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    Yodel UK

Ratings On Other Platforms

Trustpilot
4.4 / 5
Reviews.io
1.1 / 5
Corporate Values

Overview

Yodel UK has a consumer rating of 1.34 stars from 53 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Yodel UK most frequently mention customer service and worst company problems. Yodel UK ranks 204th among Shipping sites.

  • Service
    13
  • Value
    13
  • Shipping
    10
  • Returns
    7
  • Quality
    10
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
20
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • After making several attempts to chat online with their customer service team, I gave up as they were always "busy"!
  • I even gave my phone number, so the driver could contact me, to tell me where he wrongly delivered it too.
How would you rate Yodel UK?
Top Positive Review

“Have got a lot better but the tracker is still unreliable”

Mark T.
8/9/20

I get parcels delivered by Yodel every month or so. A couple of years ago their service was dreadful with parcels (cases of wine) probably stolen at the local hub. However over the last year, a change of regular driver and I have only one slight moan and that is about the Yodel tracker. I get told by the sender when the parcels have left them but the Yodel tracker doesn't show any information until it arrives at the local hub. Then I get an estimated delivery slot but very often it comes the day before. Which is usually okay with me and especially when the tracker shows my local area and the location of the delivery van.

See positive reviews
Top Critical Review

“Useless company”

Alasdair S.
9/21/21

Lost 3 parcels that I sent, impossible to get a hold of through their 'Help' department. Their tracking is a joke - parcels just disappear. Didn't get any compensation for lost parcels, effectively called a liar by this company - if a customer tells me a parcel hasn't been delivered but Yodel says it has, without evidence, who am I to believe. Avoid this company at all costs!

See critical reviews

Reviews (53)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (5) phone number (5) 48 hours (1)
alasdairs1
1 review
1 helpful vote
September 21st, 2021
Verified purchase

Lost 3 parcels that I sent, impossible to get a hold of through their 'Help' department. Their tracking is a joke - parcels just disappear. Didn't get any compensation for lost parcels, effectively called a liar by this company - if a customer tells me a parcel hasn't been delivered but Yodel says it has, without evidence, who am I to believe.

Avoid this company at all costs!

Tip for consumers:
don't use.

Products used:
Delivery

Service
Value
Shipping
Returns
Quality
faroukb3
1 review
1 helpful vote
February 5th, 2021
Verified purchase

Just the worst company in the world. From top to bottom they should all be ashamed of themselves. Time wasters, unreliable and untrustworthy, I can't believe they are still in business let alone a major player on the delivery scene.

mantasg2
1 review
0 helpful votes
November 9th, 2021

I never received an item from Yodel - they just marked it as delivered in their system. I stayed at home for the whole day waiting for delivery but nobody even tried to deliver, I just received an email stating that it is delivered. CCTV recordings also didn't show any attempts to deliver. Payed nearly £40 for nothing.

sheenaa21
1 review
1 helpful vote
September 8th, 2021

Complete breach of data protection. Left parcel outside unattended and called it a "safe place", of course parcels are going to get stolen, along with personal data. You will not be able to call anyone for help as the robot over the phone will just hang up on you and the online chat assistant will not help you and will tell you to call your retailer instead. Terrible service, will not ever use.

emmak144
1 review
1 helpful vote
January 29th, 2021

Got an email, cannot access your property. No security, clear walk up, 1 or the 3 tenants there all day. WTF? So no I have to come to pick up the thing you were paid to deliver? Plus tried to complain. The emails [provided are fake.

Tip for consumers:
Check who the delivery partner is. Your product can be 100% but if it is not delivered in a timely manner it is useless.

Service
Value
Shipping
brianp1023
1 review
1 helpful vote
December 8th, 2020

I waited in for a parcel all day. Late in the afternoon I received a text to say the parcel was left on our porch and a card pushed through our door. We don't have a porch and no card arrived. Contacted Yodel, which is made more difficult than it needs to be and two days later I received a reply saying after investigations with the driver he did leave the parcel in our porch - again WE DO NOT HAVE A PORCH. The email was no reply. Avoid this company if at all possible. I now avoid buying from online retailers that use them.

brig6
4 reviews
1 helpful vote
November 13th, 2019

Waited all day yesterday on a delivery that did not come to 7pm the texts told me it would of been delivered by 11 am. had to take a full day off work unpaid

petej91
1 review
1 helpful vote
August 6th, 2021

Said delivery would be Friday however popped up on app that I changed it to Saturday which I did not. Not the first time they pulled a stunt as last time out they said they tried to deliver but nobody home yet my cctv shows nobody came to address to attempt delivery, complete liars and inept. Do not use these clowns you will only be disappointed.

Products used:
Virgin media

Service
Value
Shipping
Returns
Quality
sandral1092
1 review
1 helpful vote
May 6th, 2021

Yodel message said your package will not be delivered as it is now damaged.
Asked for photos they refused and then hanged up on me.

Arrogant and rude

This company should be closed down.

