I too had read all the negative reviews here and on Yelp (conveniently after I had already had my stuff picked up). There were a few things that went wrong, but in the end, all my stuff was delivered on time, unbroken, and the movers helped unwrap everything.
Pick up was a little rough. The movers were 45 minutes late to the allotted window. I had a flight to catch so this was also quite stressful-- because although the main Make Space phone was available, they just kept telling me "soon" from dispatch, while the movers wouldn't respond at all. They were silent, kinda rude, one guy watched stuff on his phone. BUT they wrapped everything up really well and I felt good about that!
It sucks. It logs in an out all the time. It just won't allow you to access info to your things. Good thing I booked my pickup in like July because damn do they fill up quick and also the app crashes all the time. During pickup it let me track their location better though!
Amahzing. They were on time, communicative, helpful, went the extra mile and helped unwrap everything, AND were kind people. They did bring one extra thing (a broken dresser) that wasn't mine so sad face to whoever's that was. All of my stuff was secure and not broken, just one tear in my bedframe. Overall, with smaller items (I had a bed, mattress, desk, chair, and 7 bins), it seems a-okay! I also had some good luck on my side though, I guess.