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    Winni

Ratings On Other Platforms

Trustpilot
3.2 / 5
Corporate Values

Overview

Winni has a consumer rating of 4.06 stars from 1,709 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Winni most frequently mention customer service, time delivery and special thanks. Winni ranks 1st among Bakery sites.

  • Service
    112
  • Value
    110
  • Shipping
    106
  • Quality
    102
Positive reviews (last 12 months): 39.1%
Positive
34
Neutral
1
Negative
52
View ratings trends
212
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What reviewers want you to know

Positive highlights

  • Price is quite not that much low but satisfied with the customer service.
  • I get a quick and positive response from Meenakshi, the customer support executive in live chat about my order updates.

Critical highlights

  • No customer care, just name sake, All lines are busied out.
  • Worst service i will suggest you not to order anything!
How would you rate Winni?
Top Positive Review

“Best customer Service Even in Pandemic”

Divya G.
9/16/20

I ordered a Plant for my friend's birthday, due to this pandemic unfortunately the delivery got delayed and the plant was not in a good shape when it was delivered. I called the customer service and sent images of the dead plant. Immediately they arranged for redelivery. I just really did not think they would send the plant again. I have never experienced this kind of genuine response from customer service. Keep up the good work winni. I will suggest your service to my friends and family for sure.

See positive reviews
Top Critical Review

“Worst experience”

Nikhil F.
1/26/21

Worst experience... order ID *******28685 Booked for a premium chocolate cake and red flowers, Delivered unprofessionally prepared cake without greetings and pink colour flower. Guys avoid winni app... these people are fraud... they charge you in premium rates and provide cheap service... I will never recommend any more service from winni... I gave them plenty of time to do a replacement and they completely hesitated it stating they dont assure any quality in services.

See critical reviews

Reviews (1,709)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (149) customer support (94) customer care (129) time delivery (37) order anything (20) birthday cake (26) delivery person (10)
nikhilf2
1 review
4 helpful votes
January 26th, 2021

Worst experience... order ID *******28685
Booked for a premium chocolate cake and red flowers,

Delivered unprofessionally prepared cake without greetings and pink colour flower.

Guys avoid winni app... these people are fraud... they charge you in premium rates and provide cheap service... I will never recommend any more service from winni... I gave them plenty of time to do a replacement and they completely hesitated it stating they dont assure any quality in services.

abhisheks136
1 review
1 helpful vote
November 3rd, 2020

What a disastrous service! I placed an order for a flower bouquet and 2 small indoor plant a week ago. I received the bouquet on the same day but the plants I just received it today in a very bad state. The condition is so bad that it looks dull & dead to me. I was informed that these plants are courier product hence it might take time but a whole long week? No way to contact them as well, therefore I am writing my horrible experience with winni here. Picture attached!

atanub2
1 review
1 helpful vote
December 27th, 2020

Winni ruined my mother's birthday

1. Delivered very very late
2. Missed delivered the birthday card
3. Delivered wrong candles
4. Missed writing message on the cake
5. Rude customer care, phone never connects, ineffective chat and email
6. Completely dishonest, talks about a partial refund when more than one item in the order was missing of incorrect

They don't even deserve one star.

Products used:
Service

Service
Value
Shipping
Quality
snehak22
1 review
1 helpful vote
December 20th, 2020

Great cakes and cupcakes plus wonderful service! I would recommend Winni's cakes to everyone. The tasting day was smooth and fun with tons of choices. First time customer here but definitely will be back! Simran ma'am is very polite and helpful, quickly assisted me. Thanks, Winni and team!

uddipank1
1 review
19 helpful votes
May 18th, 2020

They donot even deserve 1 star. Worst experience till date. After ordering and paying online, on the day of the event they call and say that they wont be able to deliver the product. And lied over phone that they will revert back with some alternatives and didnot contact me at all. Even after trying several ways to reach them they disnot respond. Totally unprofessional and a big fraud. They should be sued... shame on you guys.

divyag30
1 review
14 helpful votes
September 16th, 2020

I ordered a Plant for my friend's birthday, due to this pandemic unfortunately the delivery got delayed and the plant was not in a good shape when it was delivered. I called the customer service and sent images of the dead plant. Immediately they arranged for redelivery. I just really did not think they would send the plant again. I have never experienced this kind of genuine response from customer service. Keep up the good work winni. I will suggest your service to my friends and family for sure.

syedq12
1 review
1 helpful vote
May 24th, 2021
Verified purchase

Order number *******05587,

It was one of my worst experience ever.

I will not recommend it to anyone.

It was a third class cheap quality cake delivered for 1099 rupees.
They should be booked on fraud and cheating charges.

Products used:
Cake

Service
Value
Shipping
Returns
Quality
abhisheka33
1 review
1 helpful vote
October 7th, 2020

I have placed an order in morning. Before I ordered they said choose any cake then we will change your flavour and will be delivered in 2 hours. I am waiting for 12 hours and the delivery has not arrived yet... do not ever order on this company. They are dealing customer like a dog... staff even can't speak English... they don't understand and answer in different languages... i hate this place will never order again. They not deserve even 1 star... but i have no option to give them 0 star... bull$#*!

anuradham10
1 review
15 helpful votes
August 24th, 2020

I ordered a chocolate cake and received different cheap looking cake. It's pathetic customer support as well. There people are fraud. When asked the same to customer service they reply that we already mentioned in terms and conditions. What kind of service is this. I paid 699 for this cake but in reality it's very cheap cake I received. Never buy from this website.

