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WorldSIM has a rating of 2.85 stars from 514 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WorldSIM most frequently mention customer service, phone number, and full refund problems. WorldSIM ranks 12th among Business Services Other sites.
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The agent, Matt B was really helpful and knowledgeable and answered my query in a thorough and professional manner. He was amazing, cannot recommend more highly! He even called my daughter in the USA to make sure that calls were getting connected, so happy!
worldsim.com is a scam! I had several many with worldsim and particularly the phone rates are ridiculously high! I) Worldsim advertises a 24h support, but the support is only occupied 8h during normal business days. This is not helpful! Ii) I have booked a 2 GB data bundle, which was activated as two 1 GB bundles. After I had used less than 500 MB, I was informed that I had used up all my data. They also do not honestly monitor the data usage. Iii) Same is true for calling! Half of the time the website is not properly working so that you cannot access the actual rates for your phone calls. Next, they charge in two minute increments. Could you please show your rates as price per 2 min if you charge in these increments. And then they had an issues to charge the proper rate and overcharged. Iv) Although the roaming mode for the sim card was deactivated the sim card could still access the internet and I was charged another 10 $. V) On the other hand you need to get lucky that the sim card even works. Often the settings are incorrect and you get sim card texts with error message, which also the customer service does not know what they mean. I could also not make and receive calls in the USA. Vi) The website has regularly issues and you cannot access your account. To sum it, save yourself time and nerves and go to proper company. Worldsim is a scam!
Thanks for fixing my activation issue and i can call now to family without any hassle, Thanks again!
The agent, Matt B was really helpful and knowledgeable and answered my query in a thorough and professional manner. He was amazing, cannot recommend more highly! He even called my daughter in the USA to make sure that calls were getting connected, so happy!
Tip for consumers:
Cannot recommend WorldSim or their agent Matt B highly enough
Products used:
WorldSim international travel SIM card
Their sim was delivered on time unless i would not be able to accept the order. Hoping it will work good for my trip
Works for a while and then doesn't without any changes in phone settings. Phone may require several re-starts to start working again.
Outstanding service and help line is always there to get you out of the mire. The descriptions of the products sometimes tend to gloss over the details, but this is also understandable on one page. Recommended
I'm quite impressed with their customer service, Matt B replied very quickly to each of my queries. Their prices are also very competitive.
Products used:
International SIM Card, £50 credit
Very helpful worldsim support, they helped me to get all information necessary to purchase one duet,
I just returned from Japan, where I gave WorldSIM one last chance. There was one network that I could occasionally get WorldSIM to work with. I had no service in Yokohama or Tokyo. My wife has Google Fi, and it worked flawlessly everywhere we went.
This was a bit better than past experiences in Israel, Tanzania and Caribbean locations where WorldSIM was useless, no coverage at all, though their website claims otherwise. I've spent many hours of vacation time trying to get WorldSIM to work. Only in parts of Europe and the United States has it been somewhat dependable. It's extremely brittle, unpredictable, and will stop working for no apparent reason. It's definitely not something you want to rely on if you truly need cellular service, or value your time.
Other issues I've had include inconsistency between information on their web site, printed instructions, and customer service responses. I've been charged for calls I did not answer, or when incoming calls were supposed to be free, and for using data when WorldSIM wasn't working at all. It will switch from a preferred operator and nail you with predatory charges. I was charged $24.90 and $10.25 for data sessions of 1.658 Mb and 0.6 Mb. I was refused refunds/credit when WorldSIM did not perform properly, and received frustrating customer service responses that ignored my questions and/or claimed things that were not true.
I'm fairly astute when it comes to technology, but after more than 7 years of frustrations, using at least 4 different phones, I give up! I am somewhat baffled by all the positive reviews here. I hope this one will help someone make a better choice than I did.
Ive used WorldSIM for a couple of years, and my most recent experiences cause me to downgrade my rating from uneven to poor and recommendation from try it at your own risk to avoid.
I recently took a trip to Tanzania and hoped my WorldSIM would provide data services while there. Unfortunately, it failed to cooperate. I received some WorldSIM messages, but was unable to connect to the internet. I also tried during our layover in Amsterdam on the way home with identical results.
Nevertheless, I was somehow consuming data and charged for it! I dialed customer service once, realized it would be an extremely expensive call and terminated after one ring, before I was connected. I was charged $1.54 for that. Once I was home, I used their cumbersome online support system to ask for help solving the problem. I took the time to detail every step Id taken, every setting Id made trying to get their product to work. Since I received no benefit and wasted precious time during an expensive trip trying to use my WorldSIM, I also requested that the charges made be reimbursed.
In 3 of 4 aggravating attempts, I got absolutely no response to my technical inquiry. The agents didnt bother to read and address my issue. From the punctuation and spelling errors, they are clearly outsourcing their customer service, and English is a challenge for those responding. Some of the responses included, you have used data this is the reason you are charged, you can check your each usage by login your account. There is not any issue we found, you have successfully used data, everything is fine from our end. We checked your account and found many data session, that is why you got charged and I want to extend my sincerest apologies for the negative experience that you had with us however as i checked on 25-Feb-18 06:51:52 you got charge of $1.54 beacuase you made a call to customer service it is chargeable call that the reason you charged.
Not only do they have an extraordinarily finicky product, and that is putting it in a charitable way,
I dealt with the insanity of them treating my requests for technical support as billing inquiries and focusing on the charges. I had to beg them to read the entire thread, explained again that I did not successfully use data, and repeatedly ask why if everything is fine I was unable to connect to the internet in multiple countries using WorldSIM preferred operators using their instructions and an unlocked phone that works fine with my normal domestic data plan.
