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    Working Class Heroes

Ratings On Other Platforms

Trustpilot
2.7 / 5
Reviews.io
2.7 / 5
Corporate Values

Overview

Working Class Heroes has a consumer rating of 4.88 stars from 1,734 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Working Class Heroes most frequently mention next day, customer service and fast delivery. Working Class Heroes ranks 1st among Skateboarding sites.

Positive reviews (last 12 months): 98.7%
Positive
1,705
Neutral
4
Negative
19
View ratings trends

What reviewers want you to know

Positive highlights

  • Overall very happy with my experience with working class heroes and would use them again.
  • Customer service for the site helped resolved the issue really quickly.

Critical highlights

No critical highlights yet

How would you rate Working Class Heroes?
Top Positive Review

“Great company, far cheaper than any alternative I could...”

FranticMum A.
2/28/20

Great company, far cheaper than any alternative I could find. Really easy site to navigate, easy purchase process, fast delivery. Would highly recommend.

See positive reviews
Top Critical Review

“Daily update”

richard a.
12/31/21

Still nothing received and PayPal dispute logged unfortunately 20 days for a decision in which I'm sure it'll be in my favour as it's been 17 days but working class heroes still refuse to help even though they can contact Royal Mail and claim … I'll update daily though

See critical reviews

Reviews (1,734)

Rating

Timeframe

Other

Reviews that mention popular keywords

class heroes (50) customer service (35) day delivery (25)
richarda1814
1 review
0 helpful votes
December 31st, 2021
Verified purchase

Still nothing received and PayPal dispute logged unfortunately 20 days for a decision in which I'm sure it'll be in my favour as it's been 17 days but working class heroes still refuse to help even though they can contact Royal Mail and claim … I'll update daily though

Tip for consumers:
Shop elsewhere

Service
Value
Shipping
Returns
Quality
anonymousk973
anonymous K.
2 reviews
14 helpful votes
July 16th, 2020
Verified purchase

Placed an order on a Thursday for next day delivery, eventually received the item the following Wednesday - Tracking number provided showed no updates - Contacted the customer service via the help email several times - Was ignored - Contacted via their facebook page and eventually received a response stating they would refund my next day delivery payment ( which they did promptly ) and they look into it - Didn't hear anything else and then my delivery just turned up nearly a week later. There was no follow up email to check I had received my items or explanation as to where my items had been. I just received an automated email to leave a review?! I had been recommended this store by 2 of my friends who are very regular customers with them, however this experience and lack of customer service left me really annoyed, disappointed and not what I was expecting.

franticmuma
FranticMum A.
1 review
8 helpful votes
February 28th, 2020
Verified purchase

Great company, far cheaper than any alternative I could find. Really easy site to navigate, easy purchase process, fast delivery. Would highly recommend.

richb72
Rich B.
3 reviews
0 helpful votes
January 3rd, 2020
Verified purchase

Extremely happy with my purchase. Communication on status of my order was fantastic, and item arrived quickly. Great prices, will definitely be shopping here again

jbl4
JB L.
1 review
0 helpful votes
February 27th, 2020
Verified purchase

Great products, I always find that thing I'm looking for. Site is easy to navigate and the actual physical shop is ace.

joelp49
Joel P.
6 reviews
11 helpful votes
February 21st, 2020
Verified purchase

Working Class Heroes has great stock and a service to match. They kept me informed what was happening with my delivery throughout the process and my goods arrived well packaged and as described.

pennyf127
1 review
1 helpful vote
December 26th, 2021
Verified purchase

Product ordered. Never arrived. Customer services non existent and offer no help, advice or support other than to blame Royal Mail. NO product, NO refund, NO help from Working Class Heroes

melo16
Mel O.
2 reviews
0 helpful votes
February 7th, 2020
Verified purchase

I ordered for next day saturday delivery for a birthday and sril hadnt recieved by monday! I had to email 3 times until i recieved a reply. Very disappointed

anonymousr735
anonymous R.
1 review
16 helpful votes
January 13th, 2020
Verified purchase

Overall good experience, however, once I placed my order, I received a further email with the subject 'We saved your basket for you' Which automatically made me think that the order was not processed. As this was a sale item and one that I particularly wanted, not wanting to loose it, I placed the order again. Therefore I then received two items and because returns are not free, I have therefore to pay for the postage of this 2nd item. Just a bit annoying that I was prompted to purchase the basket again. Great idea to send a reminder email and to save a basket, just need to NOT do it, if the basket has already generated a sale!

gavinz2
Gavin Z.
2 reviews
0 helpful votes
April 8th, 2020
Verified purchase

Best price I could find, no nonsense and next day free DOD delivery. It's nice to see a business cutting to the the chase in these times of turmoil and grey areas.

ag160
2 reviews
6 helpful votes
December 29th, 2020

This company are disabling comments on Facebook, deleting all bad feedback and blocking accounts who post bad feedback, because so many people are complaining they're not refunding them after returning items, or they're not posting them at all then ignoring people's messages asking where they are. I'm at 1 month and counting now, they're refusing to refund me, ignoring all my emails and I'm £380 out of pocket. They are claiming the courier they paid for 'lost' my parcel and instead of tracking the package are refusing to refund me. I will keep posting til you refund me! I can't believe the morals of this company. Please avoid buying from them. Buy direct!

Tip for consumers:
Avoid!

