Adel A.

This is without the doubt the worst outdoor shopping site on the internet: delayed shipment, unresponsive customer service and overall shady business.

I've put an order for a Big Agnes tent through their website, 5 days passes by and they are radio silent. No email, no notification what so ever whether they have shipped or even are preparing to ship it or not. I had to call their customer service 4 times (by online chat and phone) and they are not even shipping it yet. Their customer service just hangs up in the middle of the call without an explanation. They give hollow promises that they will ship tomorrow, but they don't.
I finally managed to cancel my order. I will never look back at their website.

They also spammed my inbox everyday sending their "amazing" deals. Don't give them your primary email. Just avoid them like a plague!