SCAMMED...
I was FRAUDULENTLY charged $700 three days after the store, that I drove TWO HOURS to, told me my order was CANCELLED (and it was an order for a $300 item!). They LIED repeatedly telling me they tried to "contact me." Tried to complain to Neiman about this. Two 15-minutes on hold calls, gave up. Then try getting your stolen money back! What a runaround. Emails, phone calls, credit card disputes. Still not a call from the "polite" salespeople at the store. Such a mish mash of incompetence and deception. This whole chain should not survive the coming recession...
Hi Adam T.,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
You can request to return or exchange the items upon receiving the order if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to support@royaura.com with the title " sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team