This company aided me in discovering that my negative review was for another company altogether. The emails and company name are very similar. As far as I can tell, this company is at least responsible and when they saw my negative review they took the time to investigate it even though I was hopping mad. I'm glad they gave me an opportunity to change my review of them as they have been way more responsive than the lousy copycat I got snared by. Beware of copy cats! Thank you, Joy!