Afzal B.

Had a time sensitive package that needed to be delivered and although ParcelMonkey were more expensive than others thought I'd take a punt as it was a Next Day service. Took a day off from work and when it came to 4pm I started getting nervous so tried contacting PM. Unfortunately, the only way of doing that was through LiveChat (no way of calling in and speaking to someone). LiveChat was practically no help and told me to wait until 6pm. Needless to say no one came and there was no explanation why and no offer to check with the courier.

Ended up cancelling as having spoken to a few others in my line of work they had the same experience so decided to take my customer elsewhere from these cowboys and ended up paying 1/3 less. AVOID AT ALL COSTS!