• Waze

Waze

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Overview

Waze has a rating of 2.56 stars from 9 reviews, indicating that most customers are generally dissatisfied with their purchases. Waze ranks 7th among GPS sites.

  • Service
    4
  • Value
    2
  • Shipping
    1
  • Returns
    1
  • Quality
    2
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
See all photos
How would you rate Waze?
Top Positive Review

“Real-Time Navigation and Traffic Updates”

Rekhmir S.
4/2/24

Waze provides real-time navigation and traffic updates, helping me navigate efficiently and avoid delays during my daily commute. Whether I'm driving to work, running errands, or traveling to a new destination, Waze offers accurate and reliable directions based on real-time data from other users. I appreciate the crowd-sourced information on accidents, road closures, and police presence, as well as the ability to customize routes to avoid traffic. Waze has become my preferred navigation app for stress-free driving.

Top Critical Review

“RUDE SUPPORT TEAM”

Jordan L.
8/6/23

Their "customer service" team are so rude. This is the response I got from them when I had a question about a route it suggested: "LOL. Big crybaby can't read directions. Read it and weep, here is the trace" I will not be using this app anymore purely due to that encounter, I cannot believe a company would speak to someone like that?

Reviews (9)

Rating

Timeframe

Other

Thumbnail of user jordanl468
1 review
0 helpful votes
August 6th, 2023

Their "customer service" team are so rude. This is the response I got from them when I had a question about a route it suggested:

"LOL. Big crybaby can't read directions.
Read it and weep, here is the trace"

I will not be using this app anymore purely due to that encounter, I cannot believe a company would speak to someone like that?

Tip for consumers:
Terrible company

Products used:
The map

Service
Value
Shipping
Returns
Quality
Thumbnail of user nfms
7 reviews
22 helpful votes
July 27th, 2014

Waze is a social traffic app that has given me great results! I use it for directions and for alternate routes. It is smart enough to divert you from traffic bottlenecks!

Thumbnail of user fredf331
3 reviews
2 helpful votes
June 29th, 2022

This navigation app used to be fantastic but in the past few years has gone downhill. It is now calculating the long way from point to point. It will automatically take take you through the toll routes despite the settings. I don't know who the company administration is in bed with, but they are costing you money and time. What a shame that something that started so well has gotten so bad.

Service
Thumbnail of user christopherb1005
2 reviews
1 helpful vote
October 25th, 2022

This app is worthless. Today, after I got home, it would not shut down which has always been a problem. I was forced to reboot and reactivate my phone after Waze would not shut down. You have to hope the shut down button shows up. On top of that, this app sends you to places you should not be going and rarely provides alternate routes that are faster.
I finally got fed up with this app not shutting down and causing me too much anxiety. DO NOT USE THIS APP!

Products used:
Maps app already installed on my phone.

Service
Value
Quality
Thumbnail of user rekhmirsorgaardketn
15 reviews
0 helpful votes
April 2nd, 2024

Waze provides real-time navigation and traffic updates, helping me navigate efficiently and avoid delays during my daily commute. Whether I'm driving to work, running errands, or traveling to a new destination, Waze offers accurate and reliable directions based on real-time data from other users. I appreciate the crowd-sourced information on accidents, road closures, and police presence, as well as the ability to customize routes to avoid traffic. Waze has become my preferred navigation app for stress-free driving.

Thumbnail of user stevem2396
2 reviews
0 helpful votes
January 28th, 2022

I drove to Albany today from my home in Western Massachusetts. On the way home, I used the Waze app again and it estimated my drive time at 1:05 hours. About 45 minutes into my drive home, I find myself on a rural dead end road. I reset the app, as this was obviously very wrong, and the new drive time was an additional 1.5 hours! It literally took me back into Albany and then home. So my one hour drive ended up being almost 2.5 hours. This happened once before on the west coast. Now I'm deleting the app

Service
Thumbnail of user danielc551
8 reviews
18 helpful votes
November 19th, 2018

Waze has taken me on some weird routes occasionally, when there is a traffic blockage ahead, that I do not know about. I use it all the time. And once in a while they have celebrity voices for the directions. I always find those really funny. :)

Thumbnail of user sd933
1 review
0 helpful votes
March 28th, 2023
Verified purchase

I have used waze while travelling from Tividale, Oldbury (Birmingham) to Nottingham - I took a quick nap while my wife driving the car, the followed Waze route, and took her thru Emission Zone and had to pay charges of £8.00 - I know it is a straight forward route from Oldbury to Nottingham thru M5, M42 and M1.
Completely untrustworthy app and I guess they are making money thru this way. I have deleted the App from my IPhone and won't use it anymore - Have also asked my friends/family to delete them and they too had similar experience.

Thumbnail of user brendan.veseylmt
1 review
0 helpful votes
July 23rd, 2023

This piece of crap app needs to be drug out to the street and shot. I planned on going to see the Cubs game as an early birthday present.

First, this is horrible for anyone on foot. It constantly zigzagged the whole goddamn time using it. By the time I got to Wrigley Field the game was half way over and when I left the garbage app was just as bad for me trying to find my way back to the correct station.

I'd go on about the time waze literally had me going to hwy 460 when THERE WAS NO BRIDGE and the road was CLOSED. Apparently the glue eating bastards are incapable of updating their information. So screw this garbage company and it'll be a cold day in hell before I touch it again.

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2.6
9 reviews
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