WORX

The grass trimmer is good.the winding of replacement spools are poor they are not wind up properly and the line gets tangled up I have to stop at least six to seven times to untangle.it should be easy to resolve on your end.I have been buying worx products for a long time.if the problems with the spools don't Improve won't replace the grass trimmer.I know from some of my neighbor they have the same problems Sincerely Patrick presto

UPDATE: Worx solved the problem to my complete satisfaction. (after reaching out through Facebook)
Worx is NOT fulfilling their warranty obligations. I have a drill for which batteries were warrantied for 20 years. Guess what? When the batteries stopped working, I reached out to the cust. Serv. For replacement (April 1 of this year). They came up with a solution that was satisfactory, but... It's mid-August, and all I have is promises, lots of them, and a tool that I couldn't use for 4.5 months. They stopped responding to my emails so I guess I will have to check the legal terms of that warranty now and file the complaint with the courts.

We are on our 2nd and last Worx trimmer.(not a year old) We are supposed to get free string for life lol shipping for 2 tiny spools is 9.00. The string cap broke off and it cost 12.00 to replace. Our first trimmer was about 10 years old, string cap still intact. Customer service says yeah we don't cover and replacement part no matter how old it is. I'm so disappointed in this lastest trimmer it is not as sturdy as when they first come out. I do not recommend this product.

My Worx 20v cordless trimmer works pretty well, however their cord wheels are constantly jamming. I have yet to use an entire reel of trimmer cord without experiencing at least one jam. It is very frustrating and time consuming to correct. For this reason, i would not recommend this product.

I generally like the four other WORX products that I've bought over the years, but recently I received a WORX product with a broken part, right out of the box. When I tried to return it, they actually charged ME to return the unit that THEY packaged so poorly that it caused the breakage. While their website does say they will refund the purchase price "less shipping costs", the actual warranty sheet packaged in the unit's box only talks about the refund... not the shipping charges. Most companies these days will pay to have it shipped back to them and would replace the broken unit for a working unit for free.

I bought a 14" electric chainsaw a few weeks ago. On the plus side, it does work pretty well from a cutting standpoint. Surprisingly powerful and a good alternative to a petrol saw when you are working close to the house.
Unfortunately, the downside is it leaks bar oil like a sieve.
I did read a few reviews that noted leaking bar oil but it wasn't all that many so I figured I'd take a chance.
But it didn't work.
It leaks bar oil really badly, more than I've ever seen anything leak oil before.
Absolutely if I had known this was going to be the case then I would not have bought it.
The attached photo is the saw sitting on a oil drip pan, I can not leave the saw on any surface. The amount may not look like a lot but it's from the cold saw just sitting and dripping. When it's actually running the amount is a great deal more, it goes all over the floor and will get onto whatever you are wearing.
So, if you can get one that doesn't leak then it's going to be great, the issue as far as I can see however if you have no way of knowing in advance.
I would recommend you consider other saws under the circumstances.

We own three Worx tools with 32v batteries. We bought them from Worx website, plus bought 2 tools for gifts. Now Worx discontinued the 32v battery, so if ours no longer work, we are screwed. We'll have three pricey USELESS tools, and Worx doesn't care. I would not buy anymore tools because this will happen later with their 20v or 40v batteries. Changed my opinion of this company. They suck.

Regrettably, it's unfortunate to note that Worx has been engaging in deceptive practices by promoting their trimmer accessories as free for life. However, when customers attempt to order these accessories, they discover that they are required to pay exorbitant amounts for shipping and taxes, which often surpasses the cost of purchasing the same accessories at a lower price on Amazon or obtaining a greater quantity for the same price. This specifically pertains to the trimmer spools that are purportedly provided free for life.

Bought a 56v combo blower trimmer package for daughters new house. Both batteries no longer work after 3 years. No replacement available, very expensive disposable product. Won't buy again because of it.

I bought a new WORX mover and it was delivered on March 25,2022.
I needed a new blade and made an order on May 24,2022.
My credit card was charged on May 24,2022.
I have called for times to WORX Customer Service (6/22,6/27,6/28 and 7/26.
Every call came with the same reply - "It is out of stock, on back order, not in our warehouse," etc.).
I recommend you buy from a different company.
This company is a mess.
/s/ MDM

Planned obsolescence! What do you do with a good set of power tools that batteries are no longer available? Do I buy the same brand that's leaving me "high and dry" due to corporate GREED? Did GM learn a lesson about marketing throw away cars e.g. Vega? I owned one, sorry to say! How can you tell if a company is GREEDY from the get-go? Do research on websites like this. DO NOT BUY WORX! Because without batteries, it WON'T WORX! Experience with battery operated power anything tells me that battery life and future availability is just as important as the quality of the tool! Batteries wear out long before tools wear out, if you buy quality tools. SHAME ON WORX! BAD BUSINESS DECISION! 1st set of battery operated was Ryobi. I can still get battery replacements after 20 years!

I placed an order on June 9 (late, so say June 10) and today is June 22 and still not even an expected delivery date. The package is coming FedEx according to the shipping info but it was stuck in Concord, NC for half a week and now has been in Indianapolis for at least 3 days (still there). Worx needs to send small packages by snail mail. At least it would GET there in a few days. And the price? Over $10 for a one pound item? If gas prices weren't so high, I could have driven to Concord, NC and picked up the package myself and had it 11 days ago!

