• YogaOutlet

YogaOutlet

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Overview

YogaOutlet has a rating of 2.15 stars from 27 reviews, indicating that most customers are generally dissatisfied with their purchases. YogaOutlet ranks 26th among Yoga sites.

  • Service
    6
  • Value
    5
  • Shipping
    6
  • Returns
    3
  • Quality
    5
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I went online and contacted customer service 2 times in March and its now May and no response.
How would you rate YogaOutlet?
Top Positive Review

“Received timely”

Jose G.
7/21/20

I placed an order for a yoga rug. After the fact, I read all these negative reviews so I figured I would be in for a long wait. To my surprise, the item arrived within the week. The color is vibrant and the rug, nice and sturdy. Thank you Yoga outlet!

Top Critical Review

“SCAM! NEVER RECEIVED ITEMS. Did receive refund.”

K B.
6/23/20

This company is terrible. At week 4 of waiting for my order to be delivered, I called it quits and cancelled. I never received a single item. Thankfully, they processed my refund quickly, but it makes me question if there were EVER planning to deliver. The "order" would travel from post office to post office and sit there for DAYS at a time. Save your time and go elsewhere.

Reviews (27)

Rating

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Other

Reviews that mention popular keywords

customer service (4)
Thumbnail of user kb562
1 review
1 helpful vote
June 23rd, 2020

This company is terrible. At week 4 of waiting for my order to be delivered, I called it quits and cancelled. I never received a single item. Thankfully, they processed my refund quickly, but it makes me question if there were EVER planning to deliver. The "order" would travel from post office to post office and sit there for DAYS at a time. Save your time and go elsewhere.

Thumbnail of user serenat49
1 review
0 helpful votes
August 15th, 2023
Verified purchase

Spent a month and a half they said it was delivered in Georgia unbelievable so now I'm contacting the post office so I can get my refund for my Lululemon's there was two pair don't ever shop at this place again it's a nightmare

Tip for consumers:
I don’t appreciate being scammed someone else got my Lululemon leggings in Georgia and clearly that’s not my address I’m in Texas

Products used:
I never received my leggings

Service
Shipping
Thumbnail of user gillianw56
1 review
0 helpful votes
June 13th, 2021

Items run small and they have a short return window. Plus they said I received the package several days before I actually got it.

Products used:
Tops

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessicab1344
1 review
0 helpful votes
June 8th, 2020

It has been over a month and I have not received my products. Unfortunately I ordered three separate shipments. None have come. They say it's due to the coronavirus. I don't think so. If anyone has suggestions on how to shut down a fraudulent website like this please let me know.

Thumbnail of user ajk27
1 review
0 helpful votes
April 14th, 2020

Yoga outlet sold something that didn't look like the picture. I called them and told them they sent an item that is very different than what was advertised. They allowed me to send it back. I've been waiting over a month for a refund. They say they won't issue a refund because of everything that is going on with the coronavirus. They had no problem having people ship to me during the coronavirus but now they can't process refunds? They have committed theft and fraud for this purchase during a pandemic, which makes them about the worse people/company in the world right now.

Thumbnail of user joseg471
2 reviews
1 helpful vote
July 21st, 2020

I placed an order for a yoga rug. After the fact, I read all these negative reviews so I figured I would be in for a long wait. To my surprise, the item arrived within the week. The color is vibrant and the rug, nice and sturdy. Thank you Yoga outlet!

Thumbnail of user dm724
1 review
1 helpful vote
June 29th, 2021
Verified purchase

7/3 Update: it's been a month, no refund. They received my return on 6/3, they "checked my return in on 6/24" and I need to allow another 6 days for processing. Wouldn't that be 6/30? What a scam. See my email screenshots.

6/29 I returned 2 non-sale items for refund (out of 8) the return shipment was delivered 6/3/21. Still no refund, and they are not replying to inquiries.

Tip for consumers:
Don’t!

Products used:
Hard Tail

Thumbnail of user rayc337
1 review
0 helpful votes
October 31st, 2020

Put order in a month ago. They said it shipped Oct. 5th. Have not received anything. Then my card was used fraudulently in that State.
Buyer beware

Thumbnail of user kellyk612
3 reviews
0 helpful votes
December 17th, 2020

I am never disappointed in this site. They clearly list prices and final sale items. They offer both high end and reasonably priced items. Shipping is always fast and I know exactly what I'm getting. 10 out of 10 would recommend!

