WOW! Internet

Tech support was unable to resolve my most recent disconnect - again. They just disconnected me when I asked for a credit to my bill for a 5 day period of not being able to connect. Good news - they'll send a tech to check the line and MY MODEM. My modem is new and has been working without any problems - until someone at WOW does some sort of "maintenance" and my connection goes out. If it wasn't a monopoly, I would kick them to the curb and switch to some other incompetent company.

Over the past year or so my service has been garbage a long with others that I know. People are working from home and this company needs to get it together! This company is awful!

I have struggled with WOW for almost 3 years. They are unable to manage billing, customer service is nonexistent and they do not care. Do not sign up for WOW.

This review would be a Big Negative 5 stars. If possible. I have moved into my new house on 19 August 2023. I have tired to return their equipment to their closed office in Columbus, GA. I am a disabled combat veteran and I can not open their misfunctioning equipment return drop box, plus it is already so full of other returned equipment. I have called them already 5 times requesting a shipping label so I can take the equipment to FedEx to be returned. I have heard the same response 4 times previously. " We cant email you shipping labels but we can send you return boxes. I think that it's a design flaw in order to try and stick me with the bill for the equipment that I can't use in my new home currently. I am not playing this game with them for my hard earned money especially since my account was terminated by myself on 19 Aug 2023.

You sent a tech to my house he was rude obnoxious condescending and a jerk. You allow that. I would think you would want your customers treated better. Shame on you Wow. Please don't ever send him again if I need help

We finally had to ditch the service because it was so slow and spotty. Upon disconnecting, they attempted to charge us for a router and mesh system we never had. Upon install, we used our own router, with their required modem.
To this day, I am still fighting a $300+ charge that is a spiteful scam. My next step is taking them to small claims court and making a formal complaint to the BBB. I would not recommend using this shady company under any circumstance.

Over an hour wasted talking to technical service at WOW who are no more than human robots - basically who read out of service manual and essentially ask you to perform the same "disconnect and reconnect power" (in different flavors;e.g. Standing up, sitting down, eyes closed, standing in your head….you get the picture) for every internet issue imaginable. Then of course when nothing works, they want to send a technician out to the house ( for a cost of over $60) since they are the "super technicians" that will definitely resolve the issue by spending another 4 hours going from room to
Room and from inside to outside and come to the conclusion that they need to rebuild your whole house to correct issue. In any case, after all that mess and frustration, I told them that I am refusing any additional service and told them that I will will be contacting them back to cancel service and move to their competitor xfinity instead. Accordingly I signed into my account got into my account to verify some information just to
Learn that they have an outage in our area this was the first thing that I asked technician to check and she claimed that no outage is shown in my area and she sucked me into performing the useless diagnosis I wish that someone
From wow senior management contact their technical team and asked them to diagnose and correct an issue for them. This will be the only way to experience first hand this agonizing and painful experience that every customer faces when dealing with them. Absolutely pathetic and clueless. Technical team needs revamping. Very frustrated at the time wasted with these human robots.

HI, I live right across the street from WOW so obviously I want to help a local business, right?! No contract and reasonable rates--don't be fooled, the service doesn't even work in MY neighborhood! So I IM'd to cancel, but you're not allowed. You MUST speak to their representative, only, that's not possible in a reasonable timeframe. So I returned the equipment, with a note saying, I've tried to close my account, I was hung up on twice after waiting for almost an hour to speak with someone in your closing department. Here's your equipment, bye. Two months later I get a call from their billing department saying I owe them money for the previous month, I explain that's unreasonable, tell him I'm over this whole scenario, and why. He refuses to close my account and calls back multiple, multiple, multiple times immediately, then refuses to stop calling (weirdo), so I blocked him. It's harrassment. I find out yesterday, my perfect credit is down 100+ points for the WOW $90. Steer clear of this money drag/mobster style utility. They'll ruin your credit to try and save their SINKING company USING the backs of hardworking folks such as yourself.

I'm still angry that WOW closed our local office. At least when the office was still in existence I could talk fact-to-face with a person who was American and spoke and understood English! I hate having to talk on the phone to someone in another country who doesn't speak or understand English. Maybe I'll try another provider but I don't know which one. If WOW would reopen the offices and hire only Americans for customer service I would consider staying.

