WeightWatchers

On December 13,2023, I enrolled in what I thought was a three-month subscription with Weight Watchers. However, I later discovered I had been enrolled in a full one-year subscription. To make matters worse, I was prescribed medication (Metformin) for weight loss, which caused adverse reactions. When I called on January 5,2024, to cancel the subscription once the three-month contract ended, I was told I had enrolled for a twelve-month contract instead. Despite my repeated insistence that I had only signed up for three months, the customer service representative told me to review my receipt and transferred me to a Watchers representative named Amy from the resolution department. I informed Amy I received several emails welcoming me to the Weight Watchers program but did not receive a receipt or contract. Amy denied me a copy of the receipt. When I asked to speak with a supervisor, my request was declined. I am disappointed by the lack of transparency.

Do not sign up for this program because they will not let you cancel. I have broken my leg and they will not let me out of the program. I am no longer able to bear weight on my leg until it heals so I cannot weigh myself. There is no point in doing the program if I cannot follow the food rules or weigh myself, but they don't care. I am in a rehab program, so I am obligated to eat their food. I can't go to the grocery store. And they will not let me out. Please do not sign up please

Horrible customer service. Called because I wanted to cancel my membership after trying it for the 4th time with no success and they said we can cancel it but I'm obligated to pay for the next 10 months. After explaining as a previous member, there were no lengthy contracts and I wasn't aware they basically said too bad. Never again and the diet sucks anyways with all the tracking. There are plenty of free apps that do that. Save your money and sanity, you get nowhere with customer service…

I tried twice to cancel on my phone, (I didn't care for the new program) and twice it said my account was canceled and twice I was billed. This month I was billed a third time and I used my PC to cancel. Finally, I think it went through. However, they refuse to refund me because they have no proof. I do have the email on my PC from this month, however, when I tried to retrieve past messages sent to them from my phone, there isn't anything stored on my account. So I am now out $68.85.

Here I moved, for the first time started by going to the store and buying an apple cinnamon oatmeal for her morning breakfasts. The goods arrived and my morning, which gradually turned into a day, began with a wonderful breakfast of oatmeal. The taste is delicious, the setting is positive. I think that I will continue to buy goods from the range I saw. I am almost your regular customer.

I'm extremely disappointed today with the customer service I had received on the 24/7 chat on the app. I was trying to resolve a billing issue when I was told there was nothing that can be done and was hung up on. I've had a WW membership for many years and had never been treated like this. I had tried to cancel my membership last month only to be tricked into saying you hate to see me go and would receive a month for free, only to be charged the same day I tried to cancel. I'm on disability and on a very fixed income where I have to plan out to the penny every month. Now due to the $24.60 charge on my credit card I will be unable to play in full and get hit with interest charges. I feel like I was lied to and deceived but most of all just disappointed. I had planned to sign up again at the first of the year when I could budget it but will be looking for different options now as I will never come back to WW. I will make sure to let everyone know how WW treats their customers.

I ordered 3 boxes of chocolate swirl candy bar, I gotta tell you they are delicious! Got 1 box fine. Ordered 3 more all melted in the wrapper. These are not cheap. Called ww customer service and got a nice lady who was a little bit demeaning at the end of the call trying to get my money back. I said to her 8.99 is not cheap for small candy bars. She said "you got them for 3/$15" Really? And there is a disclaimer if chocolate is melted there is nothing we can do if you live in a warm climate. ( live in Buffalo N.Y it was 30 degrees when they came) She also said when they leave Tennessee its on me basically.Could this is where they melt? Alot of complaints about this. Maybe throw a cold pack in there to deliver a quality product? I ended up getting a 20% off coupon which did not cover the cost. So WW does not back up their products. Beware ordering chocolate! Your stuck with it if it is melted! Wow unbelievable WW. I really liked your company and these Chocolate bars helped me lose weight. Disappointed in your customer service!

I signed up for 3 months printings rate to use the app...I didn't love it. The free calorie tracking app I already had was better. So I assumed it would cancel after 3 months... but no I just found out they have been auto charging my credit card for 17 months. I am not saying their services are bad, I would just recommend being very diligent about canceling when you are not using it bc they will charge you forever. It says try for free but I would be careful about adding any payment info.

STOP! Check the details, before committing to any WW "plan." Lack of transparency, particularly regarding their plans and payment. While they openly advertise "cancel at any time," what they really mean is, you can cancel, but payments will still be required until your plan is complete. I cannot see my plan details (length of time) under membership settings, only the payments I have already made. The link they provide to their CS email, results in an e-mail response, "this account is no longer monitored" (then why is the link there?). Hold time with CS phone is too long (I hung up). I believe my last payment (6 of 6) is now complete. It will be interesting to see if their system still bills me. I've used their online "cancel account" options no less than three times, but I've yet to see an e-mail confirmation (yes, I've checked spam). In my opinion, this is just another on-line company that takes advantage of "auto-billing," in which YOU are required to contact THEM to stop/cancel plan/payments. They hide the details of the plan(s) in the multitudes of advertisements and "spiel" that appear on their website. There's nothing new on their website or their app, that I didn't already know or can't do myself for free. Save your money. If you want to do WW, seek local meetings, library, or other online books.

