Sold a package with a promise from BT after taking me over from Now TV. Infinity fibre broadband complete with line rental and all local and international calls at £38.00 per month with a payment of £300 to take me over. Who wouldnt jump at the chance hey.?. First months bill arrived at £56.00 so i of course complained online and was told, sorry Mr Stephens but you have been charged for international calls and daytime local calls as you are not on a call plan, would you like me to add this to your package.?. Very confused and after a long discussion and a complaint i was charged an extra £7.00 brining my monthly cost to now £45.00 and not the £38.00 i was promised. I had also not received my £300 which was then discovered to be a ploy and should not have been sold to me. Having a seriously ill and disabled daughter who relies on a constant and reliable service for her needs i accepted again and moved on. Over the next week my service had dropped and connecting became almost impossible with speeds recorded at 0.9mbps and of 3mbs, i also then received a letter in the post from BT stating that there was now a price increase and my monthly package would now be £55.00 per month. Being a full time carer and living on the breadline and also paying for a failing and overpriced service i went online once again to make a complaint. It was then discovered that not only was i paying for a sports TV package that i never asked for and was still being charged for calls. I was fuming and decided to leave. After threats of early termination fees and dozens of calls over the coming weeks BT finally refunded me for some calls and closed my case. I then receive demands of over £500 from debt collectors BPO and was again fuming. Dozens more calls to both companies and BPO pull out sending the unpaid debt to BT. (Are you keeping up?). BT then demand i send my equipment back and send out packaging for me to do so arranging collection and closing the case once again (advisor Josh also recorded by myself at the time). I then receive another demand of payment from debt collectors Moorcroft for now £695.00. Dozens more calls later and then Moorcroft rightfully pull out and the debt is sent back to BT. I now just receive an email from BT stating that they are now passing my debt onto another agency. (Third time lucky i guess). Having recently moved over to Talk Talk and no improvement to my bad service i make a complaint and these kind people send out an engineer, and guess who he works for people.?. BT Openreach. Lol. I am then informed that there is an ongoing fault at the exchange situated at Hawkins road due to corrosion on the aluminium and aging wiring, and a fault on the wiring entering my property is also found to be at fault. Some repairs are carried out and service improves but is still very unstable due to the old wiring used by ALL PROVIDERS, (terrible in the rain), who are charging for a top line fiber service that is in fact impossible due to the condition of the wiring anyway. I am still fighting this disgusting and incompetent failing company along with Vodafone for the very same reason. I am now being harassed by both and will be writing all about Vodafone also so please watch this space.