• Wiggle

Wiggle

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Overview

Wiggle has a rating of 1.37 stars from 105 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wiggle most frequently mention customer service, next day, and phone number problems. Wiggle ranks 72nd among Cycling sites.

  • Service
    26
  • Value
    20
  • Shipping
    23
  • Returns
    21
  • Quality
    18
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
10
19
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • No customer service phone number, and been told to wait 12 hours for an email reply!
How would you rate Wiggle?
Top Positive Review

“Great service, affordable, and knowledgeable”

Martin G.
11/17/20

Wiggle are great, I rarely look elsewhere when buying bike/triathlon gear. Free delivery to Switzerland also a great plus. Highly recommended

Top Critical Review

“If i could leave you a fat zero i would.”

Dave H.
11/6/23

Absolutely appalling company, paid over £37.00 for goods and never received them. Complained many times only to be ignored, even when presented with evidence from Evri that their curiour hadn't delivered to correct address they still wouldn't warranty a claim. Don't buy anything from them as they're ignorant.

Reviews (105)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (41)
Thumbnail of user daveh15
1 review
0 helpful votes
November 6th, 2023

Absolutely appalling company, paid over £37.00 for goods and never received them. Complained many times only to be ignored, even when presented with evidence from Evri that their curiour hadn't delivered to correct address they still wouldn't warranty a claim. Don't buy anything from them as they're ignorant.

Products used:
Gloves

Service
Value
Shipping
Returns
Quality
Thumbnail of user bradleighp
1 review
1 helpful vote
August 1st, 2023
Verified purchase

I've used wiggle for 10 years but never again after the last two experiences. Both times I've paid for next day delivery with dpd and they have sent with Evri who are thieves and liars, the driver has stolen both parcels. Wiggle refuse to refund me. They have their tongues deeply lodged in Evri an*s. They probably team up together to maximise profits. Wiggle and Evri are lying s*um bags. Refund my money immediately.

Service
Value
Shipping
Returns
Quality
Thumbnail of user shekaf
1 review
0 helpful votes
May 10th, 2023
Verified purchase

I ordered shoes and got a bike helmet instead. Their standard reply email referenced work in April, although we were well into May. It then took 48 hours for them to respond. Despite them messing up the order, they wouldn't correct it until receiving the wrong item back. No contrition. Not the customer service experience one would expect of a major brand.

Products used:
None

Service
Value
Shipping
Returns
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Thumbnail of user chrisd2101
1 review
1 helpful vote
April 5th, 2023
Verified purchase

Ordered two jackets which they said were picked and packed, then the day after the promised delivery day received an email saying there was a problem with the delivery address and they'd been returned to them. The Yodel tracking, however, never clicked through, so I don't believe the items were ever sent in the first place. Disgraceful way to treat a returning customer - it won't happen again as I will shop elsewhere.

Service
Thumbnail of user michaeld3781
1 review
3 helpful votes
May 25th, 2021

Horrible experience. Stole my money and don't reply to e-mails (at all).

This company is one of the worst I have ever dealt with. About a month ago I bought and subsequently returned two pairs of shoes. One of these returns was processed and refunded, the second was not.

I have sent multiple e-mails over the last two weeks and had absolutely no replies from this company. I am now having to raise a PayPal dispute.

Avoid this company at all costs, they're crooks and they'll take your money and ignore you.

Tip for consumers:
Do not use them. They won't refund you your money after charging you to return a product.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user bobo453
1 review
1 helpful vote
September 12th, 2022

Purchased Fox 34 factory forks@ £989.00, arrived with no packing tape around the box, box was part open, after fitting I found the right-hand bush appeared loose, there was a nocking sound when braking, tried to phone, live chat, email, no reply. 18 months later still no live chat, so I am having Silverfish repair the forks for me at over £100.00. Please give these muppets a miss, why ever did Chain Reaction cycles sell out to them. Bob

Thumbnail of user nicholass1065
1 review
1 helpful vote
May 17th, 2023
Verified purchase

I ordered a pair of shoes from Wiggle. I used to use Wiggle regularly for cycling gear but for some reason haven't recently. The price was good so I thought I'd try them again.

Unfortunately, one of the shoes was defective. The toe cap was moulded wrongly so it digs into the toes.