Service
Value
Shipping
Returns
Quality
tomt104
Tom T.
12 reviews
0 helpful votes
December 4th, 2019
Verified purchase

Website and delivery is great but items received i will be sending 1 part back as looks different to image and doesn't fit or suit me. But part 2 of delivery was perfect.

jorisb19
Joris B.
1 review
8 helpful votes
October 29th, 2019
Verified purchase

Good website with some really nice clothes, my only gripe is I spent £200+ but only received one item next day

stephank13
1 review
1 helpful vote
December 18th, 2019

I ordered a jacket on 21.11.2019, no parcel till 18.12.2019, no help at Working Class Heroes, no solution of the problem.

jm866
J M.
1 review
0 helpful votes
November 26th, 2019
Verified purchase

Paid for DPD next day delivery, as I could have amanged a delivery around our schedules etc.

Didnt get it, instead a slower Hermes delivery (verybad in my Area) without any option to deliver to a pick up point etc.

Refund on next day delivery issue given quickly, not much else thou, no real acklowledgement of the amount of hassle potentially involved. A virtual shrug of the shoulders really.

Might give them another chance in the future with small less time critical items- possibly, but generally a bit underwhelmed by the experince.

empirea1
Empire A.
1 review
0 helpful votes
April 10th, 2017
Verified purchase

Found this website whilst looking for some Carhartt and Stüssy clothing items and was absolutely delighted I had done so- I paid a lot less than retail for the items and the delivery time was perfect. The chaps running this place are very nice too; they give you a nice handwritten letter along with some freebies like sweets etc
Definitely will be shopping here again, 10/10 recommend.

Cheers, WCH!

shayc14
Shay C.
1 review
0 helpful votes
February 23rd, 2017
Verified purchase

Overall easy! Loved the shopping experience, only complaint I have was that the shipping tracking g was very minimal overseas, after Royal Mail passed the package over to my overseas courier in Aus there was no sort of tracking, very difficult to estimate arrival date.
Other than that just a nag that the box that the shoes arrived in was torn down the side but I understand $#*! happens on hangovers ;)
Round of applause for the notes left in the package loved the transparency and bant's

Keep up the great work!

khunjenb
KhunJen B.
1 review
16 helpful votes
April 4th, 2019
Verified purchase

I bought a mans truckers cap, which turned out to be very small [I presume a kids or womans cap] Even though it was adjustable snap-back I couldn't fit it on my head...so I returned it with a note asking to refund order and delivery, but they only refunded order. I think that I should have been refunded the delivery charge as well because it is clearly their mistake not mine.

jayp77
Jay P.
3 reviews
0 helpful votes
January 21st, 2020
Verified purchase

My item arrived quickly with no issues.
I wouldn't hesitate in buying anything from working class heros in the future

nawit
1 review
16 helpful votes
October 15th, 2019

Refused to assist with a refund, refused to provide customer services telephone number, refused to provide details on how to make a formal complaint. I required assistance with a refund due to a returned item. Employee dealing with the emails were obstructive, unhelpful, unsympathetic. Due to not being able to advance passed email communication and find someone that is prepared to help, I have now lost £85. I will definitely not use this company again, and would not recommend. I'm sure they are fine until you require any assistance with a purchase or refund.

tomr185
Tom R.
1 review
1 helpful vote
December 5th, 2017
Verified purchase

My purchase has still not arrived and is held up with Royal Mail. I phoned for help on this matter and the phone was never answered despite over 8 calls.
I emailed for help and got a rather pathetic response that showed no customer care whatsoever. I responded to this and voiced my complaint and several days later have still not heard back.
My overall experience is not great to be honest and have doubts about using you in the future if this is the way you treat your clients.

debbieb222
Debbie B.
3 reviews
17 helpful votes
May 8th, 2018
Verified purchase

Once goods received I tweeted my comments concerning condition of the box when goods arrived. I am a collector so I expect every part of the goods to be in pristine condition. I advised that you look at your packaging process and as most other vendors do double box the product to ensure this doesn't happen. I ship goods all over the world and wouldn't consider packing as you did. So please pay attention to your social media feeds to ensure you service can be fine tuned to customers feedback or don't bother with it.

alexw155
Alex W.
8 reviews
9 helpful votes
February 28th, 2020
Verified purchase

Great prices, a lot of choice and super fast delivery. Never any problem. The points system that gives you a discount on the next thing you buy is great. Highly recommended.

ede43
Ed E.
2 reviews
0 helpful votes
September 25th, 2019
Verified purchase

The shopping experience was good. But, I had lots of problems trying to pay with pay pal. At the end, I used my Debit card...

craigs298
1 review
2 helpful votes
July 26th, 2019

I bought 3 jackets online. I returned two but was refunded for the wrong jacket which meant I was £45 short on the refund. I sent evidence after they destroyed my returns form (ie photos of the jacket I'd kept) but the business didn't want to know, just kept repeating the same message which made it clear they weren't listening.

This despite it being obvious their stock-keeping is a total disaster. Eg they were asking me from which warehouse they had sent the jackets. You know where the blame lies when a business starts asking the clients things that only the business should know.

If you don't have to return anything you might be ok, but if any issues arrive, they will assume you are at fault and refuse to listen. Avoid.

Q&A (2)

Answer:

Yes. I can share my story I ordered my 1st order and I had doubt my product will be good or bad. But I got the product which is become me very satisfied and I am very happy to purchase the product with WORKING CLASS HEROES..

By Sarah M.

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