Andre M.

Quick update to an earlier post. Tickets cancelled by BA in June 2020 were never refunded by Gotogate. Instead they kept me hanging with emails claiming they were waiting for BA to refund them first. In reality, I learnt from BA that they already refunded Gotogate in July.

Fortunately, I had booked via my credit card company, and they finally refunded the money owed to me now... 7.5 months after the original booking, and with still no satisfactory answer, let alone excuse from Gotogate. Never ever will book through them again.

I booked two flights through Gotogate in June, which were both cancelled shortly afterwards. I took it upon myself to contact the airline to request a refund, as Gotogate only offered a voucher. The airline refunded my money in early July... but to Gotogate, as they were the booking agent. And since then... I have written to Gotogate three times, and yet still have no response, let alone my money back. Absolute outrage—can only urge everyone to avoid booking through this page. You risk losing your money!