I had the misfortune to sign up for an account with these scammers last year and soon realised that I was not getting help from them. I closed my account and moved to another host but one year down the line I have to renew my domain name. To date, this has proved an impossible task and whenever I contact their support, I end up waiting 2 to 3 days for a one line response that is of no help at all. I am at my wits end. Please do not sign up for an account with these scammers. They don't even rate a single star!