Tip for consumers:
Don't buy from this website.

Service
Value
Shipping
Returns
Quality
prarthanam
1 review
1 helpful vote
February 14th, 2021

It was the first last and worst experience with winni…. I won't ask anybody to order flowers…. They took 1500 rs and the result was so embarrassing…30 flowers on the thermocol sheet…please never go for it…i don't even want to give 1 star rating also. Flowers were not fresh... thermocol sheet was so bad... below are the details:
We have received your order *******95272 amounting to Rs. 1499 and it is being processed. Do check your email for additional details. Thank You!

atulc5
1 review
2 helpful votes
February 14th, 2021
Verified purchase

They are frauds...
I am sharing my first and last experience with winni. After payment of my order, i got a mesaage in email my order confirmation email that your order may delay. My order costing around 3000 Rs has not reached on the scheduled date and not even by the next day. None of their customer care phone numbers are working. Reaponding back with "number invalid"

I request #google #google.com to block this fraud website from search results so that people should not suffer anymore.

I wished there should a rating with zero star for them.

kartikg2
1 review
16 helpful votes
March 9th, 2020

I ordered cake for my mom/dad on their anniversary but they had to go to at one of our relatives due to some unavoidable circumstances. These guys straightforward refused to change the address. When pressed hard, they demanded extra 150 for the address even though it was in the neighborhood. They refused to even cancel the order. Ultimately, after 2 hours of chatting with their rep, I had to pay the extra 150.

Such a a pathetic experience!

jasbirk12
1 review
2 helpful votes
July 23rd, 2020

Package was to include one teddy bear, which was missing in the package delivered. Also extra amount was charged for heart shaped cake, but the cake wasn't heart shaped.
Customer service sent me an email that number was not reachable and the order has been returned, but the same time order was delivered. That means total miscommunication between them and after four hours they sent an email that package has been delivered, if you were not able to deliver on time with all the items due to covid-19 issues, than these has to be mentioned in the email or a disclaimer should be put upon the website, that was missing, again a lack of communication. Overall not a good experience. Be transparent about the issues and take ownership of mistakes, just don't ask to put a review on the website when we are chatting with your customer service. Be professional in reality as you show on website and chat bot

rajatb10
1 review
0 helpful votes
October 5th, 2020

In today's fiercely competitive business environment, companies rely on the strength of their brands and the promises they offer. *******@winni Unethical false promises & practices to make sales is surprising rather shocking.

Your promise to customers sets their expectations on the quality of your products and services and gives them a feeling about your brand.
You did not deliver what you promised.

aayushim2
1 review
0 helpful votes
October 1st, 2020

I ordered for a cake on 17th sept to be delivered on 1st oct. I was very excited for the cake i chose ( fluttery butterfly). After ordering a cake for 6000/-, silly me wanted to read all the reviews and they were pretty bad!
I got scared whether my cake will be delivered or not.

IT WAS DELIVERED BUT A BIT LATE

Now I don't know whether i should thank them for atleast delivering on the same day ( because the reviews said otherwise) or i should complain because the cake didn't look like the one they showed. Hahaha!

masterm6
2 reviews
0 helpful votes
December 6th, 2020

Hey! I Am The User Of This Website. And I Feel So. E thing Good... Congrats. May My all FriendS Reach You...
Thank You...!

shrimantp
1 review
1 helpful vote
August 29th, 2020

Fraudster took away my Rs3446 and never delivered
I had ordered a cake, bamboo plant, hats and flowers for my Dad's 80th birthday since I am out of the country and cannot make it due to covid, these guys ruined it all, never delivered a single item nor are they refunding my money, the order total was Rs: 3446. I have written multiple times no use, have spent hours to chat with their agents. Covid has hit everyone that doesn't meant one gets to cheating... pathetic. I have ended up filing a Cyber fraud case with case # *******0051577, i wished I could attach files here. And the order # was *******15669

poojar44
1 review
0 helpful votes
July 16th, 2021

No guarantee that your order will be with you on your special day, cheap products, don't ever use this company.
Cant ever speak to manager, I ordered wallet which looked very cheap quality and different from photo shown on website.
In my order there were three items in one pack for my husband on his birthday to surprise him and these stupid people started to deliver items one by one and ruined my whole surprise and made me look dumb.

Service
Value
Shipping
Quality
sravss1
1 review
0 helpful votes
August 17th, 2021
Verified purchase

They charge for premium quality range cakes and deliver the cheap one's. I paid 1400rs for 1/2kg cake, what they delivered is of cheap quality and is damaged and delivered very late. I hate it. God knows what kind of design was on that on cake.

They provide a contact number for any queries while confirming the order and it never worked and their live chat is one of the waste option it couldn't fetch the details of my order status.

