Amanda M.

I rented one of their "luxury" properties in Lincoln city, the "breakwater beach house". House looked great in the photos until we arrived to realize everything was broken- ice machine, screen doors, closet doors etc. carpet was filthy in the living room. The "large flatscreen" tv would have been great to use if it didn't have a line through the screen impacting the picture. Such a cheap TV. No cable, you can access Netflix if you spend 30 minutes attempting to get logged in.

I contacted the company to check the propane prior to our arrival as we rented another property with them earlier in the year and arrived to an empty tank. I didn't realize I needed to also request that the grill actually functioned, the igniter was broken. An entire meal wasted.

The best part is the advertisement in the amenities list of heat- the thermostat in the basement is locked behind a glass case and cannot be accessed. What cheap people. Hilariously they sent maintenance over to fix the issue and the guy laughed and said he didn't have a key for the box. It was super enjoyable sleeping at 61 degrees in cold weather with a sheet as your blanket as the top blanket had not been washed. The TV in the "master" doesn't even work. The shades they have on are useless as they block no light, I had to sleep with a shirt on my face. Then at 12am an alarm started going off in the living room which woke the kids up, that was fun. Night two the kids were kept up by the Meredith lodging property directly next door of a large group partying outside.

Every dish had food stuck to it that was put away. Oh, and don't expect two towels, expect one towel per bathroom that feels like a rag. I contacted the company about all of this, they blamed the owners and stated, "they don't decide the towels"- didn't they decide to list a property as "luxury" on their website?

I contacted the company throughout the stay due to all these issues. I received no apology, nothing. When I told them the grill they advertise for the property couldn't even be used, no response. I received a response only when I had to tell them I would be taking legal action for the misrepresentations and fraudulent amenities list. The company claims they are completing an "inspection" and will be refunding me accordingly. If that happens and I don't have to report this fraudulent company I will update this review.