• Zenni Optical

2021 CUSTOMER CHOICE AWARD

Zenni Optical

Overview

Zenni Optical has a rating of 3.42 stars from 4,158 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zenni Optical most frequently mention new glasses, customer service, and good quality. Zenni Optical ranks 4th among Eyeglasses sites.

  • Service
    356
  • Value
    361
  • Shipping
    359
  • Returns
    232
  • Quality
    353

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.9%
Positive
14
Neutral
2
Negative
78
280
See all photos

What reviewers want you to know

Positive highlights

  • Sadly, I didn't love my glasses but the customer service when you call for the return was super easy and quick.
  • Always get great quality glasses at affordable price.
  • 2021 Customer Choice Winner

Critical highlights

  • They offered me only 50% refund (and no shipping refund) or store credit which I won't use because I can't trust them.
  • No I don't think Zenni is worth the discount on prescription glasses.
How would you rate Zenni Optical?
Top Positive Review

“Love my new prescription glasses!”

Mina H.
4/1/23

When I was ordering my glasses I was not sure how my glasses would fit.I am truly so amazed by quality and accuracy of this glasses. I would recommend Zenni to all my family and friends,and for sure I am going to order another pair of prescription sunglasses. Zenni is the best in delivering what they promised to their customers.

Top Critical Review

“Cheap is not always the best option”

Chris S.
1/18/24

Got my glasses from Zenni and it was not what I expected. Each lens looked extremely different from the other and it just looked really bad. Tried to get the lab to fix it and they said bc of my prescription there was nothing they could do. Yet I just got my new glasses from Eyebuydirect and it came out perfect. If they can get it right there is no reason why Zenni can't if they consider themselves professional glasses company. Will never buy from them again

Reviews (4,158)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (276) store credit (89) quality glasses (66) eye doctor (55) prescription glasses (78) eye glasses (43)
Thumbnail of user yessicaf1
1 review
6 helpful votes
July 1st, 2020

I have recently purchased 2 pairs of glasses to match a couple outfits, and most likely will buy more. As long as you have the full prescription from your eye doctor it's easy to order glasses. They are durable and darn cute. If a problem happens their customer service is great. Prices are fantastic which includes extra add on that would give you a $500 overall price at a optometrist office, but here you have half of that or less.

Thumbnail of user brittanys783
1 review
1 helpful vote
January 1st, 2023
Verified purchase

We always went w our eye dr when we had insurance now that we don't zenni is so much more affordable. Her glasses tint in the sun and have blue light filter. We saved so much money$ eye dr is 79 for eaCh lense with no tinting not including frames. Got from zenni around 80. Came sooner than planning. Fit great. Had a small adjustment around my daughter's ears at eye dr but it was free.

Thumbnail of user chriss4959
1 review
0 helpful votes
January 18th, 2024

Got my glasses from Zenni and it was not what I expected. Each lens looked extremely different from the other and it just looked really bad. Tried to get the lab to fix it and they said bc of my prescription there was nothing they could do. Yet I just got my new glasses from Eyebuydirect and it came out perfect. If they can get it right there is no reason why Zenni can't if they consider themselves professional glasses company. Will never buy from them again

Products used:
Eyebuydirect

Thumbnail of user toddt492
1 review
0 helpful votes
March 2nd, 2024

My glasses were lost in the mail, and when I called Zenni, I reached a call center overseas that was eitherunwilling or unable to assist me. In fact, the representative insisted that I conduct my own investigation to figure out what had happened to them. Worst of all, my glasses, for which I paid $70, were of shoddy workmanship. They're so flimsy that I worry that they won't last much at all. Don't buy from this company!