Part of the problem with WorldSIM is that they do not provide clear instructions detailing the steps needed to make their product work, so its easy to go wrong. The printed instructions that came with their product, the (limited) responses to technical inquiries Ive made, and information I found searching their website are not in agreement.
Tip for consumers:
Check out TMobile. I understand their standard service includes international text and data, with calling for 0.20/minute in most locations.
Great service from Matt B. Highly recommended sim card company. Great prices and easy to use website. And great service correcting my ordering mistake.
Tip for consumers:
Great service from Matt B. Highly recommended sim card company. Great prices and easy to use website. And great service correcting my ordering mistake.
Products used:
Data Sim
Today helped by Nancy via useful u tube video to set up link to my phone. Very efficient. Now working perfectly.
My sim was not getting connected for making calls, i was assisted quickly to connect with network and use worldsim properly
Submission of documents were not clear for the virtual number activation. Had to call mutiple times to sort out the issue
I was advised to buy worldsim duet, as i was unable to use anyother sim in my iphone. With the help of support care, i set up duet to my phone successfully.
Good service with kind guys, they will suggest you exactly what you need. I gathered the all the detail required.
Customer service bends over backwards upon your entrance to the overpriced WORLDSIM. Once you encounter issues, customer service is non-existent. The only reason I gave this company 2 stars is that I never encountered an issue with the card working worldwide. Otherwise, they are deserving of 1 star for their lack of customer support and their exorbitant prices.
Bought the new Sim cards ( 2) and they were shipped and received within days.
Requested existing Sim balances to be transferred to the new ones and it was done over night, The new Sim is better as don't have to pick which area I am in e.g. "Global" which was always a nuisance if you didn't know as some crossed over. Still a bit of an issue with having to use them every three months/ lost $$ last year when we missed the 3 month cut off and told basically " toto bad so sad thanks for the free money that was legally mine ( I don't travel every three months but go overseas once a year. But when in use they are good.
I have used worldsim for a number of trips now as my domestic provider has excessively high roaming rates. Works very well and is backed up with great customer service when i had a few account issues (Thanks Cathy).
Quick support provided by Annie K, very polite and helpful, good customer service provided over the chat.
Funktioniert unzuverlässig - Support setzt auf Hinhaltetaktik
Ich hatte zwei SIM-Karten für einen Asien-Aufenthalt bestellt. Hier in Deutschland funktionierten sie testweise sehr gut. Allerdings sah das in den asiatischen Ländern (Thailand, Vietnam, Malaysia, Kambodscha, Singapur) ganz anders aus: mal funktionierte es, mal nur sporadisch, mal überhaupt nicht.
Support war telefonisch nicht erreichbar. Hilfestellung bezüglich richtig Providerauswahl auf Webpage nicht zu finden. Insgesamt ist die Webpage chaotisch.
Ich kann das Produkt nicht empfehlen, da man vorher nicht weiss, ob es funktioniert oder nicht. Insbesondere, wenn man darauf angewiesen ist, ein absolutes Nogo!
Ich habe den Support gebeten, mir ein Guthaben von ca. 18 USD zu erstatten. Hier werden immer wieder dieselben Fragen gestellt. Ich werde an andere Stellen verwiesen und eine Erstattung wird nicht vorgenommen. Ich habe den Eindruck, man macht das so lange, bis der Kunde dann genervt aufgibt.
Mein Empfehlung: Finger weg von WorldSIM, sowohl was Funktionalität als auch Support angeht.
Support Fall: CAS-NXQS2070
So following my complaints, a SIM replacement was mailed and i got a few apology messages (and some snippy messages which implied I was at fault for their delay in resolving the situation) - The customer service is overall a bit better. No reviews yet for the product... we will have to wait for that!
I have been asking for a solution from WorldSIM since June 11.
I have now sent them the receipt of my purchase 8 times. I wanted a replacement sim card since the one i bought the first time is defective. I have changed my mind... I doubt they have a real service that works properly since you cant even deal with a defective sim card.
I have really had enough of WorldSIM - for future customers, I lost USD 30 buying from them... don't bother falling for this scam!
Also the guy hung up on me twice today when I called once more to ask for a resolution.
Great service! Thanks Cathy, she helped me to get a new sim card as my current sim card got expired.
Super site and contacts I will use the product for a cruise around the world, I will tell you when I return
Tip for consumers:
super site and contacts I will use the product for a cruise around the world, I will tell you when I return
Products used:
carte sim monde
I bought a WorldSim only 2 months ago in May 2021. Spent the last 2 months informing my business contacts of the change in phone number.
Like everyone else I received the sms/email informing me of the expiration of the SIM card (and phone number with it) on July 31,2021 with 7 days notification time. This is absolutely ridiculous. They should have known about this change in May and at least give clients ample notification of such a major change.
Never again with WorldSim!
Simon was very helpful and professional, ensuring that the security protocol was also met before proceeding with any sensitive information. I've been a customer for years now! Highly recommended.
I have used worldsim for some time now and it is very good. The
Good news is that you receive while you are away in many countries without
Paying.
I recommend it to anyone that travels a lot.
Thanks
Mark
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WorldSIM is the world's most connected network saving you up to 95% on your international roaming charges. We specialise in unique travel gadgets and roaming solutions so you can keep in touch with family, friends and business contacts when you travel.