You had to mail them to know the status.

Products used:
Cake

Service
Value
Shipping
Returns
Quality
shubhamr11
1 review
1 helpful vote
August 18th, 2020

I had an issue with my order and she helped me out. She was calm and waited dor what i had to say and then replied. Great job to the HR team for recruiting such staff.

rajm83
1 review
0 helpful votes
November 24th, 2021

Do not order anything from here. Look at what they had sent and what I actually ordered. On asking for refund never got the response from Punam Mehra (customer rep). They are running a scam.

Tip for consumers:
Don’t use it

Products used:
Cake

Service
Value
Shipping
Returns
Quality
pradeepc12
1 review
15 helpful votes
August 5th, 2020

Have a pathetic experience, they promised a midnight bouquet delivery but did not show up. Tried chasing them, the customer care numbers were invalid. Somehow able to speak with one of the rep, who did not cancel the order. Simply ruined my day. The bouquet came late even the next day and was pathetic too. Very very bad service, If u don't want to ruin your day suggest avoiding taking their service. Highly unprofessional company. Actually fraudsters.

alpsp
1 review
14 helpful votes
August 5th, 2020

I ordered cake & delivery committed was by 3 pm. Nobody showed up,
At next day, when I contacted customer support, nobody picked phone. I wrote email & got response that due to delay it might deliver today. Nobody showed up next day & day after. Email response received that someone would be in touch. Order status changed that it is delivered without physically delivering it.
These are bunch of liars & cheaters in the buiseness. Do not trust. Stay away & report them

beep23
1 review
0 helpful votes
May 24th, 2021
Verified purchase

I ordered white lilies worth 3,000 rupees as condolence for death. Winni told me they would send pink roses and a cake instead. When I said no, I need white flowers and no cake (to mark a death) they said they would send gerberas. When I asked how many, I got no response. Their ph no was always busy. Online chat had no response. Email no response. Text no response. Instead they sent a sorry looking small bouquet of white gerberas and pink flowers. Not what I paid for. Not the way we wanted to mark our friend's loss in their time of grief. Poor customer service. Will not be using them again.

Tip for consumers:
Don’t use this site for anything more than the basics.

Products used:
Flowers

aejazkhanp
1 review
2 helpful votes
July 19th, 2020

Very unhygienic cake. Also test was awful. Also they didn't take measure for COVID 19. The delivery boy didn't use neither globes not mask.

Also the CS staff named "LAVANYA" was so rude while I make complain about this. Disconnected chat & CS phone numbers are not working at all.

Also they provided next day delivery while birthday was yesterday. Even after they charged expressed delivery charges.

Q&A (12)

Answer:

They don't complete fraud. Never order from winnys

By Aryan A.
See more answers (3)
Answer:

There are so many sites to order flowers and chocolates. Unfortunately I picked this one. First of all they send the wrong flower color. If that was not enough they delivered only a partial order by not delivering the most expensive chocolates (700rs out out 2100) not delivered... if this not bad enough when I try to reach customer support the number is invalid. Lol... such a legit business. Sarcasm loaded. Finally when I try to chat online with them spent 1 hour to no avail... How do I report this website for fraud and file a consumer compliant so that others are not frauded like this.

By Aditya S.
See more answers (6)
Answer:

I thinks chocolate cake is very good with red velvet.

By Anil K.
Answer:

Yes, Winni delivered the same day as per the as a user. I Am grateful for winni.

By Ankit S.
Answer:

After 4 hours

By MUTHUPALANIAPPAN a.
Answer:

Hello Do i have sameday delivery in Madanapalle? What time before I need to order? Pin code: 517325

By reddi k.
Answer:

Worst company ever. They spoiled my V day. Had ordered a cake and paid also a day in advance expecting early delivery on 14th Feb. My big mistake was selecting Winni over Ferns n Petals. Since yesterday Afternoon onwards, i tried calling them 100 times, number is always busy, written many emails but received no response. No one from the customer care bothers to call the customers. Hence if you do not want to spoil your Special Day then please DO NOT order from Winni. What is the point in ordering for Special day when the delivery is not made on the Special Day. They really need to improve their services and treat their customers as "KING" if they want to survive and sustain.

By Sumit B.

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About the business

Winni provides best cake delivery service across 480 cities of India. Choose Winni for flowers delivery, cake delivery for birthday, anniversary occasion and get same day delivery, midnight delivery, fixed time delivery options

Company Representative

winni
Winni G.
Cake Delivery Service in Bangalore
Send Flowers, Cakes, and Gifts Online Anywhere Anytime. Top-Rated online Florist India. We Deliver, On Time - Every Time! Amazing Combos Delightful and Pocket-Friendly. Shop Now. Gifts For Every Occasion. Easy & Safe Shopping. Same Day + Free Delivery. India Wide Fast Delivery. No Hidden / Extra Charges. Special Valentine Gifts. So, send flowers/cakes to your loved one anywhere in India in no time with Winni and surprise them now! Winni also specializes in "make it surprise - Online cake delivery in Bangalore, Chennai and around 550+ cities in India.

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4.1
1,708 reviews
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