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    Yodel UK

Corporate Values

Overview

Yodel UK has a consumer rating of 1.95 stars from 30 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Yodel UK most frequently mention customer service problems. Yodel UK ranks 186th among Shipping sites.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Returns
    2
  • Quality
    2
Positive reviews (last 12 months): 50%
Positive
2
Neutral
0
Negative
2
View ratings trends

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • After making several attempts to chat online with their customer service team, I gave up as they were always "busy"!
  • I even gave my phone number, so the driver could contact me, to tell me where he wrongly delivered it too.
How would you rate Yodel UK?
Top Positive Review

“Have got a lot better but the tracker is still unreliable”

Mark T.
8/9/20

I get parcels delivered by Yodel every month or so. A couple of years ago their service was dreadful with parcels (cases of wine) probably stolen at the local hub. However over the last year, a change of regular driver and I have only one slight moan and that is about the Yodel tracker. I get told by the sender when the parcels have left them but the Yodel tracker doesn't show any information until it arrives at the local hub. Then I get an estimated delivery slot but very often it comes the day before. Which is usually okay with me and especially when the tracker shows my local area and the location of the delivery van.

See positive reviews
Top Critical Review

“Poor lack of service still”

Willow W.
10/31/20

I asked driver called leo has item delivered to right address and I got back yea some lady... then I gave the address yet again said did it get to that address I never got a reply back... totally disgusted service still and its the second time round of them doing this to... poor tracking information on the site and driver leo didn't reply I said in the end don't bother as I leave it to the company with poor feedback now he's harassing me... so becareful using this company

