Wonder Costumes

From the business

Thank you for visiting Wonder Costumes on SiteJabber. Wonder Costumes is an online Halloween and theatrical costume store based in Miami, Florida. Though we are open to the public of the Miami-Dade and Broward area, we primarily sell online to the entire world. We ship hundreds of orders every day to clients from all walks of life. If you are like most people, when you think of a costume store, you automatically think of the fly by night Halloween pop up shops that come and go between the months of September and October, but Wonder Costumes is much more than that. Halloween may be the busiest season for our--and any other--company, but our most loyal customers are around for the whole year. Wonder Costumes has dedicated to serving clients from various industries when the Halloween season is over. From school event organizers, to theaters, TV network representatives, party entertainers, decorators and event planners, everyone can call Wonder Costumes their one stop shop. We have a catalog that expands to more than 25,000 products in the costume, accessory, props, decor and party supply categories. The assortment of products found at WonderCostumes.com is like no other. Thanks to a strong standing and solid reputation in the industry, we have been able to build a large network of manufacturers and suppliers. This type of access allows us to offer a wide selection, plus we are able to obtain hard to find products on demand based on customer inquiries. The best part of all, Wonder Costumes offers warehouse prices on a vast majority of the inventory thanks to our online business model.

The online costume retail industry is highly competitive and over the years, Wonder Costumes' founders have learned that there is only one way to guarantee longevity and trust: Excellent customer service. In today's digital, automated world, it is very easy to get stuck talking to a machine, staying for prolonged amounts of time on hold or worse, you may only have the option of sending messages via e-mail to a company that does not reciprocate--especially in the world of e-commerce. You will not find any of that at Wonder Costumes; your customer service experience with us is all about real people, with real answers and promptness. Your service will be completely personalized. A Wonder Costumes representative will stick by your side all along as he/she will help you with any order inquiry or concern. You will not be abandoned. Wonder Costumes' commitment is customer service and delivering on our promise to give you the best shopping experience possible.

One more important trust factor when shopping online is security. Your privacy is something that Wonder Costumes takes very seriously. That is why you can shop with peace of mind, knowing that the Wonder Costumes online store is secure and encrypted to protect your information. You have the option to use any major credit card, including Visa, MasterCard, American Express and Discover. You may get additional protection from alternative payment options like PayPal and Amazon Payments, both of which are designed to keep your information private--even from the merchant. Furthermore, the order information that we collect when you complete the checkout process is solely used for the purpose of accurately and promptly fulfilling your order. We will never share you information with any third parties and we will not use it for marketing messages unless you sign up for it. Please visit our website to learn more about our privacy policy.

We hope that this answers any questions regarding your shopping experience with Wonder Costumes. Our mission is to provide you with the best customer service when shopping the best selection of costumes and related products online--all at the best prices.

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• Costumes, Party Supplies, Wigs
• Miami, Florida, United States
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Business History

Wonder Costumes is your typical. Com business success story. It all started in 2005 when two technical and business savvy individuals realized that there was a demand for costumes throughout the year and a lack of availability on the web. Most customers in local regions had to rely on the Halloween left-overs since there weren't many stores that stocked this type of merchandise. There was definitely a market on the web, but most costume companies had reservations about selling such delicate wearable products online. Between sizing issues, quality control and delivery times, costume merchants thought online sales would be a (Halloween) nightmare--because the truth is, costumes aren't exactly made from high grade materials. Wonder Costumes took on the challenge of selling costumes online, defying all the popular beliefs. The company's mission statement from the start was to overcome the challenges of selling costumes online through excellent service, wide selection all year round and placing faith in their customers' ability to understand the nature of the costume business. Educating customers about costumes was a big part of it and so, the company quickly grew from being a home based business to an official online costume store with a warehouse location in Doral, FL.

By 2006, the demand for costumes online gave Wonder Costumes much to be occupied with during the year. However, the local South Florida market was knocking at the door every day, literally. People in desperate need of last minute costumes for school events, theatrical plays and even television wardrobe, visited Wonder costumes in hopes that the internet costume shop would make an exception and accept local traffic. Opening the doors to the local public was an inevitable event, one that would help Wonder Costumes develop an even stronger business and relationship with the Miami-Dade and Broward county markets. Between the online client base and the local walk-in traffic, Wonder Costumes quickly grew out of their first warehouse and moved to a location nearby in 2007, still in Doral, FL. Even this move was not enough to sustain the fast growth. By 2009, Wonder Costumes decided to move to a much bigger facility in Kendall FL, where local customers could be accommodated and online orders could be processed efficiently.

Today, Wonder Costumes still resides in the heart of West Kendall, FL and continues to ship orders all over the world. The Halloween industry has grown significantly since the company's humble beginnings and the online market is flooded with competitors who came around to accept that online costume retail was a sound business. However, none of that would have been possible without pioneers of the industry--like Wonder Costumes--that paved the way for others to join in the success of online costume retail. Thank to Wonder Costumes' longevity and reputation as an online costume retailer, the company is able to compete in today's challenging market, coming up with innovative marketing ideas and better ways to serve their valuable customers. Being one of the first online Halloween costumes retailers makes Wonder Costumes an authority in the Halloween and theatrical costume industry.

Company Representative

John K.