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Amber F.

Contributor Level

Total Points
80

1 Review by Amber

  • OJCommerce

8/26/21

I ordered a wicker outdoor table. It arrived w/ the 44" box slashed in multiple places, ripped open, and the table was crumbling inside. I emailed the company that day w/ pics and twice more with no response. I called 3 times and no one picked up. I submitted a complain and heard back 10 days later. I requested a replacement or refund since the table is un-usable with damage. They have refused for days. Finally stated I'd have to pay to have it shipped back and also pay for a replacement to be shipped. The damage was not my fault-it arrived in that condition. At this point, they've said they're not going to do anything and close the ticket. Awful shipping, customer service, and no resolution. I'm now going to ask my credit card company to dispute it. TERRIBLE EXPERIENCE!

Tip for consumers:
DO NOT USE-product arrives damaged, they will not respond for almost two weeks and do not follow through on their site policy of replacing or refunding if contacted within three days. TOTAL SCAM!

Products used:
White Wicker Outdoor Table

Service
Value
Shipping
Returns
Quality

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