WW will continue to charge you after you cancel. I canceled my membership in February, we are now in July & they continue to try & charge me. Ive had to contact my CC provider to tell them & provide emails proving I canceled my service earlier this year within guidelines of WW terms & conditions. The scale they offer is only compatible with certain phones, it was not compatible with mine (Samsung Galaxy note9), they need to be more specific on that & what phones their products are compatible with.

Food options are limited and I believe their point system is way off! My daily calorie intake was 500 to lose 20 lbs in 9 months for my wedding. I weighed 160.

Weight Watchers is a big scam. You pay 10 dollars a month to just log your points. You have to pay up to 100 dollars for the use of the APP. All weight watches wants is for you to BUY THERE products... If you place an order an have issues. YOU WILL wait over 1 hour for any help. Or over 30 mins if you use the Coaching Tool in the Web Site. Then they will not help you.

Would give 0 stars if possible. Saw a 3 months for $5 ad, got charged $15. After one month with no weight loss, the app turned off so I cancelled my subscription. Found out i got charged for 2 more months. When I called to complain and request a refund for the past 2 months WW refused to do anything about it

I would give a negative star of I could. Do not sign up for anything or buy anything from weight watchers they will lock you into something and charge you monthly without ever using it! I could not get out of the so called contract I was snuck into and they refused to refund me! Had to cancel my card and get a new one to stop them from stealing my money every month! BEWARE!

I love the new points plan! It has a ton of zero points foods. I'm never going to sleep on an empty stomach and I'm eating whatever I want. Eggs and chicken breast are zero. I had a delicious baked chicken breast at a restaurant with my family.
For Breakfast I eat eggs, toast no butter and 3/4 Greek vanilla yogurt for 5pts
For lunch I eat Chicken club sandwich but no cheese for 6pts
For dinner I eat fat free refried beans tacos and fat free sour cream for 6pts
For snacking I eat 2tbsp of croutons and a cheeseheads light for 3pts
That equals 20pts. At my weight the app told me I can have 27 daily pts and 28 in weeklies
I always go to bed with at least 4pts left over. It's amazing! Try it out. I've only been on this one month and I dropped a pants size. I won't post a picture because I'm not comfortable but I swear I am a real person. I don't go around writing reviews I avoid reviews and surveys but i had to write this. This program works!

I am a lifetime member and the old software was much easier to use and only took 2 to 3 mnutesto accomplish. Every year now they change the diet right before Thanksgiving and Christmas so you don't have the time to catch up. Its a shame that since OPRA got control it has gone way down hill. It is all a scam now!

This company has a very old and good reputation, however, they put you on auto-renew, and, when it renews, it is typically for 3 to 6 mo at a time. You cannot get a refund once they start billing, or re-start billing. They do not send notifications that they are re-booting your billing, either. In order to cancel, they make it as difficult a process as possible.
As far as the "new" program goes: The points system makes little sense and I found it to be not effective. You can think of calories as "points" just as well as the WW system and keep control of your weight in a much more efficient manner-no charge.

I asked my friend what did you used to measure your results? She replied, i just follow the instruction of WW. I said, what's WW? She said, WeightWatchers. I'm astonished by the results of this weight loss It also is set up nice with good strong pages and sort of a spiral book set-up.

This company is a total fraud, scam, whatever you want to call it. I tried canceling because their point system did not make sense to me, for several months told them I was not interested, however, they continued to charge me. They told me I was obligated for a year because they gave me a 3 day period to decide and that was their terms. That is absurd! You don't even see results in 3 days. Don't give them your bank information or it will become a nightmare!

I cancelled my membership and it said it was cancelled but a month later and it's ony bank statement again! Called customer service and was told it will be a year before they stop billing which is BS! Never signing up for ww again!

I have eye problems due to autoimmune disease. Have been a lifetime member for about 30 years. The last 4 years with them closing so many workshops can no longer get there. Had to cancel my membership. Thanks for nothing.

I am very unhappy with the service as I believed that I would get a meal plan, as provided while reading the marketing info. Instead I still have to decide on meals. As my Fitbit provides all the other functionality for reporting food, sleep, etc. this is a complete waste of money. Also, zero refunds and I am locked in for 6 months instead of the 3 that was advertised. My recommendation is DON'T buy this.

I love the ease of Weight Watchers. The app is great. This biggest problem is with the management of WW. They change things often, they say only every several years but it has changed 3 times in 4years. They canceled classes making weigh in challenging. The feeling, if you are lifetime, is that WW has lost interest in you...is that because we don't have to pay if we're at goal weight?

Very greedy vibes they just want your money no one really care about you or your personal goals.i signed up for a 3 months « commitment « I found it is less from the first week and wanted to cancel to safe my money. They charge about $50 for early cancelation. I read about the company scam and plan that abuse minors and find it absurd.