Wowfare

I'm completely insulted by the result you and your company has come back with. I had a recorded call with your employee, Terry, that proved an error of major inconvenience on his part. I've spent countless hours of phone energy talking to your staff about how I paid for a Premium Economy ticket and got half of the benefits of it by flying Economy half way. That's absolutely unfair. I have medical reasons for paying for more comfort and had no choice but to fly without it due to your employee's negligence. I had to walk past empty Premium Economy seats towards Economy and sit uncomfortably for 10+ hours. He not only failed to inform me of the Economy flights, he also booked my return flight from another city leaving me to book another flight + hotel for a day just to return home. You then insulted me by offering me a $50 voucher. $50 does not begin to even cover the inconvenience and energy time I have invested with this. I have no choice but to take this matter further by leaving this review, using my social media platform of 44,000 followers and seeking a civil suit to regain a proper reimbursement. Quite unfortunate as I'm traveling soon and really wanted to continue using your services, of which I've kindly recommended several people to already. This situation should've and could've been handled better than this. I've attached a photo of my original ticket purchase for everyone to see that I paid for an Premium Economy ticket but didn't get it the full way. Now I keep receiving emails stating that it was my fault, what poor customer service. As a business owner, you're supposed to provide better service and rectify your wrongs. The call was recorded and proves that I was never informed of the itinerary. I also purchased travelers insurance which didn't offer anything towards my inconvenience. A fair compensation would be to refund the difference of the Economy flights. One thing I know is that when you don't do the right thing, universal law will always prevail.

I purchased a round trip ticket to Manila. I couldn't get on my flight cause I didn't register my trip with the philippines. That's fine my mistake so I bought another ticket there for the following week. I called wowfare to see if my return flight us still good they told me cause I didn't show up all my flights was canceled. I was here but wasn't let on the flight so technically I was there so am trying to get my flight back and been 3 days and no return calls or emails. My new flight leaves in 2 days. I'll be pissed if I have to cancel thus trip cause of them.

It was an excellent Service and i'd like to take this opportunity to express my gratitude to Sir Baron who assisted me all through out of the booking!
Keep it up!

This company has a lot of joy in having super bad terrible services! I ask can I talk to a Manager and not one of a number I talk to would get me a Manager to talk to, A employee by the Name of Cain had joy by lying to me over and over about me booking my trip.

WowFare shouldn't be allowed to do business in the US

After I contacted them and received an email, my computer and phone were hacked. Please be aware, they're calling on and on.

Changed our rooms to a small closet that was absolutely no where near where we booked. Also booked the cheapest flights without making us aware we would have to check any baggage we had. Upon calling they had nothing to say and were no help in getting things corrected.

I do not recommend anyone to purchase tickets with them. The screwed up my name in the ticket and not willingly to change it when airline said it is possible. But instead, they want me to cancel my ticket of $2900 and purchase a new one which cost $4200.

Fraud at its finest.

We paid $4600 for a round-trip to Thailand from Atlanta. (3 of us) when we arrived at the airport in Thailand to come home, suddenly, Singapore airlines could not find our tickets. Wowfare was not available to support us whatsoever. No one has taken responsibility for this huge blunder and they continue to placate us over two months later with our refund. It is clear that they don't intend to give us a refund. The higher a lawyer would cost more than the $8600 We had to pay to get home from another airline. They are the most pathetic company we've ever dealt with.
I don't know how they stay in business except for the fact that they show good prices. They have tons of bad reviews. Don't make the mistake I made. Don't go with them. It's not worth it.

I purchased 5 flights tickets from WowFare. Due to a hip replacement failure, we were not able to go to our winter home in Florida this season so the point of origin had to change.
After 4 online chats with customers service which promised to have the next level customer service call me back. I gave up!
They are probably fine if everything goes smoothly. Otherwise, forget them.
Sad deal.

I needed 4 tickets to Cancun from Vegas as close to $500 as I could get. These people somehow got my number and harassed me until I purchased in a moment of weakness. From Vegas they routed us thru ATLANTA, long layover, then long flight to Cancun. NEEDLESS! They don't know geography and later I could kick myself for agreeing, because of the price. From Utah to Atlanta to Cancun? Duh. Houston or LA much shorter and safer bets. We flew home thru Houston and COULD NOT BELIEVE how short the flights were compared to going to Cancun. AND! When we arrived at Cancun to fly United, we were told we would have to check our carry on size suitcases and pay $145! (for 4 people) My husband immediately looked on the United website and it says 2 free checked cases. But we had carry on size! What? It was extortion and Wowfare should have advised us this was coming up or whatever. I will never use a "travel agency" again. Just easier to do it myself as we have many times. They called me so many times and sent so many emails and changes I finally told them to no contact me again.

