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Claim Your BusinessThe Wall Street Journal has a rating of 2 stars from 139 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The Wall Street Journal most frequently mention customer service, street journal, and credit card problems. The Wall Street Journal ranks 238th among Sports News sites.
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I have enjoyed the Journal for more than 15 years. However, I have noticed a tremendous drop of quality content in the last decade. I understand the social era has destroyed any possibility for publications such as this to thrive by sales, yet you should focus on quality rather than quantity... Also, I don't like the fact that too much time the website has been invaded by ads and basically unbrowsable because of subscription limits... this is not the original intent of wall street journal... to spread knowledge and good content. Please find a way back to the old paper!
We were charged over $200 unknowingly and unable to login and customer service seemed apathetic and hell bent on refusing any sort of assistance. We reviewed subscriptions in all app stores and did not see an active account, no emails that a subscription was active. Even when logged in through the app I hit the pay wall that led me to assume we didn't have a subscription active.
We were charged over $200 unknowingly and unable to login and customer service seemed apathetic and hell bent on refusing any sort of assistance. We reviewed subscriptions in all app stores and did not see an active account, no emails that a subscription was active. Even when logged in through the app I hit the pay wall that led me to assume we didn't have a subscription active.
Your article ranking an internationally recognized terrorist, Vladimir Putin, as "winner of the year", despite how he destroyed the Russian economy while waging war in Europe is nothing short of kremlin propaganda.
Products used:
Globe and mail news
The content has gone far downhill. I would never subscribe, and have felt this way for years, and yet somehow I am still being charged for their service years after the last time I used it. In fact it is a new subscription not sure how it even happened. I would never read this journal and actually have written reddit posts about how much it sucks. Really pisses me off now that times are tough and I have to fight for 150 bucks from these clowns.
24 different Sections to click on (see screenshot below). Unmanageable! Spend more time clicking than reading.
I stopped my WSJ membership due to 1 episode of their podcast "The Journal": The hospital at the center of Israel's war on Hamas, reported by Chao Deng and Margherita Stancati. Uniformed, biased, and is casting doubts on filmed evidence of all the weapons, drop bags, laptops, money, left by Hamas. Hostage being tied, baby bottles in a basement in another one - all evidence yet the reporter says "Do we know if Hamas used the hospitals for war? No, and even if yes, should we not bomb it"? Well, even international law allows hospitals used as military command posts to be a target. Israel helped clear and warned for days. Yet the reporter, who is obviously ignorant of facts and has done no research, doubts it. Fire them. At the very least build a balanced view. I will never listen to "The Journal" again, but also I doubt WSJ's ability to write overall a balanced piece. Shame.
I have enjoyed the Journal for more than 15 years. However, I have noticed a tremendous drop of quality content in the last decade. I understand the social era has destroyed any possibility for publications such as this to thrive by sales, yet you should focus on quality rather than quantity... Also, I don't like the fact that too much time the website has been invaded by ads and basically unbrowsable because of subscription limits... this is not the original intent of wall street journal... to spread knowledge and good content. Please find a way back to the old paper!
Subscriber here since 2004, overall since 1996. It is the standard for news and thought provoking articles. But in the last 2 months, my subscription service has been atrocious. I have to call to report missing paper in a daily basis. I get the same nice CSR's reading the script and promises to alert supervisor if issue….yet it is getting worse. Does anyone at WSJ care?
Tip for consumers:
19+ year subscriber….nobody seems to care.
Products used:
WSJ daily print edition.
All I wanted was to read an article about the reinstatement of Net Neutrality, but this website just plain sucks by not allowing you to real the whole damn article!
Reading online is more often than not a pain in the $#*!. Phone is too small to read a newspaper and a tablet is only marginally better. I cannot take my computer on the porch with me-32 inch monitor! That is why I signed up to receive the weekend addition in print! So far for the last 2 months I am batting about 40% for getting a paper delivered! Alternatively, by mail is generally OK except when the post office accumulates the papers and then delivers 5 daily editions at one time the following week, which happens on many occasions
I purchased a subscription for $8 for 6 months. At the end of 6 months I received an email that states in writing that my subscription would renew every 4 weeks for $8...there was NO fine print that I missed in this email (screen shot attached). They then began to charge my card $37.99 for 3 months before I caught it on my credit card statement. When I called the first time I was cutoff in the middle of the conversation I was sent to a survey. The 2nd time I called after about 30 minutes of being on hold and transferred at least once I was told there was no record of that email that I received and was told an email to forward it to. I re-read the email address to the attendant to which she confirmed. The email bounced back as a BAD email. I then had to call a 3rd time to wait for over 45 minutes to get the same answer with a different email. They will steal your money and not give it back! I will NEVER buy another subscription or article from them EVER! Don't sign up...you will regret it!
Do NOT subscribe because although they say you can cancel at any time, it is almost impossible. There is no way to cancel other than via phone and they just ignore the calls. I have waited more than 2 hours (55 minutes being the longest) trying to cancel only to be charged for another month because I can't get through. Really surprised that a company with the Journal's reputation would be like this.
