Alan O.

I purchased a wedding band and engagement ring with a D, VS1 cushion cut diamond. The diamond had 2 obvious shadows in the center of the diamond that looked like eyeballs. I exchanged the diamond for another D, VS1 and this diamond was worse then the first with 4 large shadows around the edges of the diamond. It looks terrible. I tried to find a replacement in the 30 days that I thought would be better but I couldn't find anything. One day outside of my 30 day exchange I emailed and asked if there were anything I could do as I was extremely unhappy with my purchase and was told that my diamond was beautiful and it was only shadows from the setting (the first diamond didn't look as bad and had shadows in different areas) and I could upgrade if I spent double the cost or I could sell it to a jewelry broker. LOLOL I'll never buy another product from James Allen. I will more than likely be stuck with this UGLY diamond that looks like it has huge flaws.