I ordered two rugs and four curtains from Overstock recently. All of the items were poor quality - wrinkled, fraying, thin - you name it. The worst part of this experience, though, was what I was charged to return each item. I wound up paying over $80 for nothing and dealing with their customer service was horrific. Slow, couldn't understand me, and dishonest. They tried to charge me a pickup fee for both rugs, despite UPS' site saying they charge per pick-up, not per item. They will pick up all items in a single pick-up. Stay away! I know I will.
We are so sorry to see your order arrived late for the birthday. An agent has reached out to you and made an exception to our shipping policy and set up a resolution for you. Should you need further assistance, please reach out to us at support@goldbelly.com.