My experience with them was awful. I have ordered a birthday cake 8 days prior to the date of delivery with pre-payment. On the date of delivery they have called and told that the delivery is not possible as my home is located in outskirts. The reason being it is in outskirts is my home far away from their baking agent. When I have asked to initiate the refund they told they would refund after 35 working days. They were sleeping for 8 days to know my house is in outskirts and left me with no other options in hand. I don't know why they have charged the delivery fee? Utter useless.