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Wisteria has a rating of 2.99 stars from 13 reviews, indicating that most customers are generally dissatisfied with their purchases. Wisteria ranks 459th among Furniture sites.
This company responds to reviews on average within 4 days
Received the Alton Media Cabinet and am impressed with the design and quality of the piece. Love the brass pulls! It works beautifully in our family room!
I ordered a chest from Wisteria in April. The ship date was pushed out twice. It's now October and I am still waiting. I did receive an email about 9 days ago with a tracking number and a link to the freight vendor, but each time I put in the tracking #, it shows that my shipment doesn't exist in their system. I am now forced to reach out to both Wisteria and the vendor, Ceva for answers.
I ordered a chest from Wisteria in April. The ship date was pushed out twice. It's now October and I am still waiting. I did receive an email about 9 days ago with a tracking number and a link to the freight vendor, but each time I put in the tracking #, it shows that my shipment doesn't exist in their system. I am now forced to reach out to both Wisteria and the vendor, Ceva for answers.
Purchased a table in March, arried in Late April - the wrong one. Set up a return/exchange. Took the wrong item in a couple of days, been waiting a month for the correct one. Cannot, will not, unable to provide any information about the replacement. Blame the mix up on "mislabeled" boxes, when the size difference is glaring, they're just stalling. Via email they insult you, yet provide any insight as to their own inability to provide even the most basic information about your order, and then give you WRONG information. Just the worst.
Products used:
None. They can't get the item I purchased.
Eleven months ago we ordered an armoire from Wisteria.com. After many arrival dates promised by this company our armoire has still not arrived. At one point we changed our vacation (airfare, hotel, etc) date so we would be home on the day the company said the armoire would arrive. It never came and this company is still putting us off.
Stay away from these people and don't believe any promises they make!
Products used:
We are still waiting for the furniture ordered almost ONE YEAR AGO.
Hi Anne,
Apologies for your sub-par experience with Wisteria. Changing vacation plans and still not receiving the products must have been a very poor experience. Apologies again! Our records show that this is resolved. With the global supply chain issues and the Pandemic behind us, most of our products are in stock and ready to ship. Can you please reach out to our customer service team at customerservice@wisteria.com with any questions?
Best,
Wisteria Team
Received the Alton Media Cabinet and am impressed with the design and quality of the piece. Love the brass pulls! It works beautifully in our family room!
Tip for consumers:
While it took a bit longer than expected to receive the product we are happy with it.
I have a trade account for interior design with Wisteria, and I have placed a few orders with them. I have been trying to cancel an order for my clients that has been postponed multiple times since August 31st. I contacted their customer support team via email and phone, but they ignored my request and instead asked for a discount as we wanted this order to be canceled immediately. If my order is not canceled this week, I will take further action.
The table is beautiful however it's lacks craftsmanship. There was gaps and cracks when I received it. Now that I have had it for a year it has cracks everywhere! Also took 4 months longer than originally stated.
Products used:
Coffee table
Hi Bryan,
We are sorry you are not 100% satisfied with our beautiful Barley Twist Coffee Table. Please reach out to us at customerservice@wisteria.com, and we will ensure this issue is resolved to your complete satisfaction.
Best,
Wisteria Team
My wisteria barstools are the perfect addition to my New York City apartment! Can't recommend enough!
Products used:
Barstools
I received an item that doesn't look at all like what I ordered online. After weeks of back and forth with customer service, I'm getting charged for shipping back and a restocking fee...for an item that isn't what I ordered! Will never purchase again and would recommend others don't even bother.
Products used:
Bookcase
Hi Emily,
Thank you for contacting Wisteria. We have now contacted you to issue a full refund. We shipped you a different finish in error. We apologize for your inconvenience.
We are also working with our manufacturing partner to address this issue. Let us know if we can help you in any other way.
Best,
Vivek
I ordered the Flavigny coffee table. What a unique coffee table. It is very well made and I get compliments all the time. The ordering process was seamless and shipping was prompt.
Products used:
Coffee table
I purchase two chests for a decorating project. No sooner than I placed the order, my AmEx was charged. However, I did not receive an invoice or any notification of when the items would be shipped. I tried to log into the website, and it would not let me. I did write to customer service and got a response from Katrina telling me she would look into it. I explained that I did need an email confirmation and receipt. She said I should log onto the website... I had already explained that the site would not let me log in. I decided to cancel the order as I'm now very leery of doing business with this company I called customer service and was unable to talk with anyone. Finally, after four emails and the inability to talk to anyone, I called AmEx talked with a manager, and explained the situation. AmEx is holding my payment as a dispute. I'm thoroughly done with Wisteria. I had never purchased anything before and will never again. Please beware.
Tip for consumers:
I did not do my due diligence on this merchant. I spend a lot of money on sites that I trust for my clients, i.e. Frontgate, Pottery Barn, Williams-Sonoma Home, etc. I have never experienced anything like this.
Products used:
Have not received the merchandise, and I want a full refund.
Hi Kathryn,
Thank you for your note about Wisteria. We apologize for your sub-par experience with us. We checked our systems and verified that the order confirmation and the receipt were sent on the same date the order was placed. Unfortunately, sometimes the confirmation email lands in the Social/Spam Folder. That may be the reason you did not see it. I see you have received the full refund. Please let us know if you have any questions.
Best,
Wisteria Team
Now I have to return the chair which is a huge problem, because the chair is heavy and the box won't fit on my car!
Gain trust and grow your business with customer reviews.
Wisteria is a high-growth, branded eCommerce company offering premium furniture and home accessories to our customers exclusively through our website (www.wisteria.com). Our brand has a rich, 25-year heritage of providing unique, artisanal, globally-inspired furnishings for the entire home. We celebrate the global richness of humanity and the diversity of cultures, customs, and traditions. We pride ourselves on being a socially conscious and caring team of individuals.
Hi Theresa,
We apologize for your poor experience with Wisteria. We want all our customers to have a great experience. I reviewed our system, and you have received the Lincoln Chest. With the global supply chain issues and the Pandemic behind us, most of our products are in stock and ready to ship. Please let us know if we can answer any other questions or help in any other way.
Best,
Wisteria Team