I reported it by email to Wiggle straight away. The website said they'll reply within 24h, while the automated response said 48h. Either way, after 2 days there was no reply.

I tried calling but they "don't accept phone calls from retail customers"...

So I tried the "Live" Chat. 45 min wait just for someone to pick up, and then about 15 min of faffing - supplying the same information multiple times. 1h later, his response was that he'll reply to my email. Not sure why I needed to waste an hour to get them to do their job, but there you go.

He replied, requesting photos. I sent them straight away, showing the defect and comparing the two shoes. 5 days later, still no reply.

It's now going through PayPal complaints. Hopefully, I'll be able to get my money back.

This is no longer the Wiggle I used to love. It seems they are trying their hardest to provide an awful customer service and avoid repeat business - and they're succeeding! I'll never use them again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user gregk580
1 review
2 helpful votes
August 30th, 2022
Verified purchase

I ordered two HUUB Small buoyancy swim shorts and they sent me two Small sizes, but they were different lengths. I sent them a picture and asked to have the larger size sent to me and I'll return the smaller size, but they refused. I have to send both back "for inspection" which can last 14 days so I said screw it, I want my money back. This is a company that is tied up in their policy underwear at the expense of the customer.

Tip for consumers:
Just read people's reviews and order from Wiggle at your own risk.

Products used:
Looking at brands other than HUUB and retailers other than Wiggle.

Service
Value
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Thumbnail of user jf763
1 review
0 helpful votes
June 19th, 2023

Wiggle is going downhill, quickly. Since the most recent update the service has gone slower, and the delivery company they now partner up with, Evri, is absolutely awful.
Have been receiving the same message for days from Evri "we couldn't deliver since you were not in", however, we have a reception staffed all day.
Contacted Wiggle multiple times to ask for assistance originally, then to cancel the order and get a refund, but they have not responded once.
Lost me as client and will recommend to all my network to think twice before ordering form them. There are plenty of other online retailers with very similar prices and much better service.

Service
Shipping
Returns
Thumbnail of user siane8
1 review
2 helpful votes
May 23rd, 2023

No customer service phone number.
Repetitive email replies from customer service agents who do not seem to understand or try to solve the problem.
No contact details for complaints.

Products used:
Swimming accesories

Service
Value
Shipping
Returns
Quality
Thumbnail of user andrewr1732
1 review
0 helpful votes
December 30th, 2022

I ordered a pair of Haglof trousers. Courier was Evri who have still to deliver them after 3 weeks in transit. Problem is I cannot contact Wiggle to chase them up, no phone number and they do not reply to emails. Will not be using them again

Service
Value
Shipping
Thumbnail of user sofianem8
2 reviews
1 helpful vote
July 31st, 2023

Stay clear from using any company who use Ivry to save cost on the expense of unsuspecting hard working and honest customers who relay on companies who care less about people like you and me whose Ivry have made and will a 100% out of 8 in 10 of future customers have their experience becomes: 'A living hell'.
In the end, Wiggle, refunded and I hold them responsible for continuing to working with most evil Ivry, I have one thing to say to any businesses who continue using them to be responsible in keeping Ivry in business and should compensate every customer who purchase from you, who you let down by using unreliable couriers so to save £££ in costs. It's easy reverting to refunding "US" (your future /loyal customers such as myself' an avid cyclist who you let down).
I suffer from anxiety and the experience caused my blood pressure to shoot so high, needless to to say, made me very ill too from stress.
A message to wiggle, I know I'm just a drop in the ocean, equally, you lost a valuable customer who sticks up with business who deliver. Actually, the experience has helped me to save time and money in the future.
*By helping Ivry stay in business you not only encourage them to fail to deliver but to turn a blind eye on their couriers criminal activites allowing them to profite and make healthy additional income in the black market from goods stolen durung whilst on delivery knowing they'll always get away with their criminality.

Ps: To every customer who read this, you've been warned use them at your own peril.
My parcel was marked as lost! That's it,Ivry? And what about Wiggle? Refunding me only made my experience worse as I had to lose a day's earning by leaving work early. Thanks to you sticking up with Ivry not only you messed up my day, you almost caused me to lose faith in shopping online, as a result, I reverted to ordering from Amazon time again who as always delivered my parcel in style not once but twice the next day after the experience I had with you and Ivry.