Thumbnail of user zipp
1 review
0 helpful votes
July 18th, 2020

Ordered a a top and a pair of leggings, took a long time to receive and they would not return any email questions I had regarding the delay. When the item finally did arrive, the leggings had no tags attached to them or manufacturer bag that they came in. I assume now that it was a previously used item. They were incredibly small so I wanted to return them (very expensive $80 tights) but their return policy states they will not return if the tags are off or item is 'used'. So here I am with an item that was previously worn before I got them, they don't fit, and they will not refund my money. NEVER again will I order from YogaOutlet and advise other people to beware of this terrible company.

Thumbnail of user cathym917
1 review
0 helpful votes
July 17th, 2021

I ordered 3 tanks and as soon as the order processed I saw they were the wrong size. I tried to contact them immediately to change the order before it was shipped. I tried to return the order when I received it and I have yet to receive any response back after contacting the company five times. So I have not received a refund or any acknowledgment that the items were returned.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user heatherw740
1 review
0 helpful votes
June 21st, 2021

I ordered 3 pairs of leggings and a sports bra. I measured myself and used their sizing guide to help ensure that I picked the right sizes. When the items arrived they were decent quality but did not fit. They were designed for someone who has absolutely no curves (like I mean you need to be as flat as a board to wear these) which even though measurement wise they should have fit they did not. I then started the return process, which by the way was not easy like the site says. The cost to ship the return is $4.95 which was frustrating but whatever. I returned my items on May 23rd, It's now June 21st and they still have not received my return and their customer services is absolutely terrible. I would highly recommend finding somewhere else to shop.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user rp302
1 review
0 helpful votes
December 5th, 2020

PACKAGE WAS DROPPED OFF BY FEDEX ON THE STREET BENDING OVER AGAINST THE MAILBOX. OUR COMPANY IS NOT LOCATED ON THE STREET NOR IN THE MAILBOX. PRODUCT WAS DAMAGED BY FEDEX WHILE BENDING OVER MAILBOX: HAD DOG POOP, WET, BENDED. HORRIBLE SERVICE FROM FEDEX. VERY DISAPPOINTED. NO REFUND

Thumbnail of user erich1198
1 review
0 helpful votes
December 21st, 2020

Also, fast shipping.
I like the price lower than amazon and with more variety on selected well known brands (unlike amazon is flooding with no-branded or random brands products with low quality)

Thumbnail of user taylorp71
1 review
0 helpful votes
February 26th, 2019

I ordered a blue hoodie from yoga outlet. It came a day late which wouldn't have been a big deal except for the fact that it was completely the wrong item. They sent me a dark grey top with tags attached that matched the description of the blue hoodie (?) and had the inside tag cut out of the shirt which is really sketchy. When I called they said the only thing I could do is return the incorrect item because they were out of stock of the blue hoodie. This website is a scam.

Thumbnail of user maggieb75
1 review
0 helpful votes
January 6th, 2019

Sadly, as a yoga enthusiast and instructor, I want to love this website. For Christmas I bought 6 items and received 1. I called immediately because I would have loved them to be shipped to me or refunded. They had to open an investigation which 3 weeks later is still not resolved. I've called so many times only to be told I'd receive a callback. Will have to call my bank to dispute tomorrow. So so so so
Disappointed, yoga outlet.

Thumbnail of user mariep144
2 reviews
1 helpful vote
June 25th, 2019

I bought leggings. They were too big. I wanted to return them, but unlike other online companies that offer free return shipping, they were charging me $4.99 to return them. (after I paid $4.99 when I ordered them) I went to the post office and it was only $2.03 to ship them back... I wrote customer service and received an RMA return shipping label with no explanation so I though they were doing the right thing. Then I saw that they had charged me the $4.99! I would have saved myself $3.00 to mail them back through the post office w/tracking... so now I am out $10.00. I know it seems trivial, but if it only cost them $2.00 to mail it... then why did I pay $10.00 in total? It's just wrong!

