Just checked my account, refund has been received. Not changing or deleting review or rating due to lying about me getting to keep the shoes when shoes were never even shipped. Will never order here or recommend to anyone. What a hassle!
I placed an order for a pair of shoes for my daughter on May 17,2020. Total $46.97. Immediately received automated email saying order received. This was a Sunday evening.
Waited & waited. Finally on Friday, May 22, I received an email stating my package was out for shipment. Wow, 5 days to send out. Ok. At least it's on the way, right?
Great, I've checked USPS & it's showing they're expecting a package from another country to be delivered to my address. So far so good. Usually only takes 2 to 4 days for the post office to receive.
2 or 3 days later, I check USPS, still showing they're waiting. 4th day I check, 5th day, still nothing.
I wrote a review here on sitejabber about my experience of how long it's taking and asked if Floryday was a scam.
Very next day I received an email from "Katie" with Floryday who apologized for my experience. Katie then states she spoke with her manager & to make it up to me, I would receive a full refund AND I could keep the shoes once delivered. But, she asked that I remove my review.
Holy moly, a refund & I get to keep the shoes? Pretty awesome, right? I email this Katie back to tell her I accept her offer & would gladly remove my review in exchange for the refund, thanks for added bonus of keeping the shoes.
The next day, June 3, I received email stating they would begin the refund process within 24 hours. Yes! I should be getting the refund in a couple of days, right?
June 4th, received email stating they had begun the refund process BUT, it will take 7 to 14 business days. Say what? Hold on. If they take the full 14 business days, that's 3 weeks out. What?!
Well, I have no choice but to wait so I keep an eye on the USPS site to see if they have received package yet. Still waiting. Teenager daughter extremely impatient & frustrated at this point.
June 7th, I just checked USPS and guess what. The notification is gone. Gone. No where to be seen any more. So, that means they never received the package and are NOT going to be receiving the package.
It was never shipped out. I am beyond mad. Let me give you an example of the way overseas shopping actually goes.
I do business with a clothing company out of China. I place order. 2 to 3 days later I have a notification it's out for shipping. That same day USPS is notified to expect a package. 2 to 4 days later, package is received by USPS. All depends on day of week. 4 days being THE latest for the post office to receive.
When I had an issue with an order 1 time, this China company refunded me 2 days later. 2 days. So, why 7 to 14 business days? Who takes that long to refund someone?
21 days later, there are no shoes coming and I'm out $46.97. After lying about the shoes being shipped, I highly doubt I will ever see a refund.
I will update this post in two & a half weeks to let you all know whether I receive the refund.
Y'all pray for me, I'm about to tell my teenage daughter she will not be receiving new shoes & I don't have the money to buy new ones now.