Missing a part...no way to contact...all automated.
Went to return and it didn't recognize their own order number.
Not worth the hassle as I'm sure they count on...they got me once...never again

I have a small lawn and cut about 20 times per season/year. I purchased the WG775. Charged battery per instructions via solar panels which power my house and charge my car battery. Battery WA3216 life dwindled in a couple of years. I can cut for about 5 minutes before recharging the battery. I went to replace the battery and manufacturer told me they have discontinued the battery and there is no replacement for it so that entire lawn mower is worthless. When I asked the customer service representative to confirm that WORX produces "disposable lawn mowers", he hung up quickly. Back to using my 20-YO electric Lawn Boy (given to me recently by my 90YO neighbor) or the 40-YO Sensation with BS Engine I'm thrilled I kept.

I purchased a 12A electric turbine blower on 10/05. WORX web customer service posted initial scheduled delivery date was 10/08, then 10/12. When I checked with FedEx tracking information, it says delivery pending or not available. I tried to chat with company's online chat service, they pointed me to FedEx, and they then told me that I should expect the delivery in 7-10 business days (i. E., 20th of October). If I know they will make me wait for two weeks as of my purchase, I would not make the purchase. Especially, the delivery information I got was misleading and totally fake, the customer service contact merely pointed me to FedEx and blamed them for any delivery issue. In fact, WORX hired the carrier for delivery, not me. So, now I have no idea when I can receive it. If anyone who tries to have a purchase, please think it twice, you may easily get into a similar situation like this. Their service is not reliable, for the reasons I mentioned, they even provide fake delivery information. I feel there is not many options you can have to deal with your delivery from WORX, you would not see a same level delivery service and communications from Amazon.

Wish I would have hit this site before making my purchase... bought a Work battery powered mower and this looks to be one of the worst investments of my life. Front wheel fell off after 3-4 uses... axel cap gone missing and have been trying to jury rig methods to keep the wheel om since. Batteries (20v) don't hold a charge long enough to finish either back or front lawn (I do not have a large yard)... and getting two additional batteries (to have charging while other two are in use) looks to cost more than the entire mower cost when first purchased. And have only owned for several months, but rubber padding on push handle is already peeling off (understand this isn't such a big deal, but if it keeps eben one other person from wasting their money on a Worx mower then it's worth adding).

July 3,2023; I placed and order with WORX as I had done many times before, used card to pay online. Oder when received was for cheaper item so I had a hard time in returning the entire order, trying to talk to live person or text. When I did finally get live person after several days, and they sent me return label.back by Fed Ex. After several weeks no return of funds to card and unable to contact anyone at this company; I filed complaint with card company and they sent forms saying they investigated it and WOEX denied receiving the return merch. Had print out of someone at their company signing for the merch. And still out $180. They must be on hard times and failing company to pull this kind of trick, after 12 yrs of buying from them, NEVER NO MORE. BUYER Beware

I purchased the battery operated weed eater for $180.00 two years ago. I went to use it last summer, searched the box, and found there was NO BATTERY included with the item. Seriously? So I had to go back and pay $80.00 for a battery. I used it once last summer, and it's dead now. Give me a break... the BATTERY DOES NOT COME WITH A CHARGER! So you have to go back and buy the charger. This is the MOST RIDICULOUS purchase I've ever made. So the stupid ordinary weed whacker actually costs $300+ once you purchase all the necessary working parts. Who does this? DO NOT RECOMMEND AT ALL.

On June 27th I made a purchase through WORX. I returned the item 7/14/22 it was received on 7/18/22 and I still am waiting for my refund. I have contacted them several times but no reply. When I call the office the recording says call during business and hangs up. Ialways call during business hours. I EVEN TRIED TO SEND IMAGES AND IT WOULD NOT LET ME.

I returned a blower within their timeline and never got credited for my purchase/return... It was during the time when they had the major floods... but that shouldn't excuse them since they resumed operations/sales to full speed.

Bought our first Worx tool years ago. Trimmer. Stills works like a charm. It uses the old style 32V battery which we bought two of because our yard is huge. Does a great job and is not noisy like so many others. We also use it to edge the driveway.

Bought a hedge trimmer which we use and have had no problems.

Bought the Power sprayer which is nicely portable. I even bring it into the house to clean the window sills of our home.

Bought the poll saw which is fantastic. Unbelievable how it has cut through 4 inch branches. I had to use customer service to figure out how to get extra chains. Buying them seemed a little confusing.

I just bought their cube vac. The suction is wonderful. It has two different speeds.

It's a shame that people aren't happy. These are great products.

I purchased 2 weed WORX weed whackers 1 electric chain saw and their top of the line lawn mower. The mower lasted for 3 cuts and the batteries would not hold a charge. These have been purchased in the last year and a half. All of them are not operational at this point. When I called to inform WORX about these products I was given such a run around that I gave up. They now sit in my garage. I just feel terrible throwing them out. Please be extremely weary before purchasing any of the WORX products.

I own a lot of Worx products and have always been very happy with them. So, I decided to buy the Intellicut 40V mower. I am so disappointed with it. It is the worst mower to maneuver that I have ever owned. I also have to change the batteries midway through, and I have a very small city, single lot. Would NEVER recommend this mower to anyone!