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Andriani M.

Contributor Level

Total Points
80

1 Review by Andriani

  • Vodafone

1/18/20

Dear Vodafone.
>>
>> I am very disappointed with the service and the attitude I am receiving from Vodafone. I have been with Vodafone for years! Firstly in South Africa, then in The UK and now in Greece and I have always chosen them as a service provider cause they have been good to me. But sadly in Greece I am experiencing the worst customer service of any provider of any sorts!
I had an internet line whilst staying with my gran. In June 2019 I asked to have the line moved to my new residence.
>> I was aware of the 15 day timeline to get the line moved. However the Vodafone technicians experienced many problems with the setting up of the line. In collaboration with OTE they must have visiting my residence approximately 6/7 times. The problems persisted and the line was only set up and running end September 2019! Thoughout this period I had made countless calls to Vodafone to try and fix the problem. A few times the technicians had even come to my house without being aware of the history, testing the line and saying that OTE was at fault as they had not connected the line from the box. My landlord had even stepped in and tried to assess and help Vodafone and to point out the box and explain he would be happy to climb up and do the settings. The Vodafone technicians refused and just kept lodging a file for OTE to come and correct the mistake! I have the proof forms of how many times the technicians came to my house!

>> Through this period, I enquirer about the internet payment and was told not to pay and it would be corrected. I agreed as I did not see the point in paying for a service I did not have.
When the issue was finally resolved on 27sep 2019, I called the call center to ask for the account to be adjusted and cleared for the months of July -Sep for which I did not have internet. They agreed and after speaking to the technical department they had assured me this would be cleared and taken off my next bill. However it is now Jan and the amount is still not cleared! I called the customer care line again and after a 30 min conversation I was told repeatedly that my account for those months would not be cleared! I would get about 30 taken off! This is really ridiculous! And I am very unhappy about this! How can you charge a customer for a service that was not available to them! How can your departments keep changing their minds and provide customers with incorrect information and treat customers so badly!
>>
I am 1 in millions for you yes! But I still don't think that this is a reason to treat me like this. It is unacceptable! I want my case to be taken up by a responsible manager! And I also would like to lodge my complaint further to your global offices should you not be willing to clear my account for the months I did not have internet!
>>
>> I am waiting your feedback urgently!
>>
>> Kind regards
>> Andriani

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