Word-2-kindle

I went to these people to get my book published on Amazon KDP the website says 48 hours it took 2 weeks. I was very frustrated so when it was completed I published the file they gave me not knowing that only covered E books, not paperbacks or hardcover, I paid them 245.00, it took them 2 weeks and I really don't know what I paid for the process was confusing to a first time author and now my book sits on Amazon with no paperback or hardcover option. I feel like I got beat for 245.00. I went to them to see if they would complete the job and they tried to charge me again.

Nick Caya was helpful and gracious as mediator between me and his formatting staff -- until my paperback came out in print. The page text blocks are egregiously off-center on the page and nearly touch the spine -- text is shifted far from the open end of the page and so close to the center of the book that one must crack the spine to read it. Additionally, the type density is gray, not black. One might assume that type coloration is not the responsibility of the formatting service, but Kindle Direct Publishing Support informed me of this --

"Looking into the wireframe, it does appear that the left-hand pages throughout the interior contain a transparent object layered over the text. When the file is processed for print, these objects are automatically flattened and this can lead to undesired color shifts. This is the most likely cause for any differences you are seeing. To resolve, we would recommend the publisher to return to their native file and create a new PDF, ensuring all layers and transparent objects have been removed or flattened."

Lulu Publishing and KDP Customer Support assign responsibility for these errors to Word-2-Kindle. Nick at Word-2-Kindle blames Lulu. I would warn any self-publisher of a paperback book to be very careful with both of these services.

They made so many mistakes in my manuscript. They refused to reformat or return my payment after they have taken full payment. Beware of their tactics, they wrote 1 month free revision and they will try to charge more money if they have to do any revision.

Attention! They're scammers! You will lose time, money, and nerves! Please do not believe the false 5-star reviews that they write about themselves!

The first issue was my trying to exercise the unlimited revision guarantee they advertise. Come to find out, it only covers typos and spelling errors. To get my changes, I had to pay an additional $149.00. When the files were released from their quality assurance department and sent to KDP and Ingramspark, both companies rejected them because they were not done correctly. A corrected version was sent again to KDP. This time, a listing made it on the KDP website. I wanted a print version to appear on the site, but no electronic version. Instead, they listed an electronic version which I did not want, but no print version. In doing so, they used my ISBN Number that had been assigned to the print version. In order to get KDP to do a print version, I have to purchase another ISBN number and that will cost an additional $125.00. The problem is they will not issue a new number to a book that has the same title. There is no point to elaborate on the slowness of their responses to emails other than to say that it takes forever. They do not have a phone number that will allow a customer to contact a service representative. STAY AWAY!