This company took parts of our property where no damage occurred. One finding/assessment will be given to you in person and a separate over the telephone stating they have pictures to contradict what you were told. You may have been home to witness the entire incident, but that means nothing and you have no proof. They use crowbars and demo what is yours and have no intention of returning your property.
You can email, meet, and share truth of the occurrence. Don't expect a response.
However, on the front end, they are quick to send letters/emails that they will put a lean on your house even before you receive your insurance claim if you don't give them money.
DO NOT put a lockbox on your front door giving them access to your property. You will most certainly receive an unwanted surprise.