Alex L.

Hostinger complaint

Based on my current experience, it sounds very dodgy that they have 5 stars. The 5 star reviews that are on your site do not sound real and completely contradicting the experience I am actually having right now!

From my observation and experience, it appears that they are spending a lot of effort to push false reviews and influence the comparison articles.

So here is a legit experience I actually had for the past 4 days.
I spent 16 hours for 3 days straight trying to migrate the site from another provider.
I chose Hostinger for the cheapest price.

On average, it takes 10-15 minutes to get a response to each message in the chat.
For the most part, these responses are irrelevant and incompetent, showing that whoever is replying did not even take the time to understand the question. It is not that their answers are confusing, they are just not relevant to the question!

My sites were migrated, dns records changed, but now they are not working!
I spent 3 days on the chat sorting out these migrations.
I spent 12 hours asking them to check if everything is working.
They said that if A records are pointing to your servers then it is all good!
I kept asking to check to avoid the very same situation of the downtime I am currently facing.
Losing website data as a result of hte hosting provider's incompetence, is a big deal!

When I contacted them by chosing the otpion that the website is down, it has taken more than 2 hours for them to reply. Their excuse as always is that they are having to deal with too many people. I imagine this is why it is taking them so long to reply and respond to messages. Not enough staff as a result of cheap service cost? They fixed the sites after 3 more hours, proving that it was their fault. So, 5 hours after reporting that the sites are down as a result of some issues on their part.

Here is the kicker, even though my sites were down for 2 days as a result of a migration team's incompetence, their compensation is 1 week of hosting!
And, after all this waste of time wasted and downtime, I think this "offer" speaks louder than anything I can share on my part.

In summary, aside from this being a horrible experience and a massive loss of time and frustration dealing with ignorance and incompetence, I do not believe that the hosting company should be allowed to provide a service that results in a website being down - WHICH IS THE WHOLE POINT OF THEIR EXISTENCE!

I know, many like myself will be tempted by the cheap price, but it is only worth it if you do not value your website. Because such a massive downtime with such a slow (pretty much absent) response to provide the solution is going to kill any traffic that takes so much work to build up.

And how is it possible that a "5 star" hosting company with such amazing reviews, behaves so irresponsibly?

EDIT
And when you would think it could not get any more embarrasing, it took half a day for them to tell me if it is possible to have the most recent emails appear at the top of the thread in their webmail. They had to contact their "specialists" who suggested to logout and log back in to see if would make a difference! WAW

During several weeks and 10ish emails I was asking for a compensation in the form of business email for the duration of my hosting of 1 year. This would come to $0.99*12 = $12.
This is what I have got from them:

"As a compensation for slight delay in the migration process we are making two offers for you:

1. Extending your hosting plan expiration date for 1 month.
2. Upgrading an email plan to Business email plan for one month for one domain."

Again, the response speaks for itself.
Hopefully, this review will give you an idea of what this company is REALLY like, so you can make an educated decision on whether or not it worth getting involved with all of this for you.

I've read many reviews saying it's a scam, but I decided to give them a go.
People were saying that the OTA - online trading academy is harassing them over the phone, so I decided to keep my phone to myself.

Guess what happened?
At every contact they refused to provide the support and instead of answering the question, they've been asking for my number. Then they just kicked me out of their website :)) ) It's so bad, it's funny.

Below is what I wrote and then what they replied, so you can decide for yourselves.

SUMMARY:
All in all they have some sort of structure and a few well organised points. There are a few recorded videos and an ebook that's worth checking out. Just make sure you don't contact them and don't ask any questions, so you have enough time to go through it before getting the refund.

EMAILS
I wrote:
"I don't have a number at the moment for you to call as I am away from home.
I'm also unsure about the need for you to call me instead of answering a simple question about which videos I need to watch seen how the instructions do not represent what is shown on your website.

I am also very concerned about everyone asking me for a phone number instead of helping me and answering my questions and sorting out the problems that arise during this process.

I have explicitly expressed my concerns and questions to your colleague. In the same email I have clarified this situation with the email addresses and my discontent regarding another of your colleagues implying that I am doing something unlawful, despite the fact that they have specifically and repeatedly explained to each and everyone of your colleagues with whom I have been in touch that the only reason the account was registered on Maria‘s name and her email is because she help me to pay for the course using her PayPal.

So I'm finding such allegations highly inappropriate and offensive.

I really hope that at this point I will receive appropriate support and the resolution of the problems that has arisen. For the past week, instead of delving into the content and learning new things, I am having to deal with these false accusations and complete lack of help in resolving a number of problems that occur at every step."

They replied:
"Thank for your e-mail and sharing your concerns. We understand your frustration.

Due to certain company policies in place which we have to adhere to in a situation like this, we have had to refund the payment made on your behalf and discontinue the access to the student portal and educational material.

We regret that we missed the opportunity to connect further and move forward with your education. We hope you received our previous email that we processed a refund for your $99 purchase.

At the Academy we provide a student journey which includes educational tools with trading platform access. Contact information and corresponding payment details are important considerations when getting started. If you feel we have made an error, please contact me directly at *******006 and I would love the opportunity to continue supporting your educational needs.

Kind Regards,"

I wrote:
"What?

You've ignored my messages, your colleague made some random accusations, your other colleague didn't even come to me and now, instead of addressing the issues, your solution is to force a refund, which I didn't ask for and support it with emotional pressure to trigger a fear of missing out?"

They replied:
"If you feel we have made an error, please reach out to my Manager ***, contact details below
"

Suffice to say there was no point contacting the manager, so I wrote:
"An error?
I have no idea what you are talking about nor what you are doing nor why!

But do you really think the way you've been treating me throughout this experience is acceptable by any stretch of imagination?!"

