• World Soccer Shop

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Overview

World Soccer Shop has a rating of 3 stars from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. World Soccer Shop ranks 108th among Soccer sites.

  • Service
    1
  • Value
    1
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
How would you rate World Soccer Shop?
Top Positive Review

“Had the shoe I wanted”

Nick H.
6/15/20

They had the exact shoe I was looking for and in my size too. I've been looking for this in many places and since soccer is not that common where I live, it is hard to find the shoe you want. I got a great deal for the shoe and was very pleased with what I got. The shoe was top notch, loved the quality of it. I can use it properly for more than 2 years, it looks that great

Top Critical Review

“Don't honor their promises or coupon codes”

Eileen L.
7/13/23

I started an order for a pair of soccer cleats. I had discount codes for free shipping, a 10% if I signed up for texts and another for 10%. My total before I checked out went from $74.99 to $82...up not down. I called and sw Brad. He put me on hold and said his supervisor told him after I completed the purchase, the deductions would be made. Done...bill was still $82. I called again and sw Ryan. He took off the shipping and was able to take off one of the 10% charges and was going to give me the new total which would not be visible until after midnight. My calculations were about $65. He put me on hold and sw his supervisor. The response was that they would only apply 1 discount even though their website did not indicate that, the code was accepted on the checkout screen AND the previous supervisor and employee said they would all come off. I nicely explained this to him and asked why the codes were accepted and why I was told by another employee and supervisor they would come off. He did not have an answer or offer to transfer me to the alleged supervisor. I told him that if they were not going to honor their word and information from the website...let alone bicker over a 10% charge of about $7, they would force me to cancel the order. He really didn't care or offer to try to make it right. Poor company, uninformed employees and very incorrect website. I would pay more at another store than buy from these people. Beware

Reviews (2)

Rating

Timeframe

Other

Thumbnail of user quinnb43
Nick H.
1 review
0 helpful votes
June 15th, 2020

They had the exact shoe I was looking for and in my size too. I've been looking for this in many places and since soccer is not that common where I live, it is hard to find the shoe you want. I got a great deal for the shoe and was very pleased with what I got. The shoe was top notch, loved the quality of it. I can use it properly for more than 2 years, it looks that great

Thumbnail of user eileenlesniak62
1 review
0 helpful votes
July 13th, 2023

I started an order for a pair of soccer cleats. I had discount codes for free shipping, a 10% if I signed up for texts and another for 10%. My total before I checked out went from $74.99 to $82...up not down. I called and sw Brad. He put me on hold and said his supervisor told him after I completed the purchase, the deductions would be made. Done...bill was still $82. I called again and sw Ryan. He took off the shipping and was able to take off one of the 10% charges and was going to give me the new total which would not be visible until after midnight. My calculations were about $65. He put me on hold and sw his supervisor. The response was that they would only apply 1 discount even though their website did not indicate that, the code was accepted on the checkout screen AND the previous supervisor and employee said they would all come off. I nicely explained this to him and asked why the codes were accepted and why I was told by another employee and supervisor they would come off. He did not have an answer or offer to transfer me to the alleged supervisor. I told him that if they were not going to honor their word and information from the website...let alone bicker over a 10% charge of about $7, they would force me to cancel the order. He really didn't care or offer to try to make it right. Poor company, uninformed employees and very incorrect website. I would pay more at another store than buy from these people. Beware

Tip for consumers:
Felt the company was very uninterested in the problem. I felt they should have honored the discounts...even saying they do not normally accept them all but as I was given incorrect information by another employee and the website accepted the codes they would make it right.

Products used:
ordered soccer cleats. Cancelled the order as the company did not honor their discount codes accepted on their website and customer service did not honor a prior conversation advising the codes would be deducted once payment was completed. the charges went up instead of down.

Service
Value

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