Awful, misleading customer service. They messed me around for weeks on an item that was due for delivery within a week, changing the due dates, and assuring me it would be there "any day". Finally, after much complaining, I managed to get a final due date from them, which turned out to be over a month since the order. It would have been quicker (and cheaper) to order the item direct from the USA. Alloutdoor were unapologetic, unhelpful, and totally misleading throughout. A waste of time.