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I have never dealt with such an arrogant company in all my 62 years... How any company of googles size offer ZERO customer support is a total mystery to me... Surely they have shareholders who they are accountable to? But the company will just let millions of customers just walk away because of the total lack of customer support.
We know that google Ads is good for us, but we are taking our ad spend to Instagram and now paying influencers for similar results, but more expensive... But at least we know where our money is going and if we have a problem we can sort it out quickly and easily... for 3 weeks google never replied to any of our emails... A Real $#*!house of a company...
I have never ever dealt with such a narcissistic group of individuals in my life...
Do this...
Do that...
Now stand over there...
No you will not call us...
We will contact you, and tell you a date and time to collect your passport... And don't be late...
I thought they were just being obnoxious to start with...
But oh no... It runs a lot deeper than that...
How ANY government have given this bunch of clowns the authority to do Passport Renewals and rip people off, support corruption...
I WILL NEVER DEAL WITH THIS COMPANY EVER AGAIN...
I ADVISE EVERYONE TO STEER CLEAR OF VFS.
Tip for consumers:
Only tip I can give, is, stay away from VFS...
Products used:
Passport Renewal
Whoever designed the Website needs sacking... The whole listing process is TOTALLY designed around a UPC number... We all know that these numbers are unreliable as hell... My registered UPC's get ripped off and copied all the time, so they must know this...
When listing products, they show other products and there is no way of rectifying this... So I asked the company to manually upload MY products and images... Which they cannot do, apparently...
So as a Seller, you know your products, and yet you look at what you are selling, it's not yours... it's someones else products... No wonder they get such bad reviews from buyers complaining that they get different products from what they ordered...
Tip for consumers:
Buyer Beware... Sellers, if you're dishonest you may well like this site, If you are an honest seller, it will drive you nuts...
Products used:
None
In Thailand it is very differcult to buy non mainstream products without HAVING to use LAZADA and over the last 2 years I have made in excess of 100 orders...
When you do get faulty products YOUR REVIEWS WILL NEVER GET PUBLISHED...
AND UNLESS YOU HAVE A LOT OF FREE TIME YOU WILL NEVER GET A RETURN DONE...
THE RETURN PROCESS IS AN ABSOLUTE SICK JOKE...
I received 2 large Humidifiers this morning, you pour water in and the water pours out... So I tried once again doing a return...
An hour later I just gave up talking to customer service is incredibly painful...
So now I am going to try to close my account and move my business over to Shopee and Aliexpress not ideal I know...
This is a Review of their Customer Service Not Their Product!
I have tried 2 times to use this software and both times it has failed to load correctly...
So then you are supposed to play ping pong with there customer support for days...
They don't actually try and fix anything they just send you question after question, it's actually the same questions just worded differently.
How can "I cannot access your software" warrant more than a couple of emails...
I should imagine if I was paying the big bucks I would have received the big bucks service, but my account was only $348 a year, so not worth bothering with...
WORST CUSTOMER SERVICE FOR WEBSITE DEVELOPMENT COMPANY I HAVE EVER EXPERIENCED.
THEY ARE UP THERE WITH FACEBOOK AND GOOGLE...
JUST SPENT A WEEK BUILDING A 42 PAGE WEBSITE AND NOW I CANNOT PUBLISH IT...
GO TO CUSTOMER SERVICE AND THERE IS NONE... IT IS JUST QUESTIONS AND ANSWERS, SO IF IF DOESN'T SORT THE PROBLEM YOU ARE EXPECTED TO JUST GO AROUND IN CIRCLES...
SO I WILL TAKE MY MONEY BACK TO SHOPIFY...
Worst Company I have ever dealt with, their sheer bloody arrogance is mind-blowing.
Ordered a product and they sent me something different...
And That Was Somehow MY FAULT...
I had to send them pictures of every angle, pictures of the packaging, a video of the packaging a video of me holding the product with a date stamp...
THEN IT WAS MY RESPONSIBILITY TO RETURN IT TO THEM AT MY COST...
Just not worth the time and effort, and PAYPAL didn't help one little bit either...
Dear Andrew G.,
Thanks for contacting us.
Would you like to provide your order number? So we can help you.
Best Regards!
Banggood Team
"THIS IS IN CAPITALS BECAUSE I AM SHOUTING AND SCREAMING" THE SERVICE IS DREADFUL, THE TEMPLATE IS NOT STABLE, SO WHEN YOUR SITE GOES DOWN BECAUSE OF A "TEMPLATE ISSUE" YOU HAVE TO FILL OUT A SERVICE REQUEST TICKET AND WAIT UNTIL THE WEEKEND IS OVER AND ALL THE LITTLE ENVATO WORKERS APPEAR ON MONDAY TO GET SOMEONE TO LOOK AT YOUR TICKET... MY SITES WORKS 24/7... YOU WANT TO BE PART OF THIS INDUSTRY THEN SO SHOULD YOU...
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Worst customer service in the worldGoogle ads is yet to unsuspend our main verified ASIC...
Hi Andrew G., we do understand how you feel as a customer and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!