Alice B.

I have been a member for years. It is easy to communicate with people from other countries. There is a fee, to be able to email people. The fee is very low but I personally like it since it might help with getting people who are actually interested in language exchange. I've met several individuals whom I've practiced with and some have faded but I have also made long-lasting friendships.

I ordered two different business cards of 500 ea. They said 5-7 days. Two weeks passed and nothing. Called and they realized they hadn't been printed much less shipped. I told them I needed them asap for a convention and they said they could ship them express but I had to pay for the additional shipping. I asked why since it was there mistake, they stated that's all they can do. I asked for a supervisor and told me that there is none that could help me. That they can submit a request for them to call but they probably won't since they are too busy. I was amazed at this. A week later I receive the business cards. They were not as I designed them. The ink was so light compared to the computer design, it wasn't even visible. I had ordered a set that are all black with white lettering and all the cards had a red line along the edges of the cards. Absolutely horrible. I took pictures of all the defects, at the end I ended up losing since I knew nothing was going to be done. I shredded the cards and recycled them. I ended up ordering my usual Vistaprint's cards, which were perfect, just not in time for my convention.

My mortgage was recently transferred to this company with very little notification. I contacted Mr. Cooper once regarding a letter they sent. It was from refinancing which was not stated. The man who helped me was rude and so pushy. I explained that I recently got transferred and was just inquiring about the transfer and not refinancing. Today, three weeks later, I received a call from them. The man on the phone stated that he just wanted to verify some info. After doing so he asked me if I had any questions. I did. I had one and asked it. He did not really answer my question he seemed to be reciting something off of a script. I asked again in detail based on the info I had received from my previous lender and he interrupted me and was rather rude about it. He kept stating the same info one which did not relate to my question. He stated that he will just send info in the mail and I was trying to say there was no need but he would not listen. He also wanted to confirm a number, one that I don't have and would not listen to me. I had to hang up. It seemed I was talking to a robot. This was horrible. I dislike that this is who has my mortgage. I wasn't thinking about refinancing, but this has definitely made me consider it. I just don't trust them. I will be looking for another mortgage lending.