A L.

This company has been nothing but heartache and issues. I will never be working with them again.

Timeline
12/09 I called and got Dina as my sales rep. I send her an email with the previous years jackets that will be duplicated.
12/10 Dina sends quote. We start going back and forth with files so we can start the order process.
12/13 Dina let me know that the art work will be done. Sent the proof the same day. Let Dina know my originally need for jackets had decreased from 25 to 23 will need new quote.
12/14 Dina asked for details. I sent over details for artwork.
12/15 I ask again for quote. She asks for more details. I respond.
12/16 Dina asked for more details.
12/17 I provide additional details.
12/22 I ask Dina if there is anything else she needs since I hadn't heard back.
01/05 I ask Dina again if there was anything else needed. She says she should have final pricing.
01/06 Dina sends over revised artwork. I approve.
01/07 Dina says she is getting final pricing.
01/10 Dina sends over new quote (requested from December 13th). I ask Dina if we order by today when these would ship, she states on or before 02/07. I tell her let's get them started. She states she needs payment. I forwarded this to our Treasurer to give her a call.
01/11 Dina let's me know she had not hear from the treasurer. Same day he calls her with payment.
01/14 Dina calls me letting me know the jacket colors we requested are not available. I ask her what colors are available so I can have the committee review. She tells me on the phone that she will find out.
01/18 Dina calls me, leaves a messages and asks me what I want to do. I emailed, because now I want everything in writing. I told her I still hadn't heard about what colors are available.
01/19 I email Dina again, I still have not heard about what color is available. She calls and let's me know the jacket color I want will be available the first/second week of February. We push our February banquet to March because of this. She responds letting me know that it should only take 4 to 5 days.
01/20 Dina states the jackets are now in stock in that color. I again say let's get them done.
01/24 Dina emails me with questions about imprint details. I respond.
01/25 Dina states the card number is invalid and she possibly wrote the card number down wrong. I told the treasurer to give her a call, she got the card and charged us for this order. Sends me proof and detailed version of quote.
01/26 I sent an issue with one name.
02/02 I email Dina finding out if the order is good or if anything else on my end needed to be done. She responds and says it went to imprint yesterday.
02/21 I email Dina finding out if we have a shipping time frame. She said the tracking had not been updated.
02/23 I email Dina trying to find out when my order will be shipped. She responds saying she will have tracking later that day.
02/28 I email Dina because I still have yet to get tracking and told her we needed these jackets by March 5th. She responds with tracking number.
03/01 I finally receive SOME not ALL of my order.
03/02 I email Dina and let her know I am missing 2 jackets from the order and still need them by March 5th. She states they are at production and will ship tomorrow.
03/05 My event and I do not have these jackets. I have to tell 2 people I do not have them.
03/09 I emailed Dina to let her know I still do not have these jackets. She responds saying they are scheduled to imprint. They are now due to ship by March 15th. I emailed back saying that she said on the 2nd she stated they would ship on the 3rd. No response.
03/23 Emailed Dina to find out where these jackets are. She responded saying they should be going to inprint soon.
03/31 Emailed Dina to get tracking. She gives me a tracking number.
04/01 Final 2 jackets finally arrive.

Nothing about this company has been positive. I shouldn't have to keep following up with my sales rep

Ordered a few items. Items showed delivered at an unusual time on 04/25, I usually get daily mail pickups and talk to my mail lady everyday, this showed delivered at night. Went through my surveillance footage and show nothing.

I emailed on 04/26:
"This shows it was delivered but I looked at my video security and the only delivery from the post office was my mail person who picked up my outgoing packages at 13:18pm yesterday. I literally have video of this happening but nothing during the time frame stated that something was delivered."

Their response on 04/26:
"I am sorry to hear that you did not receive your package. USPS tracking history shows " Your item was delivered in or at the mailbox at 7:31 pm on April 25,2022 in HOUSTON, TX *******." If you have not done so already, do the following when tracking says "delivered" but you have not received the package:

Tracking says "Delivered" but you haven't received the package:

What to do if your order was shipped USPS FIRST CLASS without purchase of our shipping protection:

USPS delivery vans have GPS that sometimes automatically updates a shipment as "delivered" prematurely. Wait few business days because the package was most likely marked as delivered accidentally, and still can arrive. Contact your local post office and your mail man as soon as possible. Make sure to call your LOCAL OFFICE, and NOT the USPS HOTLINE (this can take a lot of time, and they only tell you what the tracking already says). Ask them who delivered the parcel and ask them details about that day's delivery. They are used to these types of questions and can usually provide helpful information.

If you are still not able to retrieve your package, it will be considered lost or stolen. We are not able to reimburse lost or stolen packages because the package is beyond our control once it is in the hands of the shipping service unless it is insured. However, we do offer shipping protection for each order at checkout, however you did not opt into our shipping protection when you placed this order. If you decide to place an order with us in the future, get peace of mind with delivery guarantee in the event your delivery is damaged, stolen, or lost during transit. For detail regarding shipping protection, please check the link below:

https://playcode3.com/pages/navidium-protection-claim

Keep us posted regarding your missing package, we have seen this happen a few times with USPS and the package ends up delivered as mentioned before. Many times it is a package scanning error on their side."

I waited till 04/29 to file a claim with the post office. I talked to my mail person when she did the pickup, she says they are looking into it, however it wasn't her and she has no clue who would have delivered that package because there are no carriers out that late at night.

On 05/04 I got a second email from PlayCode3 to write a review for the items I bought on their website. So I did. All the items it requested for me to review I put a one star review saying I haven't received it.

Then within a couple hours I received:
An email saying they don't refund or reship but they will at 10:33am. I was in a meeting
A text saying the same as the email at 10:36am. It went to the unknown box on my phone, was still in that meeting.
I didn't get a chance to respond because I was slammed with work and then forgot.

On 05/05:
Another email at 7:07am and a call and voicemail at 7:24am which were rather aggressive and rude. I'm not getting into an arguing match for a $50 of small charms. I was on a call when I got the voicemail and just responded immediately to them just to refund. I want nothing to do with this company.

Yes this happens, I ship hundreds of packages weekly. Instead of them being apologetic and trying to help me figure it out, they wait till I leave review then rush to try and fix it with aggressive tactics. This is supposed to be a fun loving charm company.