Ordered a present for my son on August 17th, said it may take UP TO 35 days to be delivered, so whatever... I was patient. On October 5th I inquired about the package and a CSR responded that it is in route to the United States. Now, October 27th, I still have received nothing and the money was taken out of my account immediately. I messaged them again demanding a refund and I am getting no response. Huge scammers, and messed up people behind this site.