It's a good service for a really good price.
Their support always responds quickly.
I recently upgraded my VPS hosting plan and after the payment in less than 1 hour, my new plan was already active.

However, at first when I wanted to upgrade my plan, they offered me some discounts and I opened a sales ticket just to inquire about the opportunities. I clearly wrote in the message (also in the subject line): upgrade my plan. And after the third message, they told me that it's only possible to use discounts if I order a new plan. It should have been more efficient if they would just say me this information in the beginning.

But overall I'm really satisfied with the service.

1 thing I like from the hostsailor is, they quickly answered all my complaints

although there are a few technicians who are less responsive but for the whole their service I am quite satisfied with their performance

I use VPS & dedicated Servers from hostsailor for long time, they have stable services. and very Active support and billing team.

i did a lot of errors when i was running VPSs & @ billing. support was very active and completely solved all this errors.

I am a network researcher, the server is very good, very strong performance, the current experience is not bad, it is said that this can open ip forged features, I am contacting the staff opened, hoping to get good support, if it is easy to use, I would recommend my friend to buy it. In addition, the time for the dedicated server to be on the shelf is very fast. It would be better if the background panel can provide a customized system image.

Scam company. It treats their customers like a garbage.
On May 1st in the evening I ordered a VPS.
In the morning on May 3d I got a service suspention notification. Reason: "Hosting Child Porn". But I didn't hosted any porn on my server! Then began a fully stupid and futile conversation with support and abuse department. All my afforts to prove my innocence ended in failure. Support could do nothing and always refered to abuse deparment. I sent three letters to the abuse department:
3 May evening. Me: explain to me suspension reason. Abuse department: ignored my message.
4 May morning. Me: request for fully abuse report. Abuse department: fake and inadequate response. (see below).
4 May. Me: this porn site is not on IP of my server. Provide me with full abuse report. Abuse department: ignored my message.
Today 5May, server is still banned. Abuse department doesn't respond.

The most wonderful was the answer of the abuse department. THE FIRST: they just threw me a link to some porn site and they said that this site had the IP adress of my server. But it is not true. This site is hosted at another IP, not on my server! THE SECOND: they noted that the abuse report was sent before 30-4-2018. But on 30 April my server didn't exist yet! I ordered it on the 1 of May in the evening. It's really incomprehensible.

My conclusion: anytime this hoster can just rip-off you and you loose your money and data. They don't care about their reputation.

PROOFLINKS AND SCREENSHOTS BELOW.

VPS info: https://ibb.co/mXipTn
Conversation with support (ticket AE814162): https://ibb.co/d7m1r7
Conversation with support (ticket AY238938): https://ibb.co/bT5EuS
Email correspondence: https://ibb.co/g07cES
Email correspondence in *.eml format: https://disk.yandex.com/d/wSXfTht63VNMR2 (can be opened using Thunderbird).

HostSailors DDoS protection feature gives us peace of mind. Their hosting platform is reliable and their customer support staff is efficient. We could not have asked for more.

-Somteimes slow support
-If it is something serious, you will have to wait senior manager to resolve problem

+At the end all my problems are solved. All my not-that-standart wishes too
+Very friendly support. I get small bonuses from time to time
+Excellent prices for what you get

-ToS 14 days refund policy is a lie
-VPS are shut down without your permission
-You're immediately forced to purchase upgrade, because they limit your VPS due to "excessive CPU usage"
-Dashboard information is deliberately misleading (including bandwidth usage)
-Customer support is limited to "please send email to %differentdepartment%"
Purchase at your own risk.

No setup fee, no contract, and free incoming bandwidth all offered by a web hosting service? Are you serious? That is how I reacted when my friend told me about HostSailor. I just had to experience it myself to believe it! And I was impressed! All this is 100% true. Great job guys

In our first year of business, we worked with three different well recognized hosting companies. Although our expectations were really straightforward I must say that being let down by all three of them made me skeptic about hosting services. That’s when a friend introduced me to HostSailor. All we asked for was timely support and good services – since then, HostSailor offered a number of benefits that have played a key role in helping us expand operations and grow our business! Thank you!