Service
Value
Shipping
Returns
Quality
glennb408
1 review
1 helpful vote
September 21st, 2021

Left a calling card as i wasn't in when i called the company they told me i had moved and changed my phone no was very rude couldn't understand basic English. Follow up call they delivered to my address by mistake no apology cost me £4 in calls shocking company beware sending your items if you want them to go to the right address

anns978
1 review
1 helpful vote
July 31st, 2021

No idea where driver is or when parcel will arrive, website is beyond useless, no point in downloading the app either as it doesn't give any more information than the website. I wonder if Yodel have ever heard of real time tracking?

traceyp188
1 review
1 helpful vote
August 26th, 2021

I need to return parcels via Yodel. I have called their telephone number over 20 times being charged for each call - You cannot speak to a human! Their online chat does not work. I have never known anything like it. I will never use Yodel as a courier. If I see Yodel is the courier of a delivery I will definitely not order through that Company.

Tip for consumers:
Don’t bother you cannot speak to a human

Products used:
I’m trying to return an order and because there is no way of contacting you how on earth do I return??

Service
Value
danieli398
1 review
0 helpful votes
November 11th, 2021

Tried to deliver to the wrong address (Even though my address on the package was correct). I was sat waiting for it at the front door of my flat complex after being told I was next on the app. They then refused to come back even though I told them I paid extra for quick delivery, because I'm back to work and will probably miss the package until late next week. They couldn't care less. Customer service agent kept repeating themselves and didn't actually try to help me. Even had the cheek to blame me for not being there to accept the parcel even after I told them I was waiting for it at the front door. I'll be careful where I buy things from, If I see Yodel I'll be going somewhere else. Even if it means paying more. They were that useless.

bevc37
5 reviews
2 helpful votes
May 6th, 2020

Got my parcel that was much needed as i am not allowed out of the house to being in the high risk category it came in time and the driver was in full ppe gear

jilliane20
1 review
1 helpful vote
March 5th, 2021

Yodel do not help when one of their delivery drivers lies about a parcel delivery. They will not answer simple questions and are not interested in their customers. Information regarding a delivery was completely untrue yet they would not investigate. However I expect it is difficult to explain how tracking information and an email stated your delivery has been left in your porch at 20.20pm on Thursday night... and you have proof it wasnt but they dont want to know or help... and sane parcel is delivered at 4pm the following day? Amazing isn't it? Would not recommend yodel ever, they are second rate and dishonest

Tip for consumers:
Other ways of proving review is true, proof of purchase not applicable in this case

Products used:
delivery service

Service
Value
victoriao136
1 review
2 helpful votes
April 17th, 2021

UNBELIEVABLY AWFUL SERVICE!
My parcel was not delivered on Saturday 17th April 2021 as the driver came to my address but never attempted the delivery. Myself and my neighbours were home all day and no such attempt were made. After contacting Yodel via webchat they did nothing to rectify the issue, only offering delivery from Monday onwards. I paid a premium for faster delivery and have certainly wasted my money. Whilst on the webchat, I was told "I wish you could understand our limitations with this matter too" as far as I am concerned there are no limitations on their end... tell the driver to come back to my address and actually do their job. Before I got the chance to finish my webchat conversation, there were connection issues... my WIFI was fine. I have never received such awful service.

Tip for consumers:
NEVER EVER USE!

Service
Value
Shipping
Quality
celiar54
1 review
0 helpful votes
September 22nd, 2021
Verified purchase

I missed the 1st delivery due to a fall. I am disabled and had to go to hospital. On getting a card I rearranged delivery the next dat to a different address, all was confirmed. I tried all day to track but it wasn't updated. I tried to ring customer services but its automated and it doesn't help. I used their chat and twice was told to keep checking the tracking and to remain at the property. By 8pm I used chat again and was told it would be with me at their earliest, I asked which day and she couldn't or wouldn't say, she just kept repeating thank you for your patience, your delivery will be with you at our earliest. By this time my patience had run out and I asked if she expected me to wait indefinitely. And she repeated herself again. Avoid at all costs, they lie have no sense of urgency, make promises they have no intention of keeping and will not speak to you personally. Awful company!

kj208
5 reviews
14 helpful votes
November 30th, 2020

Let's start with the big question... where is my delivery which is valued at £225.87 that you CLAIM was delivered to our front porch when no such thing happened. We've been home. We've been waiting for the parcel. So imagine our surprise when the text comes through to say our parcel had been delivered to a "safe place".

Now let's move on to the annoyance factor that now that we're trying to ascertain who has received our parcel instead of us, there is NO ONE to talk to for help.

Your company doesn't even provide proof of delivery in the form of a photo taken to show where a parcel has been left so for all we know the thing is still in the van.

We've canvassed our neighbours and no one in our estate has received it either so where have you, oh Yodel-a-he-ho, left our parcel.

We'd like our parcel. Absent that, we'd like to file a claim but without being a member of Mensa, or an Oxbridge D-Phil we have no idea how to make an inquiry other than to shout at you on social media.