See critical reviews

Reviews (30)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (5) phone number (5) 48 hours (1)
bevc37
5 reviews
0 helpful votes
May 6th, 2020
Got my parcel that was much needed as i am not allowed out of the house to being in the high risk category it came in time and the driver was in full ppe gear
patr4542
3 reviews
10 helpful votes
August 19th, 2020
Did NOT deliver the package although driver says she did. However I was home all day, only caller (AND only time the dog barked all day) was for the royal mail postman. Yodel will NOT engage as I did not send the parcel?! The (English-based chinese) "sender" will not engage as they have their money and don't care. Yodel were asked for proof of delivery and I was told that the fact the driver SAYS she delivered it is proof enough. UNBELIEVABLE! What a nice little earner THAT must be! I have proof that it was NOT delivered - I SAY it wasn't (and so does the dog - that makes it 2 against 1, Yodel!)
markt96
3 reviews
3 helpful votes
August 9th, 2020
I get parcels delivered by Yodel every month or so. A couple of years ago their service was dreadful with parcels (cases of wine) probably stolen at the local hub. However over the last year, a change of regular driver and I have only one slight moan and that is about the Yodel tracker. I get told by the sender when the parcels have left them but the Yodel tracker doesn't show any information until it arrives at the local hub. Then I get an estimated delivery slot but very often it comes the day before. Which is usually okay with me and especially when the tracker shows my local area and the location of the delivery van.
panteliss
1 review
0 helpful votes
October 24th, 2019
They had clear instructions to leave the parcel with my neighbour but they didn't. Then they said they had three delivery attemps and that i had to pick up my parcel form their depot which is 2 hours of commute. Customer service said that it will be ok to reattempt and deliver on a Saturday but guess what, they came on a Thursday and noone was at home (cause some of us indeed WORK). Ridiculous company with ridiculous customer service
mahmoonat
5 reviews
3 helpful votes
January 26th, 2019
Never used their service before, my parcel was coming. They don't give you any time slots about your delivery time. You need to wait for whole day and after all day waiting you will see online tracking that can't deliver your parcel because driver can't locate your property. Excellent and I was checking online tracking number that might be my number now but no, they don't even update you. You need to contact them. So very disappointed
ericb261
3 reviews
5 helpful votes
January 31st, 2019
Amazing delivery service friendly driver.
And received delivery on time too.
skyeh14
32 reviews
7 helpful votes
October 31st, 2020
I asked driver called leo has item delivered to right address and I got back yea some lady... then I gave the address yet again said did it get to that address I never got a reply back... totally disgusted service still and its the second time round of them doing this to... poor tracking information on the site and driver leo didn't reply I said in the end don't bother as I leave it to the company with poor feedback now he's harassing me... so becareful using this company
brig6
4 reviews
0 helpful votes
November 13th, 2019
Waited all day yesterday on a delivery that did not come to 7pm the texts told me it would of been delivered by 11 am. had to take a full day off work unpaid
stephenb94
1 review
0 helpful votes
October 19th, 2015
Yodle tried to deliver my parcel on 3 occasions all pm which should have told them there was a problem. The final card said parcel returned to depot. On visiting the depot and waiting over one hour I was told the parcel could not be found. They took my phone number and said they would call when it was found and would deliver at a day and time to suit me. Then without notice they again tried to deliver pm when I was out. Attempts to telephone failed as you cannot get by their automated service but was told by the service no further deliveries would be made and the parcel would be returned to sender the next day. I again attended the depot when the parcel was at last found. Poor service
deborahb3
1 review
2 helpful votes
March 12th, 2011
Well yesterday i was expecting a parcel and the company left it with a neighbour which was fine but today was due to get another from the same company and hey i have to reschedule problem being i work 12 to 5 and am unable to speak to a human to ask if possible to deliver before 12 or after 5 or to get them to leave it with a neighbour and i can't get to the depot why do they leave it with a neighbour one day but not the next
tracyc275
2 reviews
0 helpful votes
October 30th, 2019
Yodel did not deliver and I was home all day. Then I received a message saying that my parcel had been delivered. One said to a lock box which neither I or neighbours possess and the other on my porch... don't have one of those either. Clear they never delivered and after 3 weeks no response.
davidj819
2 reviews
0 helpful votes
July 27th, 2019
On 27. 7. 19 I got an email saying they had attempted to deliver my parcel. I suspect the driver didn't even get out of bed. I was in the room next to the door. No one knocked. No card was left. Their customer service is rubbish. The email telling me the delivery drivers lies suggested I phone the driver. The driver's phone number was a string of zeros. Webchat didn't help. This driver's lie means the parcel will not arrive for at least another 48 hours. I consider the driver's actions gross misconduct and a failure of character. They should be sacked or offered no further freelancing opportunities and fined/sued for reputational damage if self-employed.
simeong12
3 reviews
10 helpful votes
January 4th, 2019
Booked delivery with yodel through Parcel2go (also terrible). They picked up my parcel and then issued an e-mail saying it hadn't been picked up, as i hadn't been there at the pick up i immediately re-booked another as directed. Found out that it had been taken and contacted them to see where it was as it hadn't been delivered. They wouldn't talk to me as they said it was booked through another company, even though they now had my parcel. When parcel2go spoke to them they said they had to re-book a pick-up, already picked up! Nice little scam they've got going, my parcel has been stolen and i'll be reporting a theft with cctv footage of the pick-up. Dishonest cowboys!
callal2
4 reviews
67 helpful votes
July 5th, 2019
I placed an Amazon order which was to be delivered by Yodel by 4th July. On 4th the tracking was updated to say that delivery had been attempted but was unsuccessful and asked that I contact them for the delivery. I had been out for approximately 10 minutes and assumed I had been unlucky enough to have missed it in that time. I contacted Yodel to be informed that they were very busy and that no delivery had been attempted as there would be a delay. My Amazon order info was then updated to say that I had requested a different delivery date, although they are unable to give me a new date or time slot. Now I have the inconvenience of having to wait in for who knows how long or miss the actually delivery attempt. The implication of the false tracking details was that the delay was my fault rather than theirs. Obviously to deceive the person using their services into believing that they were at least attempting to meet the service for which they were being paid. Now my delivery will be late due to Yodel issues, and I am being blamed. They need to improve their business to meet promises they make, or admit when they are unable to. What they do not need to do is blame recipients of their deliveries for their incompetence.
cath2664
2 reviews
1 helpful vote
June 4th, 2019
My package arrived at Yodel's depot on 22/5. On 23/5 at 1.30pm Yodel's tracking updated to say it was out for delivery. I rearranged my afternoon and waited in for Yodel to arrive. At 3.30 Yodel's website updated the status of my parcel to reflect that Yodel had called at my property but I wasn't there, and that Yodel had left a card.

Except I was at home, nobody from Yodel knocked or buzzed or rang, and there was no card.

Twelve days later, Yodel have still not delivered my parcel. Yodel's tracking shows the parcel status as "in transit" as of 29/5. I have made one phone call to Yodel, had six online chats with Yodel's chat-based "customer service", emailed Yodel's social media escalation team as Yodel requested after I left Yodel a bad review on TrustPilot, and at the request of Yodel's Twitter account, sent Yodel a Twitter DM which Yodel have not answered despite my sending it to Yodel six days ago and chasing it with Yodel once a day since then.

