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Adam D.

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1 Review by Adam


They have several locations but the only one I've been to is in Stoneham MA. It used to be filled with helpful people but now it seems like the new manager is a horrible person who everyone new working there are afraid of her. She is mean to customers and just yesterday told me she wouldn't give me a coupon or offer and honor the competitor pricing on a product I've been buying for 2 years there. Not only that I simply wanted a 2 dollar savings! Thats it or i would take my business elsewhere after 2 years and she just did not care. Also the brand of dog food i buy offers 10% savings every time you purchase their raw food and after speaking with the company they ask the store to honor the 10% discount if customers ask. Thr Manager refused to do it for me and instead wanted to lose a longterm customer who buys a $34 dollar bag of dog food every 12 to 14 days! She also told me she did not care about losing my business. Literally. I don't know who the regional manager is for MA or if there even is one but boy did they ever make a bad hire. She just caused me to take all of my business somewhere else after 2 years. I know she is at least 2 weeks into her job there but I've never been treated so poorly by a manager in any retail store.


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