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Wild West Pool Supplies has a rating of 2.83 stars from 4,866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wild West Pool Supplies most frequently mention phone number, and credit card problems. Wild West Pool Supplies ranks 3rd among Swimming Pool sites.
This company responds to reviews on average within 2 days
Our pool will not be installed until Feb 2023, but we are ready for it! We purchased the umbrella/volleyball pole holder assembly and are pleased with the product received. They appear to be sturdy and good quality pvc material. Easy to order and received quickly. Bonus points for being made in the USA! Will do my best to follow-up with a installed review next year.
Bad company. They won't refund on returns even when you pay the shipping and get a RMA. They make up excuses.
Our pool will not be installed until Feb 2023, but we are ready for it! We purchased the umbrella/volleyball pole holder assembly and are pleased with the product received. They appear to be sturdy and good quality pvc material. Easy to order and received quickly. Bonus points for being made in the USA! Will do my best to follow-up with a installed review next year.
Initially, I was scared to order from an online store. The piece we needed was $200 cheaper than anywhere else, so I was worried that there might be a catch for such a great discount. Our transaction with Wild West Pool Supplies was an absolutely smooth and perfect transaction! The product works perfectly! We will only be buying from this amazing company from here on out! They really are the best!
Products used:
Hot tub dashboard
Great quality. Easy to use. Works great! Highly recommend to anyone needing to removing superficial stains. It allows the acid the flow directly on the stain slowly removing the surface layers. Took 5 minutes to remove 2 baseball sized stains on a pebble tech pool. These were light stains but this tool works awesome on heave stains Ex: bottle caps, nails, Bobby pins that get in the pool and leave a heavy rust stain.
Products used:
Under water stain removal tool.
Had my pool co. Start up my inground pool and informed me the backwash valve needed to be replaced with a new system as my existing one is obsolete. They wanted $2300 to replace. It took my wife 3 min to find the replacement part on your site. 5 minutes and $120 later my pump was running without any leaks! Thank god your parts were available! Saved me a bunch of money! Sad the pool company couldn't or wouldn't have given me the same option to repair rather than replace. Thank you for easy ordering and fast shipping.
As a pool and spa technician I do most of the purchasing for my company. I have been using Wild West Pool Supplies for a year. These guys are great! Fulfillment is fast and I always get what I ordered. Rarely, if they cannot fill an order, I will get a next day call or email offering an alternative product or, a refund. I have shopped many online companies, and most are good... but these guys are great!
Tip for consumers:
Great website, great products, great customer service.
Products used:
Pool and Spa equipment and supplies.
Order process was easy. Right part was ordered and right part came. Took a week order to arrival. I did not pay for quick shipping but would have preferred a couple days order to arrival. For $10 shipping for a super small light weight item I would prefer days over a week but I knew what I was getting. Price was about same or a little less but not as cheap as I hoped for. I picked Wild West because I used them once before and the item came then too.
Products used:
Hot tub temp sensor
Great price, shipped fast, extremely happy. This filter was not common and ordering through this site saved us over $100 compared to the stores in our area.
Products used:
Pool filter
Ordered a pentair product 1/17. They take the money out of my account and then say not in stock price may go up. I let them no by taking my money that is a contract between us for that product at that price. They give me an invoice paid waiting for product. Today was the time frame they gave me for back in stock. Emailed and asked Russel. He said even though the website says in stock it is not. I have my husband call. They answer yup 25 in stock. He said we will be down to pick up and she states you have to order on line. He gives her the order number number and she starts blabbering lies. My complaint was the 10th this year with the BBB. The have complaints against the same thing. They carry stock and lie they don't and have no control. Now Russel is ignoring me via email and I am reviewing where I can. Liars in business need to stop doing business.
Products used:
It was a Pentair eyeball assembly kit part 590135
Great place to buy air buttons... Len Gordon # 15 at a fair price. Quick service and great communication along the way. Thank you.
Got the exact parts I needed at a good price and the shipping arrived faster than expected. Definitely recommended.
Products used:
Drain connectors.
Thank you for delivering my parts in a timely manner. I have a 2004- Four Winds Bronco II. I've kept it in great condition. Have had to replace a few parts here and there. Needed to replace a couple of jets.decided to replace them all. Had to go with a new style, but perfect fit. Thank you. Will use your site in the future for more spa parts. Sincerely, Arron Wright.