Thumbnail of user gregc244
1 review
1 helpful vote
June 18th, 2019

Can't unsubscribe despite repeated attempts. Tried to get help but can't get it. The site shows me as having been removed.

Thumbnail of user elizabethf93
1 review
0 helpful votes
July 19th, 2017

I ordered a Sunnylife Beach radio for the family to use on our vacation. It arrived quickly and seemed to be in good working order. However, when we used it on vacation several. Months later, it has a loud popping sound coming from the speakers. When I attempted to contact the company for a resolution the representative basically claimed it was my fault for not checking the equipment. They would only offer a $5 credit, which doesn't help when it was a $49 radio. We are very disappointed and will never order from them again.

Thumbnail of user jessicab195
1 review
4 helpful votes
May 7th, 2019

I ordered 3 pairs of Yoga pants from them, I did not like the quality of the material or the fit so I decided to return all 3 pairs. I went on the site and put in the request form letting them know I will be returning all 3. I put the pants back in the same bag them came in with the return form (all together) and shipped everything back. They refunded me for 2 out of the 3 pairs. I went online and contacted customer service 2 times in March and its now May and no response. I decided to call them - they claim they didn't get the 3rd pair and would have to check with the warehouse... still have not heard from them. I will never order from them again. They were cheap quality pants and you cannot rely on the company to make to do the right thing when they lose items, it was a waste of money.

Thumbnail of user fredm97
1 review
2 helpful votes
March 9th, 2018

I ordered a product online from this website, a product that was listed also on Amazon for a similar price, but the website advertised a for a day quicker devilry terms, so I went with helping a smaller business to survive. But the product never arrived. Even after having it shipped for at least a week, there was no clear packing tracking itinerary. After calling the delivery company, the respond that i had was, that fedex had handed the product to usps and since then nothing had shown.
Worst part, was that the customer service had no training whatsoever how to deal with customers, so at first will be writing an email and receive a reply after a couple of days saying no much info! And the worst part is that they wont refund me unless I send them the product back, which they know i never received!
So the website prices were interesting, but no product will be delivered! Because they were just promoting products that they don't have in shelf!

If you are reading this please if you want your service done, go with bigger companies, amazon or ebay. With them your money and time is gone in vain.
This is a POOR POOR website!

Thumbnail of user michelea179
1 review
0 helpful votes
December 17th, 2020

I cannot believe how quickly I received everything especially with a holiday season and everything was great. They keep in contact with the customer until the package is received

Thumbnail of user constancec87
1 review
0 helpful votes
December 15th, 2020

I've returned a couple items and haven't heard a word from them. Their products are not cheap, so I hope I hear soon. The items I kept are really nice and I am pleased.

Thumbnail of user kimberlyt765
3 reviews
0 helpful votes
August 28th, 2021

I did get my Everyday round high impact cotton round bolster in plum. Yeah it's a pretty color but this thing is not firm at all and the description on the website said it was. I'm going to keep this item but will never order from them again. Claim it was 6lbs this thing must be filled with cotton balls I checked today and it says 3lbs. I check over several days before I order anything and I know what I read but it's all good. They say I don't have an account with them so I couldn't even give a review I ought to call the better business bureau on them but hopefully enough people will read this and not shop the yoga outlet. People actually claims this thing was too heavy or too hard? The strap broke on one reviewers I guess it's because they received a piece of damaged goods.

Tip for consumers:
Don’t bother!

Products used:
Bolster, Read they don’t give full refund. I’ll keep it and add more stuffing.

Service
Value
Shipping
Quality
Thumbnail of user ch31191
3 reviews
5 helpful votes
February 15th, 2018

Love the quality of the clothing. Made my first order a month ago and already followed it up with a second order. The brands they carry are some of my favorites. Prices, especially on sale items, is outstanding! Shipping was fast (like 36 hours when I paid the $7-ish). My first order took two weeks because I selected free shipping. Second order, I paid like $7 for it to arrive in two days. Great site, great brands.

Tip for consumers:
Click the "Sale" tab first. You'll be surprised how many items get drastically marked down practically every day. Pay for the shipping - the free takes two weeks.

Service
Value
Shipping
Quality

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