A K.

Unless you want a very stressful booking experience then please do not book or waste your time with Muslims holy travels!

They initially quoted me a package and requested I pay a deposit to secure the package deal, i paid a deposit of £60 and they had informed me that the price they had quoted me initially will remain fixed.

However, a few days later i got a phone-call from the agent saying that the package cost had increased and that i will need to now pay an additional £70 per person. I was desperate to book my umrah trip and so i agreed to the package price increase.

A few more days passed and i had not heard from the agent or anyone else at the company, i reached out to discuss the status of my booking and the manager had informed me that the original fee quoted by the agent was actually incorrect and the agent should not have quoted me a fee so low (so the agent had therefore quoted me a fee he knew he could not fulfil!). He went on to say that flights also not been reserved for my booking (when i was previously told that they were!) and so i had to change my booking to different dates!
The manager then said i need to pay an additional £60-£70 per person due to flight changes.

So not only did the agent quote me a fee for the umrah package that he could not fulfil, they then increased the package price on 2 separate occasions AND i had to change my umrah dates as they told me they had reserved flights for me when they had not!

I lost all trust in the company and decided to not proceed with the booking and look elsewhere instead. I asked for a refund on my money, i emailed AND called them requesting a refund, the agent said he will follow up on my request for a refund however he did NOT get back to me. In fact, i had to follow up again to ask if i would be receiving a refund. I was told i could not get a refund because of company policy, perhaps they should have a company policy to offer good customer service.

Absolutely appalled by this company! Please avoid!