Products used:
Rimless glasses

Service
Value
Shipping
Quality
Thumbnail of user wendellc12
23 reviews
77 helpful votes
December 11th, 2018

Even though I only used this site for fun glasses and cheap basics to keep in my car ($6.95 including prescription lenses with no add ones) it's not worth the headache anymore. They manipulate you into adding the non reflective coating for $4.95. It's automatically added unless you notice and undo it. One time I ordered some aviators, and they looked like they were for a five year old: no return accepted. This time I ordered a style that I'd had before, figuring that would be safe. I ordered a 10% blue tint in one with the same frame I also with clear lenses. I called them and told them both black frames of the same style came in with clear lenses. They wanted a screen shot, which was ok. When I put them on the table to shot, I could see then that one of them did have a barely discernible blue tint. It was no where near the same exact tint color and percentage I had bought before from them, which I had lost. I could tell it was going to be a big deal, so I decided it wasn't worth my time, and won't be in the future. Better to spend more and be able to return or have a problem fixed easily. My prescription is very basic, but once you start adding on options or things you actually need, they cost a lot more. Choose a company with great customer service who doesn't make you go through hoops just to refuse your request anyway.

Thumbnail of user jennifern630
1 review
2 helpful votes
December 27th, 2020
Verified purchase

My daughter lost her original pair of glasses that were less than 3 months old. Knowing insurance would not cover another pair, we chose to order through Zenni. She LOVES the glasses! She ended up finding the original pair after I ordered. Now she wears both, and you honestly can't tell the difference between the extremely expensive pair and the Zenni pair. I was nervous about ordering for a child, but it turned out great!

Thumbnail of user saran435
1 review
1 helpful vote
January 1st, 2023
Verified purchase

Zenni is part of my savings plan. Wonderful assortment of frames with measurements and information to get a frame that is right for my face. They never messed up my prescription, which Walmart managed to do (unusual vision problem.) If/when I lose my eyeglasses, the good prices make it painless to replace them. I have been using for many years.

Thumbnail of user claudiad247
1 review
3 helpful votes
September 1st, 2022
Verified purchase

Started using Zenni three years ago and now our entire family uses them. Great service, accurate and great glasses. They are so reasonable that we all can afford not only eye glasses, but prescription sun glasses as well which has changed my quality of life. Will never go back to store bought glasses.

Thumbnail of user h.lusty
1 review
0 helpful votes
December 15th, 2023

This was my first/last time trying Zenni. Frames are cheap, but one of the prescriptions (ordered two same script diff frames everyday glasses) is off - super blurry. Been trying to get a refund for 3 days because they obviously got the script wrong. Their CS is very slow - wonder if they're trying to drag out process to the 14 day mark to avoid refund. Extremely annoying. Have been ordering glasses online for 10+ years, never had this much difficulty.

Products used:
two pairs of regular frames with prescription lenses

Service
Value
Shipping
Returns
Quality
Thumbnail of user danic111
1 review
1 helpful vote
August 22nd, 2022
Verified purchase

Zenni's allows a quick and efficient shopping experience for frames that feel they are specifically catered to you! I used their virtual try-on function and found the frames best suited to me. Before I knew it, the frames were here and in perfect condition. Highly recommend ordering trendy, inexpensive, and high-quality glasses from here.

Thumbnail of user francesw176
1 review
3 helpful votes
June 24th, 2021

I've used Zenni for years. They've got great selections of regular prescription frames but I'd like to see more bifocal frame options. I love how they recommend the lens best for your prescription and frame. Not to mention their prices are affordable. **It'd help if they'd turn the "try on" with photos back on.

Tip for consumers:
make sure to check measurements of the frames you are wanting. My 1st order I didn't check them and my frames were way too big for me.

Products used:
I purchased both regular lens and bifocal lens along with clip-on sunglasses for both pairs of glasses

Service
Value
Shipping
Quality
Thumbnail of user edwardf163
1 review
6 helpful votes
February 4th, 2020

The ability to get High quality prescription glasses at less than 1/10th of what I used to pay is amazing. Nearly all of the 8 pairs that I have purchased have been fantastic. And I've only spent about as much as I would have on a single pair at LensCrafters. I keep coming back for more, and taking advantage of their referral program to get my friends trying it out as well.

Thumbnail of user markm210
9 reviews
107 helpful votes
June 19th, 2023

Ordered single vision glasses. Paid about 1/4 what local shops charge. Frames and lenses are every bit as good as $200-$300 eyewear sold by visionworks and pearl. Zenni is big on up selling. I passed on all the extras. They even try to sell eyeglass case for $6. Glasses arrived in eyeglass case in plastic mail bag. If you're looking for good quality no frills non designer eyeglasses, Zenni is a very good choice. Was referred by a friend who purchased eyeglasses from Zenni in the past.