Will be in touch with the Ombudsman. For anyone else considering contact retailadr dot org dot UK slash delivery-couriers
fernandaw1
2 reviews
0 helpful votes
May 3rd, 2019
0 for all of you that works in the place!
I made an order on ebay
And this idiota left my delivery outside my door, the things when missing and they simple said that the left in a save place that was
My front porch or one of you guys never delivered right! Who knows! Hope you guys break asap! Stop distroing peoples life
Made i complaint that 4 parcels from america has never arrived and you saying that you guys would look into the case is a lies, i will be another custmers of ours that end up without the parcels and with a bloody sorry right! I am going to make a police report about you guys because will be the obly way of getting some of my money back from ebay! You guys are the worst company at your business! 0 you guys are 0 professionals
alh81
1 review
1 helpful vote
April 7th, 2017
Its bad - no notification through teh door until the final attempt (so it was not possible to arrange a possible time for delivery) then refusal to deliver again. Have been forced to buy through another company and pray that they don't use yodel
tonim91
1 review
0 helpful votes
July 21st, 2018
Never again with Yodeldirect.
I used them to send three large parcels: 63 cm x 41 cm x 34 cm - 19 kg - 56 cm x 38 cm x 23 cm - 15 kg and 32 cm x 32 cm x 32 cm - 9 kg. Well... they lost all of them. After a month of trying to understand what was going on through the customer service (the chat on their site) I had six different versions, from the parcels are on their way (Where?), to they have been given to ASENDIA, to confirming they were in the country of destination (but not delivered yet) and today they actually said that the parcels had been delivered. This is outrageous. The customer service is the only way to contact them and when they dont want to answer legitimate questions of clarifications they just disconnect you. Totally unhelpful and rude. They obviously dont understand the meaning that one trusts them, pays them for a service (and they are not cheap) and their lack of professionalism has a devastating impact on peoples life. They come with a standard of phrase of apologies which copy and paste (Im sure many many times for the disappointed customers). Occasionally their social media team appear with an announcement and then they confirm that they can't do anything. These are not decent trading standards.
Stay away from this company for your own good.
shaunad2
1 review
0 helpful votes
November 15th, 2016
On tracking my order online, they said it had been "delivered through my letterbox on 'X' day at 'X' time". However, I never received it. It was not in my letterbox. After making several attempts to chat online with their customer service team, I gave up as they were always "busy"! I finally received a response via Twitter telling me that they could not locate it because it said that it had been delivered and there was nothing they could do. On another occasion, my delivery was thrown on top of the communal letterboxes in my building without any care given for anyone to see and steal. Very unprofessional and disappointing. Will ensure never to use them again!
lenkac
1 review
0 helpful votes
April 23rd, 2016
Worst company. No way of tracking the driver, making the call. The entire day is spent waiting for a parcel that still hasn't arrived when it was meant to be delivered before 1pm. Staff can't reach their own drivers. STAY AWAY!
jozefk
1 review
1 helpful vote
March 15th, 2017
Almost every time my parcel is delivered by Yodel there is a problem. Their couriers usually do not attempt to deliver the parcels. They do not leave the cards and have the phones off.
I have been ordering the same product for 3 weeks since the courier does not come and he just that lies nobody was at home then immediately sends the package to the sender. I do not even have a chance for redelivery.
Today I waited for the 3rd time for the courier watching the driveway in front of my house. The courier did not come and lied that he could not deliver the parcel because nobody was home. No card. No bell and his phone is off.
This is the worst company in the world. No company so ignores their customers as yodel does. This useless company should be judicious liquidated!.

Tip for consumers: BE AWARE OF yodel !!!

Service
Value
Shipping
Quality
tomt60
1 review
0 helpful votes
August 25th, 2015
BEWARE, Yodel drivers do not ring door bells, call cellphones or even knock. Yodel claims to have attempted to deliver my parcel three times, and I've been home every time. When I gave them a cellphone number to call (which is also on the front door), they say the driver can't call as this is "not part of their service". AVOID AT ALL COSTS.
danutaz
1 review
0 helpful votes
February 3rd, 2016
Online service and chat with yodel staff it's wasting time! I asked for redelivery to 12 pm, no way. The second time someone came at 3pm while I was working
francesm33
1 review
1 helpful vote
March 15th, 2014
They say they have attempted to deliver my parcel on three days in a row, saying that no one was in and a note was left, this is total crap, someone was in and no notes left. They said they tried to deliver at 12.04 today no one in note left, i was stood looking out onto my street at this time no one has been and again no note. The are the worst, laziest and most untruthful delivery company ever. My advice STAY CLEAR and NEVER use them.
rt26
6 reviews
13 helpful votes
January 28th, 2014
I ordered a dslr camera 2 months ago. Yodel was supposed to deliver it.
But I have never got my parcel. Or even a card.
Yodel investigated the case. The gps details shows another address and they do not have signature. So it is no proof to the delivery.
But their website still states that the package was delivered.
The seller ignores me and paypal does not give me refund because the seller has proof of the postage. (tracking number)
So basically Yodel stole 400 pounds from me and I cannot do anything about it.

Q&A (2)

Answer:

It's a legit company in that it's a company that exists. It's not one I would recommend - even on the TrustPilot page you can see one in four customers are eating it one star and not getting their packages, and that's with a bunch of frame and paid for five star reviews artificially bumping up their ratings,

By Cat H.
Answer:

Impossible. Forty plus minute wait times in the calls, the chats are about an hour of the same cut and paste response to any question, the twitter.and emails to unanswered. For days

By Cat H.

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