• Zoom

Overview

Zoom has a rating of 3.87 stars from 24 reviews, indicating that most customers are generally satisfied with their purchases. Zoom ranks 11th among Video Chat sites.

  • Service
    10
  • Value
    7
  • Shipping
    3
  • Returns
    4
  • Quality
    9

This company does not typically respond to reviews

Positive reviews (last 12 months): 60%
Positive
6
Neutral
0
Negative
4
See all photos
How would you rate Zoom?
Top Positive Review

“Best video conference app that there is!”

Audrey M.
8/10/20

I use zoom a lot, with online classes and summer camp. It's about as good as any online video conferencing app can get. It's perfect- what more could you want? And all the extra parts- touch up your appearance, virtual background, turn upside down, it's amazing! It hardly ever glitches too. If you tried google meet or hangouts, you would see that zoom is the best option. You don't even have to pay! It's amazing. Must use!

Top Critical Review

“Zoom is a disaster”

Karen O.
6/29/23

Zoom intersects our lives whether we want it to or not, so when it malfunctions and you do not pay for a Zoom account, you are screwed. My computer microphone is perfectly fine but it does not work in Zoom so any meetings or classes that are on Zoom, that I attend on my computer are defective experiences and they give no support. For people on the Zoom community who lost their mic during a job interview, as some have noted, this is truly a horrible bind. You can't reach them but they are in your face, in your life.

Reviews (24)

Rating

Timeframe

Other

Thumbnail of user audreym202
2 reviews
84 helpful votes
August 10th, 2020

I use zoom a lot, with online classes and summer camp. It's about as good as any online video conferencing app can get. It's perfect- what more could you want? And all the extra parts- touch up your appearance, virtual background, turn upside down, it's amazing! It hardly ever glitches too. If you tried google meet or hangouts, you would see that zoom is the best option. You don't even have to pay! It's amazing. Must use!

Thumbnail of user m.safiullah.k555
6 reviews
4 helpful votes
August 29th, 2022

Has excellent stability, accessibility, powerful screen-sharing tools, pizarras, diapositives, compatibility with virtual cameras, and uses additional software to enhance the user experience.
Due to online groups, conferences, classes, and even family reunions, it is the most crucial and necessary tool of this era. The world has changed, and Zoom Meetings helped us adjust to these new cMBIO.

Tip for consumers:
Zoom is fantastic overall!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kareno1117
4 reviews
4 helpful votes
June 29th, 2023

Zoom intersects our lives whether we want it to or not, so when it malfunctions and you do not pay for a Zoom account, you are screwed. My computer microphone is perfectly fine but it does not work in Zoom so any meetings or classes that are on Zoom, that I attend on my computer are defective experiences and they give no support. For people on the Zoom community who lost their mic during a job interview, as some have noted, this is truly a horrible bind. You can't reach them but they are in your face, in your life.

Tip for consumers:
Zoom is a platform most people online who attend meetings or classes must deal with at some point. Zoom is embedded into society but when they malfunction, you have no options. I took my laptop to a major national computer retailer that services all their products if one has a service contract, which I do have. There is nothing wrong with the mic on my laptop. They uninstalled and reinstalled Zoom and that did not help. I cannot be heard when participating in Zoomed classes or meetings

Service
Quality
Thumbnail of user micheller1006
2 reviews
3 helpful votes
November 24th, 2020

Most people love Zoom until they use it professionally. It's chockablock FULL of glitches. One would think that as well as they've done recently, they would invest some money in fixing the problems and hiring people to offer better customer support.

I actually asked for a demo SIX TIMES and never got an answer. I'll continue to use Zoom in the hopes they'll finally get their act together.

Thumbnail of user mohammeds119
2 reviews
3 helpful votes
June 12th, 2020

Zoom charged me extra on my subscription. I've raised ticket# ******* and now ticket #*******. I haven't yet heard back from zoom despite me continuously trying to get in touch with them for the past 1 week.

Thumbnail of user baharabdulahad98
1 review
0 helpful votes
November 11th, 2023

The interface is super simple, making it easy to jump into calls without any tech headaches. Plus, the video and audio quality are top-notch, making it feel like everyone's in the same room. Zoom's definitely my go-to for hassle-free online meetings! Highly Recommended.

Thumbnail of user samb65049
2 reviews
0 helpful votes
May 3rd, 2023

What I like most about using Zoom is its high-quality audio and video. Even with poor internet connectivity, Zoom can adjust the quality to ensure that you get the best possible experience. This is especially important for remote meetings where communication is critical, and poor audio or video quality can make it difficult to communicate effectively.