Tip for consumers:
Need to remove parts that are discontinued or no longer available from the catalog.
Products used:
Spa jets
I ordered a Spa motor. Turned out the style motor I ordered was no longer produced. Wild West quickly contacted me with an option. The option was more expensive but still the best price compared to all other dealers. I paid the extra and the motor showed up in a timely matter. The motor fit perfect and works as expected.
Wild West pool supplies had the best prices on my choice of spa chemicals. Shipping was prompt and pretty reasonable. They offered a discount for a first time buyer, too.
Parts were exactly what I ordered for my Hayward Pro Series pool filter. Top mount valve installed and working as good as new.
Products used:
Hayward Key w/spoke gasket seal
Valve O ring
Drain cap gasket
Needed a part ASAP and they offered Expedited Delivery. Because I paid twice as much for delivery than the part it should have been sent to me overnight but instead they snail mailed it and is now scheduled for 6 days after order date. This has caused me a ton of issues and is totally unacceptable. It truly demonstrates the Con Artist mind set of this company. YOU HAVE BEEN FOREWARNED…
Found what I needed, placed the order and received the parts within a week. Very pleased.
They got good reviews and decent prices however the part I ordered showed on the website that it was in stock and would ship within 3-5 days. I get an email from Mary M that says sorry the part you ordered is no longer in stock, is will now be 3-5 weeks "Prices subject to Change" and they included a link to the product I purchased. I clicked on the link and it still shows in stock. Sorry not a good 1st impression.
Tip for consumers:
Call to make sure in stock actually means in stock. If they were truthful upfront, i probably would have still ordered but they link the my product that is out of stock still shows in stock.
Products used:
Pool pump from another company.
Hi Greg, I sincerely apologize for the inconvenience here. Our system checks inventory levels against all our distribution partners (over 100,000 SKUs) every morning to update our website — this method is about 97% accurate.
Occasionally we do see popular parts sell out in between the time inventory is checked in the morning and when the order is placed. Unfortunately as you can imagine, the global supply chain issues of the past two years have made the management of inventory extremely challenging.
That said, you are absolutely correct, we need to do better. Our team is working HARD on this issue; we hope to have near 100% accuracy live within the next few months. And we are ALWAYS happy to double-check inventory directly ahead of order placement if that is helpful!
Found these nice jet nozzle replacements for my ancient Swirlway tub at Wild West. Now my bathroom remodel is complete! Cheaper and faster shipping than you-know-who. Wild West'll git 'er done, partner!
Parts arrived quickly and worked out great. We have an above ground pool with wedding cake steps that the plastic mount around the handrail had weakend and cracked. The Perma-cast Aluminum Slide Flange was a perfect fit and now everything is safe and sturdy again.
Tip for consumers:
Not just for slides. I used it to mount and secure the handrail to the deck and wedding cake pool steps that had plastic collars that weakend and broke. Fit great and very secure
Products used:
Perma-Cast Aluminum Slide Flange
Thank you for carrying parts for older pool equipment. The only miss was a live person to help me verify item was available and took days more without a phone contact. Item arrived as requested.
The switch worked perfectly. However, I was most impressed with the level of attention that Wild West showed toward me and my order!
Tip for consumers:
Great support from Wild West!
Products used:
Air switch
Great company with great service. Anytime I emailed them, they responded in a timely manner and were extremely helpful. I would definitely recommend this company to family and friends.
Products used:
Lascos pvc elbow pipe
Gain trust and grow your business with customer reviews.
Wild West Pool Supplies is a premium online shop for all pool repair & maintenance related needs. 75,000+ products in parts, chemicals, and more. For support, please call (888) 534-6999, or email support@wildwestpoolsupplies.com.
Hi Stephen, Mark the owner here -- I apologize we were not able to deliver this within our typical expedited window (2-3 days). We've inconvenienced you, and for that I truly am sorry.
That said, we did process your order using an expedited shipping class, and I (unfortunately) have zero control over their operations once a package is picked up. To overnight your order would have cost 3x what you paid for shipping — that's why we don't offer it as an option.
While we do not guarantee shipping timeframes with any shipping option, my support team will be refunding your expedited shipping cost as a small means of apology.
I do not however feel it was necessary to call us con artists. We're a small business that makes mistakes like everyone, and try to make up for it when we do. I wish you all the best.