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    Watsons Philippines

Ratings On Other Platforms

Trustpilot
3.5 / 5
Corporate Values

Overview

Watsons Philippines has a consumer rating of 1.55 stars from 11 reviews indicating that most customers are generally dissatisfied with their purchases. Watsons Philippines ranks 368th among Beauty Products sites.

  • Service
    2
  • Value
    2
  • Shipping
    1
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
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1
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How would you rate Watsons Philippines?
Top Positive Review

“Beauty Best”

Manolo M.
1/4/20

They have all the kind for skin care. Very affordable. Highly recommended to those who are makeupholic.

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Top Critical Review

“Rude cashier at watsons xentro mall santiago isabela”

Beverly D.
12/24/20

I just want to report the cashier at watsons centro mall santiago city isabela. She is the only cashier date dec 24,2020 6:30 pm. Shes so very rude. I ask her about my card points and didnt hear her so i ask again. My sister heared that she said "paulit paulit". Dont know if shes already tired or what. She didnt smile and frown all the way of my transaction. Shes like that every time i visit the store. I saw the name on her face shield and its DIANE.

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Reviews (11)

Rating

Timeframe

Other

beverlyd261
1 review
3 helpful votes
December 24th, 2020

I just want to report the cashier at watsons centro mall santiago city isabela. She is the only cashier date dec 24,2020 6:30 pm. Shes so very rude. I ask her about my card points and didnt hear her so i ask again. My sister heared that she said "paulit paulit". Dont know if shes already tired or what. She didnt smile and frown all the way of my transaction. Shes like that every time i visit the store. I saw the name on her face shield and its DIANE.

manolom5
4 reviews
2 helpful votes
January 4th, 2020

They have all the kind for skin care. Very affordable. Highly recommended to those who are makeupholic.

chatherinep
1 review
2 helpful votes
August 18th, 2020

1 week after placing the order, we got a text stating that some of it is no longer available and we could ask for partial refund thru e-voucher or full refund (method was not stated). There's no detailed info as to which items are no longer available (though they were of course during the ordering period) and how much will be the new total given they have promo with spending limit.
So, I texted my response with "No" for canceling the order and given clarity that it should be back on the card used. Spammed their FB page with inquiries as well as their chat option. They said they will "look into it" while reading some of the complaints for over a month orders.
I asked to be refunded immediately but noone is answering my messages and their customer hotline is not working. A TRUE SCAM!

mariam970
3 reviews
0 helpful votes
December 30th, 2019

I love to shopping in watsons. There is a lot of promo and you can use some cards. There is a lot of beauty products that they really own to try.

christianej5
1 review
2 helpful votes
September 20th, 2020

Deoproce is an expensive brand. I ordered in Watson's because I thought they can be trusted when it comes to providing a good quality product. I ordered Deoproce Daily De-Aging Cream for the amount of ₱2,590.00 plus the delivery charge of ₱65.00 for this single product, so I paid a total of ₱2,655.00. I am so disappointed because they delivered an expired product! It got expired last May 28,2020! What joke is this? Are you people trying to fool your customers by sending expired products & thinking that customer will not notice it? I trusted Watson's so much but they failed to provide a good quality service!

ic22
1 review
2 helpful votes
August 15th, 2020

I've placed an order on July 25 and until now my order's status hasn't changed. Tried emailing their CS but what I get is a computer generated reply. Tried to cancel but they dont allow it. Tried calling their hotline but no one ever answered the call! WHAT A SCAM!

razela2
1 review
0 helpful votes
October 29th, 2020

If only I can give a negative points. Your online service sucks. You can't even track your order and can't contact the costumer service

cladysd
1 review
1 helpful vote
September 29th, 2020

The delivery and the products are really nice but the problem was on how are you going to get your refund if you received an incomplete order. I keep on sending emails and chatting on their chatbox but they are just sending me automatic replies.

vincents78
2 reviews
8 helpful votes
March 15th, 2020

Do not... REPEAT... DO NOT ever Order from Watsons Online. They double Bill and you will NEVER get your overpayment back!

ralphp456
1 review
0 helpful votes
August 4th, 2021

I wanted to report the cashier in Watsons SM North, very rude and unapproachable. I am with my Mom na Senior na and she said "magkasama po kayo? Pwedeng dun na lang po ung isa?" My goodness I am assisting my Mom to buy her meds tapos itataboy kami ng ganun ganun lang.

Service
Value
dominiquen22
1 review
1 helpful vote
June 17th, 2021

And yes, the personnel in the Watsons shops certainly are allowed to think that they are superior to their customers. You always get the feeling there that you have to behave like a thankful slave. I hate these people. They have no idea about what customer service is. They think they are our masters and if we want to buy something we have to patiently wait in line like servants until they are ready to get your money and then they will let you feel how low you are. Of course the low humans are they themselves.

Moreover, Watsons Phils must be one of the worst managed companies in the world. I live in Panglao, Bohol, and i regularly get emails that encourage me to buy online with Watsons. Sadly, their webside is a pile of junk. I can't even enter my delivery address in Visayas and if i decide to have the goods delivered to a local Watsons shop here, then that app also doesn't work and i can't select any shop here, even if the region is provided in the list. If such a situation is allowed to persist for such a long time, then there must be really totally non-interested idiots at the top of this company.

So i went to the shops to get Sirdalud. 30x2mmg. One shop had 10 pcs and the other also had 10 pcs. When i asked if they can order it, they said it is already ordered. So i asked if they can text me when it arrives, because i need it. They said no, but they gave me a card with a cp number on it. They said to call or text that number to inquire about the delivery, because they had no idea when the meds would arrive. I called and texted that number 20 times, but nobody ever replied.

So then i decided to file a complaint on their website, but that also didn't work. Trying to send the message returned an error message "internal server error". So they are so perfect in... incompetence. When i imagine that people are paid salaries to destroy a company, i get angry.

Service
Value
Shipping

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