UPDATE ----- I found a customer service number for Yodel and spoke to a representative who indicated that the "GEO TRACKING" indicated the parcel has been left at a property nearly 3 MILES AWAY from our house -- the scan isn't entirely accurate but it looks like it got left at public swimming baths. Excuse me? A public swimming baths 3 MILES AWAY? What a colossal joke. They're going to try and contact the driver to get the parcel retrieved to deliver it to us. It's not like they left it with one of our neighbours but dumped it somewhere that doesn't even have the SAME STREET NAME as ours. Pathetic and inexcusable.

gavinm103
1 review
0 helpful votes
August 20th, 2021

Waited in all day for the delivery by yodel of my portable tv. It was not delivered to me & even worse yodel told me it had been delivered. I contacted yodel & explained this but they eventually maintained that the parcel had been delivered to the correct address & closed the case.

neili16
1 review
0 helpful votes
July 6th, 2021

Absolutely hopeless.
They asked me to contact them to provide more information on my address so I've tried to call them and contact them via their web chat for over a week now and they don't answer either the phone or never have web agents available to chat. What's the point asking me to contact them when you can't! They've had my parcel for 10 days now and obviously the delivery driver couldn't be bothered to find me so gave up when my address is actually easy to find.
I can't even manage my parcel on their website to try and sort as they say that my parcel is not able to be managed, that is choose another delivery address. Such a poor organisation. Hermes, Amazon and DPD always deliver my parcels when they say they will without fuss! Sub standard company yodel for sure!

Service
Value
Shipping
Quality
markt96
3 reviews
3 helpful votes
August 9th, 2020

I get parcels delivered by Yodel every month or so. A couple of years ago their service was dreadful with parcels (cases of wine) probably stolen at the local hub. However over the last year, a change of regular driver and I have only one slight moan and that is about the Yodel tracker. I get told by the sender when the parcels have left them but the Yodel tracker doesn't show any information until it arrives at the local hub. Then I get an estimated delivery slot but very often it comes the day before. Which is usually okay with me and especially when the tracker shows my local area and the location of the delivery van.

pamj137
1 review
0 helpful votes
July 8th, 2021

Worst delivery service ever: LIES, LIES, LIES, all the way through.
First message out for delivery today. No delivery.

Second message, (following day at 6am) you order was delivered and signed for by yourself at 23.03. Seriously who delivers parcels at that time of night. Had to check my cameras to make sure I wasn't sleepwalking and had received it after all.

Contacted customer service following day was told it was out with delivery for that day. Never arrived.

Contacted customer services the following day, told it was being raised with Alfreton depot as a priority and it was with driver and would be delivered that day, no delivery.

A week later same message every day, raised as a priority blah blah blah. 7 days later still no parcel. LIES, LIES, AND MORE LIES. Also, don't bother ringing driver as they never answer and never reply. I suspect they may be unicorns.

Why is this company still operating?

Tip for consumers:
Don't bother, you will never get your parcel.

Service
Value
Shipping
Returns
Quality
yh35
1 review
0 helpful votes
November 3rd, 2021

Waiting over 1 week and Yodel still have not delivered and worse still, customer service relations team said they will ask the management team to contact Nantgarw depo to locate the parcel... so they are not 100% sure where it is! I have reached out over 4 emails, 3 webchats and 2 telephone calls. Apparently the first driver couldn't locate my address (the post office and DHL don't have this issue), and the second driver apparently "attempted to deliver but left a calling card" because I wasn't in. I was in the house all day watching the tracker, the driver did not knock the door or leave a card. Blatantly lied to finish work early. Don't bother with webchat, you get automated responses and tell you what you want to hear without actioning anything, and save your breathe phoning the customer service line, you cannot speak to anyone and again all automated leaving you frustrated before fobbing you off leaving no closer to a resolve.

robertn1029
1 review
0 helpful votes
March 25th, 2021

Harible service, trying to change ny adress planty of times on website not allowing me, contact costumer services they was not able to do it the explanation was the parcel is on the way for two days, just give up not use this service very bad experience with Yodel.

Service
Value
Shipping
Returns
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patr4542
3 reviews
10 helpful votes
August 19th, 2020

Did NOT deliver the package although driver says she did. However I was home all day, only caller (AND only time the dog barked all day) was for the royal mail postman. Yodel will NOT engage as I did not send the parcel?! The (English-based chinese) "sender" will not engage as they have their money and don't care. Yodel were asked for proof of delivery and I was told that the fact the driver SAYS she delivered it is proof enough. UNBELIEVABLE! What a nice little earner THAT must be! I have proof that it was NOT delivered - I SAY it wasn't (and so does the dog - that makes it 2 against 1, Yodel!)

Q&A (2)

Answer:

If you do get through you won't get your problem solved. All you get is it has been raised with the depot, but you still don't get your parcel. Don't even bother with contacting the driver they never answer their phone and they never respond to messages.

By Pam J.
See more answers (2)
Answer:

It's a legit company in that it's a company that exists. It's not one I would recommend - even on the TrustPilot page you can see one in four customers are eating it one star and not getting their packages, and that's with a bunch of frame and paid for five star reviews artificially bumping up their ratings,

By Cat H.

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