I have homes in The Washington DC area and Boca Raton Florida. Delivery issues abound at both locations. These issues have been ongoing for several years. The paper should abandon delivery as they are incapable of resolving this issue. I see from other reviews that my problem is not unique.this problem seems to be a failure at the papers executive level. If the corporate officer at the top of the company hierarchy should be terminated until someone can be found to resolve this critical issue,
I noticed a couple charges on my account months after I cancelled my subscription. Apparently my cancellation never went through. To make matters worse the price went from 4 dollars a month to 40 dollars a month! I talked to a woman who was completely unhelpful. Long story short, I'm out 120 bucks! I have been reading the WSJ on and off for almost 20 years with this one experience I can assure you that they lost a customer for good. Would not recommend to anyone. I will gladly take my money elsewhere for the rest of my life.
Products used:
Digital Subscription
First thing, don't give them your credit card info. I recommend that you read their Better Business Bureau file. They actual earned a rating of F. Looks like they got some extra credit because they have been in business for 141 years. This was enough to pull them up to a D-. They clearly don't care about their reputation or their customers. I now see that so many others have had a similar experience with Dow Jones. Once they had my credit card, they charged more and more each time. When I removed authorization and deleted my card from my account, they had saved an old expired card that I had replaced several years ago and charged it without my permission. To make it even worse they never delivered any of the papers they charged me for. They refuse to refund any of the money, even the unused part of my subscription. They are still not delivering any papers.
Products used:
Wall Street Journal
They rely on you not to notice that your monthly charge has gone up from the $5 promotional rate to $38 a month. Most people will cancel once they realize but they make enough off of people who don't. It's deliberately predatory. I went out of my way to pay in order to support journalism, but i've canceled and will never give them a cent again. $360 down the drain before I noticed-they know what they're doing.
If the paper does not want to be seen as an out of date, out of touch, sexist newspaper run by old white men they may need to stop acting like old white men.
I had not received Walls Street Journal for 8 months, but got charged premium. The customer services neither able to solve the delivery problems, nor give me the credit. My account number is **************
Tip for consumers:
DO NOT order the PRINT Walls Street Journal. They can not deliver
Boring content so I go online to try to cancel my subscription but there is no way to cancel online! I go to the online chat section where there is a help button for cancellation, but when I click that it says they can't help and that I have to call! So I call, but the message says "outside of normal business hours". WSJ is a lame scam. I'll just do a credit card chargeback instead. Avoid WSJ. Besides, the content is boring AF.
Tip for consumers:
Avoid
Products used:
WSJ digital edition
At the end of my trial digital subscription for the WSJ, I received a note that the rate would increase from $4.00/mo. To $39.00/mo. I cancelled the account and received notification that my subscription was officially cancelled at the ending of the current billing cycle. Then I received a bill for the $39.00. When I called (many times) to see why, I finally got a supervisor, who said he could reduce payment to $19.00/mo. But could do nothing to negate the $39.00 automatic charge. This is deceptive and deceitful business practices that no doubt is skimming countless thousands of dollars from subscribers who signed on a year earlier. In addition, return calls from the WSL all came at night with no identification in the caller ID. This is no way to do business and is a stain on the company's longstanding reputation.
Tip for consumers:
Beware of offers with automatic annual renewals!
My wife noticed a WSJ charge for full charge after an introductory rate for a year. I called customer service to cancel and have the charge removed. I was told that they don't remove charges and that I was contractually responsible to cancel prior to beginning service at the full price. They don't notify customers of upcoming changes. If I was coming to the end of a regular subscription, I'd be notified months prior to the expiration date. This is very poor customer service!
Be aware that the WSJ will ONLY let you cancel your subscription if you phone into their Customer Service line IN PERSON. You will wait for up to 30 minutes of awful hold music and then be asked a long list of questions. Then you will ask to cancel your subscription. But that person cannot help you. You will be put through to another department who will ask another long list of questions. It is an outrage that they will take your subscription money so easily but make it so difficult to cancel. Some might say this is smart business but it is really a very low and intensely annoying trick. Shouldn't the Journal be above this?
Tip for consumers:
DO NOT SUBSCRIBE unless you have at least an hour to spend calling in person to unsubscribe
Products used:
Digital Subscription
So you are all now Trumpsters at the Wall Street Journal by publishing a letter from the FORMER President that is filled with lies, untruths and wild conspiracy theories and now you expect me to trust you with money decisions? Go to hell Wall Street Journal. I've read your last publication and will not be reading anything you ever publish again since you support one of the biggest and dangerous pathologically liars ever to exist on the American Political Scene.
They will put you on auto pay, then not refund you after. Their refund policy= no refund. Dont sign up when they have a sale, they will keep you on and taken your money. You have to call them to cancel the membership.
Tip for consumers:
Dont. The news is the same everywhere.
You can't even read 25% of an article on their website without them begging you to purchase a subscription. People shouldn't have to pay to read an article ONLINE of all places.
Tip for consumers:
Don't waste your time. Screw off.
Products used:
nbr3q2iqgb
Do not subscribe! The discounted rate is a joke. If you read the small print, your monthly rate will go up 400 percent after a certain time period and if you noticed a month or two late- they won't credit any of it back! This is a rip off, be aware! Terrible customer service :((
Marina S.
Tip for consumers:
Do not subscribe to WSJ online
Products used:
I used monthly subscription service that went up 400 percent without notice
WSJ online coverage of breaking news and current headlines from the US and around the world. Top stories, photos, videos, detailed analysis and in-depth reporting.
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