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I just stop to write this review for a staff member here at the Coop City, Bronx NY branch, as I just could not let it go by. I was having a billing issue for a while now and could not get to anyone in the corporate office to sort it out. I was finally directed to the manager or could be the supervisor whose name is Roxy. After I explained my situation to Ms, Roxy, she apologized for the inconvenience I am faced with and reassured me that she will do her best to help resolve my issues. She did as promised in a professional manner. I respected that young lady's passion for her clients and how she demonstrated customer service, and not just customer service, but superior customer service. She went above and beyond the call of duty to see that my issues were resolved. This world needs more customer service reps like her. Today, I am happy as all the issues, I had were resolved between her and Ms. Susan at the corporate office. Great teamwork. Thank you both so much. You ladies are definitely a keeper. Delores Member
Hundreds of dollars were taken from my account a year after discontinuing my membership, couldnt get a straight answer about what was going on. Got my money back but they employee and practice dishonesty. Every time I entered the gym theres some type of issue I encountered.
I just stop to write this review for a staff member here at the Coop City, Bronx NY branch, as I just could not let it go by. I was having a billing issue for a while now and could not get to anyone in the corporate office to sort it out. I was finally directed to the manager or could be the supervisor whose name is Roxy. After I explained my situation to Ms, Roxy, she apologized for the inconvenience I am faced with and reassured me that she will do her best to help resolve my issues.
She did as promised in a professional manner. I respected that young lady's passion for her clients and how she demonstrated customer service, and not just customer service, but superior customer service. She went above and beyond the call of duty to see that my issues were resolved. This world needs more customer service reps like her. Today, I am happy as all the issues, I had were resolved between her and Ms. Susan at the corporate office.
Great teamwork. Thank you both so much. You ladies are definitely a keeper.
Delores
Member
Hundreds of dollars were taken from my account a year after discontinuing my membership, couldnt get a straight answer about what was going on. Got my money back but they employee and practice dishonesty. Every time I entered the gym theres some type of issue I encountered.
The Garden City, NY trainers are a joke.
Very few are in shape, all act like they want to be somewhere else when they train. Stop looking at your cell phones when training. Walk with your clients, not 10 feet in front of them.
This LAURA SPEIRS is the worst. I was actually training with her and she walked over and past another female trainer and slapped her in the $#*!. Yes, slapped another female trainer in the $#*! as she was training another person.
P.S. The young girls behind the counter are jokes too.
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Open 24/7/365, XSport? Gyms are located in Chicago, New York, and Washington D. C. State-of-the-art equipment and facilities. Personal and Group Training.
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