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alice t.

Contributor Level

Total Points
80

1 Review by alice

  • CASUPO

11/26/20

I originally bought two items from Casupo total order value of $70 for a wallet and mask- like many others on here, great photos and website. I needed it shipped to Canada and I had paid for expedited shipping of $18.35. A month after I received the product, I received a bill charging another $18.35 by UPS - I then had to cover this charge on top of the shipping I had paid AND the gross order amount of $70. Two months later, UPS billed me a brokerage fee of $19.95 and insisted that the merchant did not file the letter of authorisation- thereby the receiver (the customer) would have to pay all charges. This was a total scam to me - as I've never ordered from a website that did not properly educate the customer at point of sale that these charges would apply especially as I had already paid for expedited shipping. Luz from casupo did not take responsibility and deferred back to the customer to accept all charges - in total for what I have purchased (I have paid $56 in levied fees for a $70 product). Read your purchase terms carefully with this seller, its been a terrible customer service experience and demonstrates just how unethical casupo can be to push the onus of levied charges on the end customer.

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