Tip for consumers:
To all the honest customers, please make sure that you check Check with suppliers to make sure Ivry is not breathing the air we breath. Let's work together ❤ to bring that shoddy company Ivry go out of business.

Products used:
None. Product gone missing.

Thumbnail of user hythamh
1 review
2 helpful votes
March 25th, 2021
Verified purchase

Ordered 2 items at a higher price than elsewhere due to them being advertised as "in stock" with Wiggle, and I needed them quickly.
After I ordered, it turned out that one of the items wasn't in stock which caused a delay to me receiving the item. Obviously this took away my original reason to chose Wiggle (and therefore pay more) in the first place.

Contacted customer services, which is absolutely terrible. Honestly it's really really bad! No phone number, just a contact form which led to an email which didn't acknowledge or resolve any of my issues. 3 emails later, and all I've gotten is ‘standard/template' responses that don't help at all.

Now they're being funny about refunding me too. Avoid avoid avoid!

Service
Value
Shipping
Returns
Thumbnail of user iang1
11 reviews
28 helpful votes
June 25th, 2010

I've used Wiggle a couple of times now and been very happy with what I've bought there. The most recent time, one of the items I ordered was out of stock. It took a month and a half before they dispatched it, but they did at least dispatch the other item immediately and gave me the option of cancelling the out-of-stock item.

Thumbnail of user stephenm2360
1 review
1 helpful vote
July 22nd, 2022

From the moment of "BUY" to the final communication. Nothing but, department of redundancy dept. while dragging their feet in each and every step, non responsive, digitally: could not cancel duplicate unintended purchase, in 3 min. From transaction, [5 min is their limit/not true] in drop shippers hell, each step was beyond tedious. And the fee discounted from Belfast Ireland/San Diego. On a package that i refused receipt of post, as per their direction. In short, $20 USD for the privileges' of being annoyed and ignored, with a confusing, "Don't Confuse Us" with further inquiries message in E-mail response. Or we will drag our feet more obtusely? The model of success is apparently not in the cheap/discounted product: wiggle/chain-reaction-cycles, but in the global shipping game, clipping as they go..

Tip for consumers:
you must ASK YOURSELF, if a company performs globally and presumes a provincial business model with a less than cordial customer interface, while aftercare service reflects a TURN em' and BURN em' ethos... IF YOU KNEW.. would you choose to engage.. IN COMMERCE ... ? all the parts exist for a seeming successful enterprise, the EXECUTION is lacking..

Products used:
none, returned item'[s] because of the sketchy service responses, duplicate order arrived in quick time, return: however 60 day refund, on a digital transaction.. and born shipping cost on product not actually delivered [packages refused], ie: these never left trackable oversight...not in customers custody..

Service
Shipping
Returns
Thumbnail of user nickt851
1 review
0 helpful votes
December 11th, 2023

Having ordered a product for £50 on sale from £90, I waited in anticipation for its delivery. Unfortunately the item never arrived and instead of sending a replacement the answer was "here's a refund" "too bad, you can now purchase it at full price".
Customer service is very poor, there's no phone contact available and the chat app is awful. The chat app crashes constantly on a mobile device, it takes for ever to connect with someone who generally cant do much to help.
I have ordered products before for my bike crazy son from this site, but the customer service received when something goes wrong is abysmal. SHAME ON YOU!

Service
Value
Shipping
Returns
Quality
Thumbnail of user dmusicant
1 review
0 helpful votes
April 22nd, 2023

On Apr. 13 I ordered a bicycle chain tool from wiggle.com. The transaction transpired via Paypal, however the "merchant" cited was a fraternal organization, to my amazement, Phi Delta Theta.

I'd had to register an account with Wiggle before I could initiate the order. I was emailed innocuously enough by Wiggle at that time. However, 1 minute later I received from Wiggle an email that asked if it was myself who changed my address and if so to contact their security investigation arm. I didn't notice that for a week. Meantime, 6 days after I ordered the item I began to investigate what was going on because I had no clue when to expect delivery. I went to my account on Wiggle.com and it said I had made no orders! The item was there in my cart. Going to my CC company I saw that the charge had been made and by that Phi Delta Theta entity. I contacted Wiggle asking what the problem could be and got automated response saying they'd reply within 48 hours. 40 hours later I get another email from them asking for my exact name on my account and my billing address. I email them that and get another automated response saying they will get back to me. I have heard nothing from Wiggle since. But the same day (yesterday) I start getting possible fraud alerts from my CC company. I call them and cancel the CC number and assure them that several charges on the CC in the last few days WERE INDEED FRAUDULENT. It's apparent to me that either someone at Wiggle is engaging in criminal activity or their website has been hacked. Wiggle's lack of response to me is an alarming red flag. I would not do business with them again.