Products used:
The video calling app Zoom

Service
Value
Returns
Quality
Thumbnail of user sarahb1642
2 reviews
1 helpful vote
February 23rd, 2021

I used it several times during the pandemic and I'm very likely to use it again. No hick-ups, everything worked just fine. It did take me a moment to figure out how to schedule a meeting as I had to explain it to someone else in detail. But to be honest, it's easy, just dive in and you will be ok.

Tip for consumers:
Just dive in, you will be ok.

Service
Quality
Thumbnail of user jaclynv4
1 review
1 helpful vote
August 14th, 2020

Zoom lets me communicate with my parents on the easy way. Great audio and video quality, very very much better than the other option that I can't mention here...

Thumbnail of user linseao
2 reviews
1 helpful vote
January 9th, 2023

I did not realize that purchases auto subscribed users. I learned this ONLY 3 DAYS after the unauthorized "subscription" period started.
Because of the error message on my zoom account "Your payment card on file has expired. Please update your payment method or you will lose access to your paid features in the future" - I assumed that not providing my updated card would therefore cancel my unbeknownst/unauthorized "subscription".
I then learned that Zoom uses a 3rd party to update account users credit card information which is unauthorized and I believe to be a breach of privacy and information.
It seems that all zoom cares about is getting as much money as possible and not the customers needs or happiness.
I created a ticket with zoom to get my account sorted (now on week 3) and Zoom billing department has made 4 attempts to charge my purchase card for a "subscription" I did know about or agree to for a plan that was underutilized and an amount I vehemently do not approve.

Tip for consumers:
Whatever plan you sign up for, you need to note that you will be auto-subscribed and even though you may be a minute after the subscription renewal date, zoom will make every attempt to get your money and not work with or help the customer.

Thumbnail of user tauseefs1
2 reviews
0 helpful votes
December 4th, 2020

The best thing about zoom i found is the user interface. Easy to invite people via link and along with one click login it is quite good application for huge virtual meetings. Only con i came across is the glitchy video time to time when you are sharing screen while meeting. Otherwise the application is worth the money.

Thumbnail of user lynxs
14 reviews
23 helpful votes
March 9th, 2021

Pretty useful for business and classes too, easy to use and very convenient to use in general. Most people prefer this platform as for using it as a mandatory way of teaching and communication for students and and other business virtual meetings.

Service
Value
Thumbnail of user jc1278
1 review
1 helpful vote
December 23rd, 2020

Try another platform quality of streaming has been down graded and if you purchase an additional option such as ability to host a webinar for more than 100 people you are stuck being billed for a year. Avoid

Thumbnail of user derekc224
8 reviews
0 helpful votes
March 11th, 2021

Zoom is the best option out there to use for video meetings or call. They let you use zoom for free for 45 minutes long. Picture and audio quality is always good if only you have stable internet connection.

Thumbnail of user kentj43
3 reviews
2 helpful votes
June 16th, 2021

Awesome video call website! Helps people worldwide! Awesome company that helped schools, businesses, and more!

Tip for consumers:
free video calls

Products used:
zoom app

Service
Value
Quality
Thumbnail of user andreaw156
1 review
1 helpful vote
August 14th, 2019

Zoom's vision for their product is innovative. We are always looking for ways to drive innovation at our company. The product and features are much more suitable for business dealing in virtual communications/meetings as well as adopting video into their processes. We don't encounter issues with the tool like we have with previous web meeting tools. Zoom is reliable, versatile and easy-to-use for virtual communications across the globe. Zoom is looking to the future of engagement and collaboration. Virtual Backgrounds is just one of the many cool features that Zoom offers to its users.

Thumbnail of user maryamjafar26
2 reviews
0 helpful votes
November 26th, 2023

One of the best app i use very easy to use and communicate with friends also for office meetings
One of the best!

Service
Value
Shipping
Returns
Quality
Thumbnail of user shellyg226
1 review
0 helpful votes
October 30th, 2023

1st time in 3 + yrs I NEEDED their help!
3 weeks f-ing asking & speaking to Billing (to get a HUMAN) 4 agents and ALL of the played games with me! I was in TEARS... They read from scripts to "validate customer concerns" ALL of them just kept creating ticket after ticket. Refused to get me a Supervisor or do ANYthing I asked.
I warned in writing through email & verbally several time to NOT to charge my car. My renewal came up yesterday, and I was NOT contining until I got help.