Service
Value
Shipping
Quality
Thumbnail of user nicollegakis
1 review
0 helpful votes
September 7th, 2023

I purchased sunglasses through Zenni and the cheap case they came in had a lining that melted and emitted something toxic that left a film on the glasses and ruined them. Zenni wouldn't refund and didn't care about the issue because it was past the 14 days. But the glasses were only a couple of months old. I do not recommend you purchase from Zenni.

Tip for consumers:
Terrible customer service. I think it's a bot and you can't get to a real rep to help you with your issue.

Products used:
Glasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user amandas2461
1 review
1 helpful vote
August 25th, 2022
Verified purchase

Zenni is great. They are not only affordable but the frames come in relatively quick. I've already purchased a few times with them and will continue to do so because they provide a great service!

Products used:
Glasses for seeing

Service
Value
Shipping
Quality
Thumbnail of user frozenravioli851
1 review
0 helpful votes
August 25th, 2023
Verified purchase

Tons of nice frames but none of them fit my prescription since it's supposedly too strong, even though I had no problems getting glasses from a rival site or other places.I returned a pair of glasses and they gave me store credit so at least customer service is good.

Service
Value
Shipping
Returns
Quality
Thumbnail of user grantg138
1 review
0 helpful votes
September 2nd, 2022
Verified purchase

I was so excited when I received my glasses from Zenni! I have never ordered glasses online before, and was a bit worried about it.
When I received them I was so excited. These frames (metal round like Lennon-style), are as good quality as I have paid over $250 for in the past.
The lens quality is perfect, great tint, the mirrored red lens is awesome looking, and the weight is just right. Can't believe I was able to get good prescription glasses for less than $65! Will definitely order from Zenni again.

Thumbnail of user alexuss16
1 review
2 helpful votes
August 30th, 2022
Verified purchase

I was a little nervous ordering online for the first time, but I couldn't be happier with these glasses. They exceeded my expectations. They feel sturdy and I can see perfectly. I would say they do have a tighter fit, so be cautious of that. The delivery took about two weeks (which is expected with standard delivery). I would say they look even cuter in person than they do online.

Thumbnail of user eliaso15
1 review
2 helpful votes
March 15th, 2022
Verified purchase

I am so very happy with my glasses. The frames are lightweight yet strong and durable. I also got the tint coating that gets dark out side and gets lighter indoors and transition glasses have come a long way cause even though they are dark as you leave a sunny outdoors and enter a inside room; "you can still see!" Scratch resistance and anti-glare provided me with a pair of amazing prescription sunglasses!

Thumbnail of user kentc334
1 review
0 helpful votes
January 16th, 2024

Loved the glasses but the magnetic sunglasses that were included did not fit properly and ruined the lenses. It took beyond the 14 day return period to show up. They are now refusing to stand behind their product. That was the second set of glasses and I would have ordered more but since they do not stand behind their product I cannot do that. Buyer beware.

Products used:
Glasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindar1518
1 review
2 helpful votes
February 23rd, 2021

I bought my glasses from another company and found them a bit challenging in figuring out the distance between my pupils, the size would fit my face. By the time we went to order my daughter's glasses, we heard about Zenni. The website is so easy to navigate! Zenni made it easy to do measurements and "try on her glasses". The pair she ordered received are a great fit. We be back to look for pairs for family members.

Thumbnail of user paulag581
1 review
1 helpful vote
October 17th, 2022
Verified purchase

I truly could not be happier with the service and quality. The day our son had his glasses broken from an extra hard bump in school, we got a package. We were at home, the doorbell rings, and the delivery person hands me a Zenni Package! It was one of those amazing moments where everything aligns, your kid is happy, and you feel like an A+ parent!

Thank you Zenni!

