I ordered two different business cards of 500 ea. They said 5-7 days. Two weeks passed and nothing. Called and they realized they hadn't been printed much less shipped. I told them I needed them asap for a convention and they said they could ship them express but I had to pay for the additional shipping. I asked why since it was there mistake, they stated that's all they can do. I asked for a supervisor and told me that there is none that could help me. That they can submit a request for them to call but they probably won't since they are too busy. I was amazed at this. A week later I receive the business cards. They were not as I designed them. The ink was so light compared to the computer design, it wasn't even visible. I had ordered a set that are all black with white lettering and all the cards had a red line along the edges of the cards. Absolutely horrible. I took pictures of all the defects, at the end I ended up losing since I knew nothing was going to be done. I shredded the cards and recycled them. I ended up ordering my usual Vistaprint's cards, which were perfect, just not in time for my convention.