ALL said:"I undersand." GOOD THEN - you better keep your word.
I TERMINATED MY ACCOUNT - and this morning saw that they renewed it.
#Zoom is garbage. Make a claim of credit card fraud if this ever happens to you. I've done just that!

Tip for consumers:
I was given a tutorial on Google Meets today. Also I discovered Zoho . Zoho is WAY better pricing than Zoom.

Quit Zoom and find a better deal.

Products used:
Zoom is NOT interested in helping you with your tech issues. JUST helping you pay them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user 303803
1 review
0 helpful votes
June 7th, 2023

I accidentally deleted my friend because I was messing around with participants and it won't let me message him now. IDK what happened. I need help. Zoom was great before this, though.

Tip for consumers:
No

Products used:
Zoom

Service
Quality
Thumbnail of user starjumper935
1 review
0 helpful votes
October 15th, 2023

Today, I tried to get into an important lecture but ZOOM decided to do an UPDATE and blocked me from the first 45 minutes of the lecture. I am outraged that ZOOM cares nothing about me as a customer! This has happened about 20 times in the past year, where I am trying to get into a very important ZOOM meeting and just as I try to get onboard, the ZOOM screen cuts in and does an UPDATE and tells me that I cannot stop the update. I end up missing most of my meeting! I literally cannot believe the positive reviews for this service! ZOOM has been a horrific experience for me. What kind of company deliberately disrupts the very meetings that it is supposed to facilitate -- ZOOM shows a ruthless and callous disregard for me as a user. All they care about is updating my service and ASKING FOR MONEY! I really despise ZOOM and I only use it because the lectures and meetings I attend are arranged by the instructors to be on ZOOM. I do NOT RECOMMEND ZOOM to any company or individual.

Products used:
All I have is the free client ZOOM service.

Service
Value
Quality
Thumbnail of user marciam172
7 reviews
20 helpful votes
July 29th, 2020

With as much money as Zoom has made as a result of the pandemic (over 4 billion dollars), you would think they could spare a few dollars to hire people for live chat customer service if not a call center. It's a telling sign that they don't make how to contact support clear on their homepage, but the sales department is front and center. If you click on support, you are taken to a virtual assistant that would be fired if it were a real person! It gives you so many answers to the simplest question that it's like no answer at all. This is the worst form of customer no service that I've ever encountered, and this is not a free account. More importantly, the security should be renamed insecurity. It's so bad that we now have a name for it: Zoom bombing. Not only have I experienced Zoom bombing, but even with the password protection, I receive multiple emails stating fake attendees are waiting days in advance of the meeting. Who signs on for a meeting a week in advance? Helloooooooo! I know there's a pandemic, but we do have other things to entertain ourselves besides waiting for a meeting to start! My advice if you must use Zoom: Always create a password and always create a waiting room. Do not admit anyone named Phineas T. Fobalob. LOL. Use any other platform if you can. Me, I'm stuck because my job pays for it.

Thumbnail of user jeepsinklerwkghu
8 reviews
0 helpful votes
March 23rd, 2024

Zoom has been a game-changer for remote work and virtual gatherings. Its intuitive interface and reliable performance make it the go-to choice for video conferencing. The ability to share screens, host large meetings, and utilize virtual backgrounds enhances the user experience. Zoom has truly revolutionized the way we communicate.

Thumbnail of user guillermomaripan41
6 reviews
0 helpful votes
March 22nd, 2024

Zoom has been a lifesaver for me, especially during the pandemic. Whether it's for work meetings, virtual hangouts, or online classes, Zoom offers seamless video conferencing with crystal-clear audio and video. The platform is easy to navigate, and features like screen sharing and virtual backgrounds add to the overall experience. Zoom has become an indispensable tool for staying connected.

Thumbnail of user jaielohrenzvdndb
6 reviews
0 helpful votes
March 22nd, 2024

Zoom has become an essential tool for remote communication and collaboration. Whether it's for work meetings, virtual events, or catching up with friends and family, Zoom offers reliable video conferencing with seamless connectivity. The user interface is intuitive, and I appreciate the added features like screen sharing and virtual backgrounds. Overall, Zoom has greatly facilitated my ability to stay connected in today's digital world.

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Thumbnail of user paytonz
Payton Z.
Typically does not respond to reviews

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