"Are you planning to ignore my message and future communication after the appalling treatment I have been given by you?
When I read the review of your company, everyone was saying it's a scam, but I liked the idea that you are teaching of supply and demand, so gave it a go.

I am still puzzled how the same people who've put together a course that seems pretty good can be so rude, dismissive and ignorant at the same time.

I don't see the point in contacting your manager as I doubt you'd be able to get a way with treating your customers the way you did without their awareness.

I will however make my real experience with your company very public.
Before I do, this is the last email I am sending you to give you a chance to rectify your abusive behaviour and give me an explanation of why I have been treated this way.

If you have an intention of making things right, please get back to me within a few days, as I will take further steps after that."

That was it :))

So this is what happened and you can make your own judgements about this "Academy" haaa

They had a glitch that resulted in the loss of all my passwords in the keychain.
After 2 weeks of phone calls they've been trying to blame me for it in different ways. Every time I was proving them wrong, by repeating the same actions.

Some "senior advisors", were incapable of even comprehending the problem, others outright lied.
Some said no compensation can be given.
One out of 10ish placed an order for the compensation and said he'd get back to me, but never did.
Trying to chase it, resulted in hours waiting for the phone calls that never rang.

And almost every person you peak with through the chat or on the phone are downright incompetent.
They say you can leave a feedback/complaint on the website, but as soon as you do, there's a message specifically saying they won't be getting to you personally.
So for the company that gives this little of a S**** about it's customers it seems pretty pointless leaving them a feedback.

With such a dominance in the market and such pathetic customer service, it is very disappointing to see great products being delivered and managed by ignorant and incompetent buffoons.

I was an apple user for 15ish years, and it is sad to see the company that had my loyalty for this long treats you like s**** and there's nothing you can do about it, and nobody in this company gives two s***s about you or you problems. Sad to see the work and the creation of Steve Jobs being reduced to shaving increasingly expensive products down poor shmuck's throats but when something goes wrong you are on your own. Instead of support there's this intense incompetence and ignorance (beurocratic as well as personal).

I know it's just a review, but at least it gives me an opportunity to share my experience. I doubt it'll affect anyone's purchasing decisions, as even I myself quite like apple products. It just sucks being used and abused by the company that was built on values to bring an incredible product to customers and seeing it increasingly taking advantage of it's loyal customers while delivering less innovation and absolutely disgusting customer service.

Payment didn't reach my bank. After 2 months all I am told is to wait. One chat support person says they will sort it out in 2 days, others say the payment would be resent, but in the end I get this:

This is the last chat after a month and a half of chasing this payment, speaks for itself:

How do I make a serious complaint about your staff and incompetence? My payment was missing for 2 months, all I am told is to wait. 19:59:51
Me: Some of your staff said they would provide me a transfer confirmation in 2 days, others said the payment will be repeated on the 30th of September, which didn't happen. 19:59:51
Me: Last supporter was taking a piss out of my feelings! 19:59:51
You are now connected to Zyra from Associate Support.
Zyra: Hello, my name is Zyra. I'm here to help you today. 20:00:15
Zyra: I can take a look and see whats going on and see if I can assist. As far as reporting the rep 20:01:05
Zyra: I can take a look and who helped you and escalate them to the appropriate people. 20:01:36
Me: ok, thanks 20:02:07
Me: they didn't help, they were laughing at my feelings! 20:03:21
Me: After I told them it has nothing to do with my feelings, they carried on 20:03:42
Me: I've been waiting and chasing the missing payment for 2 months, just to be told to wait and all other actions that I was told would happen didn't happen. And this disgraceful individual was having a laugh, on top of being unhelpful 20:05:38
Zyra: I'm sorry you experienced this. Do you know the day and the name of the agent? 20:06:23
Me: yes, 5 minutes ago 20:06:41
Me: the last chat 20:06:46
Zyra: I understand you're concerned about your commission payment. After reviewing your previous correspondence with our Associates team, I can confirm the information provided to you was correct. As my colleague mentioned, our payments team is currently working to get this resolved for you and we will need to wait. 20:12:32
Zyra: 'm not able to provide any additional insight on this matter. 20:13:32
Zyra: *I'm 20:13:39
Me: your colleague said that the person dealing with it should have gotten back to me 20:13:45
Me: and they didn't 20:13:50
Me: also they said they would get back to me in two days weeks ago to give me transfer confirmation 20:14:29
Me: which also didn't happen 20:14:38
Me: also I was told that the payment was to be reinitiated on the 30th of September, which also didn't happen 20:15:19
Zyra: I'm not able to provide any additional insight on this matter. 20:15:26
Me: can you at least report it 20:15:51
Zyra: I'm not able to provide any additional insight on this matter. 20:16:08
Me: Me: can you at least report it 20:16:59
Zyra: I'm not able to provide any additional insight or take any further action on this matter. Did you have any other questions for me today? 20:17:37
Me: Zyra: I can take a look and who helped you and escalate them to the appropriate people. 20:01:36 20:18:30
Zyra: After reviewing your previous correspondence with our Associates team, I can confirm the information provided to you was correct. As my colleague mentioned, our payments team is currently working to get this resolved for you and we will need to wait. 20:19:11
Zyra: Did you have any other questions for me today? 20:19:22
Me: yes, how to escalate 20:19:32
Me: I am not talking about correctenss 20:19:46
Me: but about ignorance and robotic responses like you are sending now 20:20:08
Me: which is dismissive and bilitteling 20:20:18
Me: So my question is how do I report all of this 20:20:47
Zyra: I'm not able to provide any additional insight or take any further action on this matter. 20:21:27

A simple upload of a profile pic on the wordpress turns into a nightmare. Have to go on this extra site, create an account, then there is no way of creating another one, only the login button. Honestly, waw