Switched to WOW+. Huge mistake. Sporadic picture and video problems. I even avoid certain channels because it's so irritating to watch. Forget their customer service reps. Little to no help. That's if you can even understand them. I even talked (?) to one rep that I had to constantly ask to repeat herself because I barely could understand her and there was a rooster constantly screeching in the background. It would be a joke if it wasn't so ridiculously expensive. Need to find another provider.

Horrible I'm paying for 500 go speed I'm only getting 120 if I'm lucky cable is terrible don't even have movie channels and I'm paying close to 300 dollars a month bull$#*! Their equipment is constantly breaking and they won't replace their technicians don't know what their doing have the time I got all the movie channels and sports channels and Dvr way cheaper than I'm paying now from other providers not to mention when I call their customer service people are very rude

My account was CHARGED TWICE to two different cards after I turned autopay off, so I did not authorize those transactions. I have spent 2.5 hours on the phone the past two days trying to figure out what went wrong. I now received an overcharge fee to my bank because they continued to charge me. I tried contacting 4 different agents and no one would give me a consistent answer, I was told I authorized it by one person and that it was a system glitch on their end by another. They told me they cannot do refunds until 10 days after the transaction but I have bills to pay and now am behind. I am so disappointed with this company and would not advise to use since they charge without authorization and customer service is awful.

Customer service reps have no idea what they are doing. No help. All day internet is not working. I contact WOW and get different stories. After long waiting time finally we get disconnected because WOW do not have reliable phone lines. Nithing else- just very bad internet provider including constanly interrupted service, low speed

Never try to do any work or a meeting online using wow internet because it is up and down all through the day 7 days a week, tv cable is just as bad.

They send you a online bill but they refuse to let you look at the billing statement. They are hiding the fact that they are billing you for equipment that you didn't sign up for. Their 1200 internet modems don't work right so to have to install a 2nd modem to handle your phone service. Now they bill you for the 2nd modem because of their faulty equipment. Their internet keeps shutting down ever hour. This 1200 modem is very slow. I recommend a different internet supplier.

Goes down every single day, multiple times a day at random. Takes multiple minutes to come back each time and some nights just doesn't come back on at all. Least reliable service provider I've ever used in any of the 10+ states my family has lived in.

Would give 0 if able to. Was on phone with customer service for OVER an hour today. They were not able to solve even 1of my 3 problems! Needed to change account my autopay taken from. It was a frustrating joke! Finally had to make account on their site to do. Need to figure out logistics of getting new internet and will cancel all services from WOW. Monthly charge almost $250! Have limited cable and slowest internet! OUTRAGEOUS

They have drop off places for their $#*!ty equipment. I dropped everything off. They lost my equipment. They tried charging me for the equipment and put out a delinquency on my credit score. I called them 5 times to get them to solve it. They did NOTHING all five times. They WOULDN'T do anything. Two months wasted and found shoved against a wall by them while they held my credit score hostage, I was forced to pay them for the equipment they lost.

Don't do business with them. They will rob you without a gun, but they will rob you non the less.

Wowway suddenly changed the streaming service so now instead of getting local Chicago programming I get South Carolina (weather, sports, timezone, news, etc). Called twice and they can't fix it?

I just filed a complaint with the Michigan Attorney's General Office. Wow tells us they'll have someone out within 5-7 days! Who wants to wait that long when you are paying on a monthly basis?! Do yourself a favor and do not consider getting this company! We've had nothing but time spent on the phone--average time is 1.5 hours--no kidding!

I'm not a WOW customer. They connected a cable to one of my neighbors and ran the cable across my yard to the neighbor on the other side. I don't know why because customer service doesn't know and they won't give me a local number to call. My backyard is always locked when I'm out. They had to climb my fence to put the cable in place. The customer service rep dropped a dime on them when she told me they are required to get the owners permission before entering their property. They can't even tell me when they will do something with the cable. Sometime between 1 and 5 on Friday. I have to stay home and wait for them to remove something I didn't ask for. They will probably charge me for the removal.

They will refund your money in credit card form that has a lot of fees and they don't give u any other option. Illegal business practices.

Had to give ONE star cuz it wont let you give ZERO TERRIBLE company was told there are no offices in states to help with issues. Returned 2 DVR boxes - still being charged. Overseas customer service said they will fill out a form. They are in the PHILIPHINES! Very polite but can not help.
This company is the worst!