Albert R.

My Cats are 9 years old and have been feed with food wet & Dry the whole time However the service that zooplus is now providing falls well below that of a couple of years ago The problem is mainly packing They pack fragile items in the same box with heavy 48 x 157gm of food which by the time you receive your order make the fragile items Useless and dangerous if used as they contain fine plastic splinters from the plastic containers I've contacted Zooplus now 3 times and complained Yes they replace the cost of the items but my cats eat food and treats not the proceeds of refunds
Recent communications confirms they are not interested in customer comments and have simply said that will not change their pack procedure Ie loose tins in large boxes without packing along with fragile items(Cats treats) Am very disappointed at their attitude to customers comment profit before customer care. I've even contacted them when ordering to ask that packing be used without results still more damaged items received. Speed of delivery great but that no good if the items are damaged dented and destroyed making them sub standard and useless Buyers who are meeting the same problems might like to look at the 'Pets at Home' on line web site where you will find the same product cheaper in that their price includes VAT unlike Zooplus where VAT is added to the cost (Click and collect or delivered)