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I thought I was buying cotton yarn, but I bought acrylic. I realised very quickly after placing my order and sent emails asking to hold the order. Unfortunately they shipped the order before reading my email. After a bit of communication they organised to ship me cotton yarn at no cost/no shipping and said I didn't have to send the acrylic back! What a great user experience. They now have a lifetime fan who will definitely purchase more.
Products used:
Cotton crochet yarn
Andi M.'s review of KnitPicks earned a Very Helpful vote
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