The refund was received. I requested a refund a few weeks ago, and the customer service representatives assisted me in starting the procedure. I would still be traveling if it weren't for the coronavirus.

Karen aided me and began the return procedure as a result of Covid 19. She outlined the many alternatives available to me and recommended that I swap the ticket. I needed to mull this through; I would have switched them, but I didn't have anything scheduled, so I selected a refund because there is no clear date or time when we would be able to fly securely again due to the COVID-19 problem.

I cancelled my flight because of personal reasons. I was told the refund which was about a third of the original cost would be in my account between 2 to 4 weeks. We are on the third week and I am beginning to think the refund will not be here any time soon. Calling customer service is a nightmare as the wait time is in hours.

Was searching for international flights in November...noted they quoted a better price than other sites, but I had to call them direct. I did so and they got back to me with a quote $150 more that on the airlines website. For me and my wife, that would be $300 more. I told the agent no thanks...then they had the audacity to call me back tonight. By the way, I booked the flights direct on Wednesday...don't fall for their "bait and switch"...don't waste you time

Derek was sweet and friendly from beginning to end. Although the flight had to change due to unfortunate timing of availability, he helped us navigate and made sure we had exactly what we were going for in a flight.

Crizelle Joy Banania Terrado iwasan nyo to bago pa kayo scammmm hahahaha good luck. Mag direct airline na lang kayo mas mura at mas safe pa

Tracey was my agent and she promised me that the day before my flight she will get me my seat assignment. I called her all day till I had to pay a lot of money to get my own seats. Then Summer, customer service, said she will check and gave me 2 $50 certificates, and I told her I don't want that and she said, again, she will have to check the system, now she said they can't give me anything. How is that for bait and switch?

Pls to be on the safe side, stay away from wowfare. Is not carrying comp. They will give you traveling problems. They will make your blood pressure goes up. They will make you pay additional airline tickets. This comp is my money wasting comp. Pls don't try them

Wow Fare is a fantastic service for booking flights. I loved them since there were no hidden fees when it came time to check out.
I'll make a point of calling them next year.

I have requested reschedule my flight due to corona virus and they asked additional 350$, however on flight ticket written that I allowed to change for free unlimited time during 1 year. When I asked for the refund, they trying to still big part of it.
Do not recommend this service due to company just trying to still your money. Better to buy it directly with airline company

I need to update my review, which I posted several months ago after not receiving my refund. The company did an investigation, and they gave me a refund. So now I change my rating from 1 star to 4 stars. Originally I posted: "We needed a ticket with a changeable return date. The sales agent knew that. When it came time to change the return date, they said we cannot. After numerous calls, being on hold, getting disconnected, calling back, starting over, waiting for the "manager" to finish his investigation and call me back, we gave up. Now we have to buy an expensive one-way ticket. Not from them, obviously. DO NOT USE THIS COMPANY."

One question remains: did they do an investigation and give me a refund because I went online to give bad reviews? I'll never know. But they did get me a cheap ticket, and they eventually honored the terms of the refund policy, so now I can say they did a good job.

They charge me additional fees for seating that's actually free, They told me that the airline is charging that but when I check it its not. Don't fall for it like I did

On 24 January 2023, I booked round trip tickets (with two other couples) to Italy 13-21 June 23 for $2112.84 and had a pleasant experience booking thru Wowfare with all three couples receiving the exact same itinerary. Mid March I got an email telling me there was an issue with my return flight. The other two couples received similar emails and we ended up with three different return plans. We could deal with that inconvenience, but I continued to receive emails informing me that there were problems with my return flight. I have called or emailed Wowfare at least every other day since then asking for an update on my return reservation. In every case, the person I would talk with appeared to care and acknowledge the sense of urgency, but they always asked for 24-48 hours to work my issue (that's their way of ending a call). I would recontact them in 2 days and get same response. I have asked to speak to a supervisor and they refuse to patch me to one; instead they promise a supervisor will call me, but I have never been called back from Wowfare (from anyone). After today's ritual phone-call to Wowfare produced the same response, "please allow us 24-48 hours to address your situation" and "I will have my supervisor contact you", I am finally fed up and have little confidence that I will have a return flight with less than 2 weeks left before my departure. This company has lied to me for 10 weeks when I contact them and ask for updates and they refuse to put me in contact with a supervisor or have someone contact me with any updates or resolution for my situation.