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Adrienne O.

Contributor Level

Total Points
169

2 Reviews by Adrienne

  • Mytheresa

1/11/21

I bought a Birger Christensen dress as Christmas gift for my mother of this website in November. Before I purchased it, I emailed customer service for clarification on the appropriate size and they recommended going down a size as it runs large. I followed their advice accordingly, however, the dress was far too small on my mother when I gave it to her on Christmas Day.

Notwithstanding this, the quality of the dress was extremely cheap which is surprising and disappointing for a company selling "luxury fashion". The dress was badly cut, the material was so flimsy you could see the outline of the undergarments and there was a slit at the front that nearly went up to the crotch.

I emailed customer service after the Christmas period at the beginning of January and I was outraged and livid with the response I received from them.

They told me that they would not give me a refund or an exchange as the returns policy was 30 days which is absurd and unfair as obviously this makes it impossible to return Christmas presents unless they are bought in December. The email was extremely arrogant and glib ending by telling me to have a "wonderful day".

They obviously are not too worried about tainting their "highly successful" reputation or "outstanding" customer service team as I am still waiting for a response to my email forewarning them of my intention to negatively review their company.

I would not give this company any stars if that was an option and I would certainly not recommend buying from it.

  • MYTHERESA

1/11/21

On the 11th inst. I posted a negative review of Mytheresa which the company immediately responded to and offered to take back the dress and refund me accordingly.

Part of their terms and conditions was that I use their courier which happens to be UPS. It really should have been the responsibility of Mytheresa to contact them to make the arrangements as they are their customer, however, I arranged for a driver to pick up the parcel on three different occasions, and each time, UPS failed to show up or even have the decency to contact me.

I then contacted Mytheresa to inform them of this and they said they would arrange for a UPS driver to pick it up, however, I never received a follow up email with further details. After the five days had passed I email them again and they replied telling me that a driver had been arranged to pick it up last Friday. The company never emailed me to inform me of this, and needless to say, the driver never showed up or got in contact with me.

I would also like to add that several of my emails have been ignored by this company and the only time they have responded to me is when I threaten to add to my negative reviews.

I would advise anyone contemplating purchasing something from this company to think twice as my experience as been extremely disappointing and tiresome.

Service
Value
Returns
Quality

Adrienne Has Earned 9 Votes

Adrienne O.'s review of MYTHERESA earned 9 Very Helpful votes

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