Thumbnail of user bernieu3
1 review
4 helpful votes
June 19th, 2022
Verified purchase

My glasses started to run closer to a thousand dollars at conventional eye exam offices. I tried Zenni for a backup pair a few years ago, and I was so impressed I am only ordering glasses from Zenni now. They consistently get the prescription spot on, and they arrive usually in around 10 days from China. That's pretty amazing when you think about it. I get 1.67 high index, photochromic with blue light blocker technology included with frames and shipping for around $110. Versus $750 a few years ago. A penny saved is a penny earned!

Service
Value
Shipping
Returns
Quality
Thumbnail of user karens4022
1 review
2 helpful votes
August 26th, 2022
Verified purchase

Beautiful frames, script according to follow up visit with our daughters is great! She's seeing 20/20 again! We received her glasses very quickly! Highly recommend Transition lenses! Daughter had perfect vision until she got COVID19 in June... Her distance vision had become very blurry... Her Eagle eye vision has never returned... Thank you Zenni for affordable glasses... Would have cost a fortune to get glasses locally... If my new prescription works for me I will definitely be ordering my second pair from you with Transition lenses as well! Thank you so much Zenni!

Thumbnail of user albertl280
1 review
0 helpful votes
July 11th, 2022

I have ordered from zenni about 10 times. At first, the glasses quality and prices were amazing, and the customer service was great. In the last year, Its been very challenging to get any real help through them. Email customer service is slow and unhelpful. Returns have been made to be very difficult, requiring to deal with multiple emails and a lot of red tape.

Today, my order arrived and the glasses are too small. I wont bother to try to return them, instead I will go to a brick and mortar store locally.
I'm done with this company.

Tip for consumers:
The customer service and new return policies are bad for customers, as trying on the glasses for fit should be considered. In the past, returns and exchanges were much easier.

Products used:
Glasses

Thumbnail of user matthews1734
Matthew S. – Zenni Optical Rep

Thank you for posting your Zenni review of your recent experience with our customer service team. We were sorry to read that you have been displeased with the return process when you have wanted to return frames you ordered that we were also sorry to learn turned out to be too small. Consequently, we apologize for any dissatisfaction you experienced as a result. The frame from your most recent order, o4792917930, placed on May 31,2022, and delivered to you on June 11,2022, according to the U.S. Postal Service website, is full-rim, cat-eye, acetate, spring-hinged, pink tortoiseshell frame 4437919, with a frame width of 131 millimeters. We were sorry to read that this frame is too small to fit you well. On your most recent previous order, o4657857721, placed on April 7,2022, you selected full-rim, cat-eye, flexible-plastic, translucent floral frame 2018723, with a frame width of 135 mm. We see no notes in the database record of that order indicating that you had any issue with the size of these single-vision eyeglasses. However, you returned your glasses for a 100 percent refund in the form of store credit to your Zenni account from the order prior to that one, o4550249796, placed on February 22,2022, in full-rim, rectangular, acetate, black frame 439521, with a frame width of 126 mm. Although this frame is narrower than frame 4437919, the notes in the database record of this order indicate that you were happy with the frame. Nevertheless, if you would like to return the eyeglasses in 4437919 for the refund option available for an order placed with a combination of store credit and funds from a credit card – a 50 percent refund of the amount of store credit that was used to pay for the order to the credit card used to pay for the other part of the order and a 100 percent refund of the amount that was paid for with funds from the credit card – insofar as this order is within its 30-day warranty period, which starts the day the glasses are delivered, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for this combined refund. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4792917930, in the subject line of the email, and in the body of the email please advise that you would like emailed instructions to return the glasses in frame 4437919 for the combined store credit and credit card refund. We will email you the instructions to return the glasses to us for this refund, and we will also email you the prepaid mailing label. Moreover, since you have had size issues with the frames you have ordered, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and we very much hope to hear back from you, so that we may resolve this matter to your satisfaction with a combined refund, and so that you may place a new order for eyeglasses in a frame that should fit you well.

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From the business

Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.

Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.

Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.

We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.

Business History

Zenni Optical was founded in 2003 by two scientists to answer this question:

Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.

Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.

Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.

Company Representative

Thumbnail of user briank1561
Brian K.
Typically does not respond to reviews

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3.4
4,158 reviews
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