Tip for consumers:
My CC info was stolen and I got fraudulent charges until I cancelled the CC. Wiggle emailed me auto-responses and subsequently ignored me.

Products used:
No item shipped.

Service
Thumbnail of user davidc5521
1 review
1 helpful vote
December 9th, 2021
Verified purchase

The order I received was so poorly packaged both ends of the box were open. Two items were missing and the tire I ordered was the wrong width. I contacted them two days ago and have heard nothing back. I know it's a busy time of the year for retail but this is ridiculous.

Service
Value
Shipping
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Thumbnail of user sc377
1 review
3 helpful votes
July 2nd, 2020

I have come to believe that the customer service department doesn't exist at these clowns. Several messages and not once, (apart from automated mail of no use), have they ever responded. Live chat is another bad joke, it's always busy. I am stuck with a £1,000 bike. There system when I try to return it says speak to customer service, unbelievable. How are they allowed to treat customers like this. I am so annoyed and wished I had never dealt with them. Do so at your peril!

Thumbnail of user jorgenp5
1 review
0 helpful votes
February 22nd, 2023

I ordered a Huub Anemoi Triathlon suit from Wiggle. When it arrived it was not the same model as what was advertised on their site. After contacting them they admitted to the error and I responded to them that I would like to take delivery of the item that was advertised but they refuse to do this. They also said they would update their webpage with the correct pictures.
Now almost a month has passed and they are still using what they admitted was wrong pictures for this item so they are still basically continuing to scam clients even though this has been reported to them.

Be careful when ordering items from Wiggle as it might be a huge waste of time and money as you might not get what you ordered.

Tip for consumers:
Order from different store if you want less trouble.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jacke367
1 review
2 helpful votes
July 22nd, 2021

Ordered a bike bag. Significantly delayed delivery even with consideration of the pandemic. Made wiggle aware of this. Proceeded via their nominated courier to deliver then late despite knowing I had left the country and offered no alternative solutions.

Service
Value
Shipping
Returns
Quality
Thumbnail of user matthewb714
1 review
1 helpful vote
May 19th, 2020

I purchased a set of Park Tool side cutters and received a chain and a chain locator! A small issue in the grand scheme of things... However customer service is non existent and trying to get a response is impossible as no phone number, online chat not working and email responder says 4-6 days and if not then email again!

My advice would be to not purchase from this company as they do not appear capable of dealing with the small issues...

Thumbnail of user karenm1619
1 review
2 helpful votes
February 6th, 2020

Bought a 2Xu wetsuit that i particularly wanted. It arrived dirty, with 5 seam gapes, and the pattern on the neck worn off. No labels also which has me thinking it was a demo or a used return.
I put in a complaint, and was offered 10% off an entry level wetsuit and expected to return the current one at my own cost (probably costing more than the discount on the unwanted wetsuit).
I suggested a refund of the difference of what the wetsuit would have cost second hand and have got crickets in return. They have also not address the fact that their was a missing item (wetsuit lube) that should have been in the order.

Thumbnail of user royj61
1 review
2 helpful votes
October 29th, 2019

I feel I had to warn others about buying from Wiggle. I bought a carbon mountain bike which was damaged. Their response to emails is in excess of hours and that is in between each email so it took days to sort out. This was compounded by delivery problems.
I do not like companies that changed their attitudes once they have your money. It leaves you cornered, defenceless and turns excitement into total frustration.

Thumbnail of user arunek
1 review
1 helpful vote
February 25th, 2022

Never received the product. Company doesn't give a refund. Full on scam. Do not buy from this compoany.

Service
Shipping

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About the business

Superb range of cycle, run and swim products at Wiggle, the online cycle, run, swim & tri shop! Collect+ and Next Day delivery available in UK. FREE worldwide delivery available.

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